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Best Western Hospitality Hotel & Suites

PricelineUS$ 147*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 176*
US$ 147*
US$ 176*
US$ 148*
US$ 176*
US$ 148*
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Best Western Hospitality Hotel & Suites
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501 Reviews from our TripAdvisor Community

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Showing 500: English reviews
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Southfield, United States
Reviewed yesterday NEW

I am a travel agent and I will not recommend anyone one to this hotel nor will I come back to this hotel. My room was not cleaned the whole weekend I was there. The cleaning staff was watching tv in the lobby and I room was nasty. I was not requesting a refund for the whole weekend just for...

Review collected in partnership with Best Western
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Helpful?
Thank N8184KDchrisf
Livonia, MI
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017

Stayed two nights after Christmas. Front Desk Staff was friendly and helpful. Room was clean, quiet and beds were comfortable. Breakfast was good with a lot of choices. Enjoyed having an included light dinner set out each night. First night was salad, chicken fajitas, or hot dogs. Second night was salad, stir fry or hot dogs. They even served a...

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Helpful?
Thank michiganbeachflower
About Hotel's Favourite Review
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Thank you so much for your great review and kind response! We are so happy to hear when our guests have a great experience with us. It let's us know that we are meeting our goals and giving our guests an enjoyable stay! We're delighted to hear that you will be staying with us in your future travels. We look...

Pinconning, MI
Reviewed 1 week ago NEWvia mobile

Got what I was looking for. A good ​room at a reasonable price. Clean and well kept both in the room and common areas, nicely appointed for the price. Will be returning again on our next trip. Staff was friendly and helpful.

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Helpful?
Thank Erik-at-PJs
Desiree S, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Erik - I was delighted to read your positive response! We always strive for a superior customer experience and love to hear when our guests walk away with satisfaction. I truly thank you for staying with us and look forward to seeing you in the future!

Reviewed 1 week ago

Everything exceeded my expectations for the rather inexpensive price. Clean room, great breakfast, easy check in! Check in was at 3pm and I was able to check in an hour early with friendly front desk staff!

Review collected in partnership with Best Western
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Helpful?
Thank 690satisfiedcustomer
Desiree S, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

You made our day with your great review and kind comments! I was so pleased you had such a pleasant stay and such pleasant interactions with our staff! We always strive for superior customer service and we love to hear the feedback when we hit that mark! I want to thank you for choosing Best Western and we hope to...

Clarkston, Michigan
Reviewed 2 weeks ago

Dirty rooms. Non helpful staff. Terrible breakfast. Outdated rooms with terrible mattresses. Treated Bad by the staff at checkin and during our stay. Group was not put together after several attempts weeks and days before arrival.

Review collected in partnership with Best Western
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Helpful?
Thank rachelbI6767MO
Desiree S, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Rachel - On behalf of my entire staff I would like to apologize for your disappointing stay with us. We always strive for superior service and a superior customer experience and it sounds like we fell very far from that mark for you. I sincerely apologize and hope that you will consider not only giving us a second chance, but...

detroit, MI, United States
Reviewed 4 weeks ago

Comfortable bed, convenient room amenities, nice pool, easy access and nice buffet for dinner and breakfast. Very close to freeway, but still quiet. Best Westerns are make huge strides in improving their locations lately. Would stay again.

Review collected in partnership with Best Western
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Helpful?
Thank D28QVsusanp
Desiree S, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

You made our day with your great rating and compliments of our hotel! I'm so pleased you were able to enjoy some of our amenities and were able to recognize our updates in furnishings and decor! We appreciate your loyalty to the Best Western brand and hope we can serve you for years to come!

Winnipeg, Canada
Reviewed 11 April 2017

I have been using this hotel before it was a Best Western, I have seen this hotel upgrade it's facility both in the rooms, halls and grounds. They do provide quest with little extras like cookies, pizza, hot dogs in the early evenings. Breakfast is always on time and fresh

Review collected in partnership with Best Western
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Helpful?
Thank Randy B
Desiree S, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Randy - You made our day with your great rating and kind review! I'm so happy you are able to see and enjoy the renovations we have been making and are able to enjoy those "little extras" we like to provide our guests! Thank you for your loyalty to us and we hope to serve you for years to come!

Reviewed 11 April 2017

Very nice - clean room. Stayed for 5 days and it was a good place. Great to have refrigerator and microwave in room. Breakfast pretty good - didn't have dinner. The room was clean - did not have issues with any smoke, like in some of the other reviews. Great location, right off the freeway!

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Helpful?
Thank Karen H
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Karen - Thank you for your great review and kind words! I'm so pleased you enjoyed your stay! We hope you choose to stay with us in your future travels!

Joliet, United States
Reviewed 5 April 2017

After a long day of work (traveling) you expect to be able to relax and watch tv and be able to access the internet. They only have 10 crappy channels and the internet cuts out every 5 minutes. Then I couldn't even get back on the internet at all.

Review collected in partnership with Best Western
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Helpful?
Thank tarav885
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

Tara - On behalf of our entire team I would like to apologize for your less than excellent stay. We like to provide our travelers a home away from home when they are on the road and I am sincerely sorry for the issues you encountered. We have been making improvements to our wifi and internet in the hopes that...

Reviewed 3 April 2017

We spent a night in Grand Rapids recently and checked in at Best Western. Perhaps because it was a weekday stay the room price was reasonable. We enjoyed our stay and the free breakfast the next morning. Over all it was a good experience.

Review collected in partnership with Best Western
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Helpful?
Thank Vinod M
Everest K, General Manager at Best Western Hospitality Hotel & Suites, responded to this review

I was so happy to hear that you had such a pleasant experience during your stay! I'm pleased that you chose to stay with us and hope you choose us again in your future travels!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast included
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about Best Western Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 6,787 - ₹ 10,989 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western, Hotwire, Expedia, Priceline, Hotels.com, Travelocity, HotelQuickly and HotelsClick so you can book your Best Western Hospitality Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#4 Best Value Hotel in Grand Rapids
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
11 months ago

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Questions? Get answers from Best Western Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose a room away from the exit doors in case people came in and out a lot during the evening.”
IslandLover2011, 20 Mar 2017 | Read review
“Don't stay here”
411thomast, 26 Feb 2017 | Read review
“Main floor close to exits provides extra convenience.”
Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
Ecotour36, 28 Sep 2016 | Read review
5 of 5
Priceline
US$ 147* /night
View Deal
Hotwire.comUS$ 148
Booking.comUS$ 148
HotelQuicklyUS$ 176
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*Disclaimer
Prices are for 1 room, 2 adults
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