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BEST WESTERN Hospitality Hotel & Suites

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450 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hospitality Hotel & Suites
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Showing 449: English reviews
Grand Blanc, United States
Reviewed 17 April 2016

My husband and I had a wonderful evening at the Best Western in Grand Rapids, Mi. We booked the room for after a concert and it was awesome to have a hot tub right in our room to relax in. First time at a hotel that I actually wanted to take the pillow home with me!

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Helpful?
Thank Kathryn O
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks so much for sharing your comments about your recent stay with us. We strive to give all our guests the best in service and accommodations and are glad you enjoyed your time and were able to relax and get a good nights rest while you were here. We appreciate your compliments and hope you will let us serve you...

Newport, Michigan
Reviewed 17 April 2016 via mobile

This hotel is rundown and the halls smell like smoke. The bed was comfortable, but there was a huge empty space in the sitting area where a chair should've been. Except for the bed, everything was bare bones basic. I cannot believe we paid $159 for this room, but rooms in GR were scarce that night (we booked a month...

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Helpful?
Thank Laura S
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for coming to stay with us and for posting your candid comments. Our rates do fluctuate depending on demand and the time of year, this just happened to be one of the busiest times of the year for our area. We value your business and apologize that you felt the price was too high and that you did...

Medina, United States
Reviewed 13 April 2016

I've stayed at this hotel many times and the staff is always friendly and rooms clean. The pool and hot tub are great after a long day or drive up to Michigan. Breakfast is a little bland but filling non the less. Just generic egg omelets, sausage, biscuits and gravy, and waffles. The hotel is right off the highway so...

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Helpful?
Thank William S
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks for choosing our hotel for your recent stay in Grand Rapids. I am proud to share with you that it is our passionate and dedicated team who continuously strive to deliver our guests everything they desire so their time with us is uniquely special. A good breakfast in pleasant surroundings is part of our promise to you, I apologize...

Grand Rapids, United States
Reviewed 8 April 2016

Nice place, deep pool, big hot tub, they even cooked hot dogs for guests. Nice! This is close to many things. Even a Meijer is across the street if your forgot anything. We will go back. The price was under 100 & you can`t beat that.

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Helpful?
Thank Rally Steven B
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thanks so much for sharing your comments and 5 star rating. I'm glad we exceeded your expectations and that you found us to be a good value. I hope you will be our guest again.

Big Rapids, Michigan
Reviewed 8 April 2016

It all started when the Hotel's hot tub did not work. The wife was looking forward to soaking in some hot water to make her feel better. I went to the front desk to report the problem and the employee Ms. Amanda, exceeded my expectations in taking care of the problem. She offered to up grade our standard room to...

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Helpful?
Thank Brandon O
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are pleased to see that our staff was able to resolve the problem with your room in a timely manner. And Amanda has asked me to pass on her personal thanks for picking her out as...

Traverse City, United States
Reviewed 6 April 2016

We loved everything about our stay here. The guest room was nicely appointed and very clean. But the best thing about our stay was the incredibly comfortable mattress. We had the best sleep that we've ever had away from home. When traveling in the future, we will try to find a Best Western in the area.

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Helpful?
Thank Robert J
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much the 5 star rating and for sharing your comments about your recent stay with us. We strive to give our guests the best in service and accommodations and are glad to know you enjoyed your time and were able to relax and get a good nights rest while you were here. We appreciate your compliments and...

grand rapids, United States
Reviewed 28 March 2016

i had a not so pleasant experience the room wasn't the cleanest and staff wasn't the nicest. I wouldn't book this room ever again. Nor would I refer a friend. I kept getting knocks on my door hours before checkout even with the do not disturb tag on my door.

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Helpful?
Thank Stephanie M
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room. We will use your comments in future discussions and training to improve our operation. In the hopes that if you reconsider and decide to stay...

Reviewed 28 March 2016

We have stayed here 5 times this year and won't be back. I am a Best Western Platinum member. They did give us a lower rate for the phone and the chair, but I gave up after that. This time I got the lemon room. It started with the phone in the room not working and a broken chair. They...

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Helpful?
Thank Abc354
KaliFooce, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I am truly sorry for the disappointment and discomfort you experienced here and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. We are currently taking the proper measures in order to ensure the quality of our guest rooms are maintained at an exceptional level. I hope you will reconsider and...

St.Louis, MO, United States
Reviewed 7 March 2016

I stay at this hotel several times a year and often request the same room. since my last stay in November, 2015, the room has been repainted and also new carpet, furniture & beds. A great place for the business traveler but also many families on the weekends.

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Helpful?
Thank David R
KaliFooce, Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are pleased to see that you enjoyed every aspect of the experience here. I hope you will be our guest again.

COLUMBUS
Reviewed 5 March 2016

this hotel has a good, professional, & courteous staff. found them all friendly, helpful & courteous. all equipment worked in the room & it was cleaned well. the heating unit is not loud & works well. the pool is nice & has a deep end of about 7 ft. adjacent is a hot tub, that will mellow out your aches!...

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Helpful?
Thank johnjesko
KaliFooce, Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

It was a pleasure to read your recent review of our hotel and we thank you for taking the time to complete it. We are pleased to see that you enjoyed every aspect of the experience here. I hope you will be our guest again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 5,415 - ₹ 7,851 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel And Suites
Best Western Hospitality Hotel Grand Rapids
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#18 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
6 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“back of hotel tends to be quiet or at least away from pool”
 of 5 bubbles ecotour36, 28 Sep 2016 | Read review
“We were on the inside of the "horseshoe", first floor towards the back and it was quiet.”
 of 5 bubbles 258sandik, 30 Aug 2016 | Read review
“Pool is on the first floor, breakfast is on the second floor”
 of 5 bubbles kweaver2016, 22 Aug 2016 | Read review
“I like the second floor..you have a window to look out of”
 of 5 bubbles D8376MZkathyr, 28 Jul 2016 | Read review
“Second floor best as breakfast bar on his floor so it's easy to get to!”
 of 5 bubbles P3278OMpatriciap, 6 Jul 2016 | Read review
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