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    Best Western Hospitality Hotel & Suites

    5500 28th St SE, Grand Rapids, MI 49512-2052
    Hotel website
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    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 114
    US$ 115
    US$ 115
    Traveller (70)
    Room & Suite (22)
    Dining (5)
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    Overview
    • Excellent42%
    • Very good25%
    • Average16%
    • Poor9%
    • Terrible8%
    Travellers talk about
    “jacuzzi room” (6 reviews)
    “hot tub” (28 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Free Airport Transportation
    Room Service
    Suites
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Hospitality Hotel & Suites
    Special Offer: $10 GIFT CARD EVERY NIGHT
    Hotel deals
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
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    50
    Reviews (517)
    Traveller rating
    Traveller type
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    1 - 5 of 515 reviews

    Reviewed 6 days ago

    We stayed in town to visit the zoo again this year on our way farther North. We typically stay over by the airport, but decided to try something new this year. To say we were disapointed was an understatement. $155 with tax for a room...More

    Thank 493DaveJ
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 3 days ago

    Dave - On behalf of my entire team I would like to sincerely apologize for the disappointment you experienced during your stay. The condition of your room in no way represents the standards we strive for. I will be addressing those issues with my housekeeping...More

    Hotel's Favourite
    Reviewed 8 June 2017

    WE had a group here for a sports camp while using the facilities of the nearby fieldhouse. Our four-night stay (5 rooms for the group) was great. Meagan in the saled department was great to deal with in advance of the stay and Nader the...More

    Thank SportPsychDoc
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 9 June 2017

    On behalf of my entire staff i would like to thank you for your great review and excellent rating! It made our day to hear that you had such a great stay with us! We always strive for an excellent customer service experience and I...More

    A TripAdvisor Member
    1
    Reviewed 1 week ago via mobile

    The hotel was clean & the employees were very nice & helpful!!! Breakfast was good. The pool and whirlpool were clean. The hotel is also located near restaurants & shopping. A very nice experience. Will use this hotel again!More

    Thank A TripAdvisor Member
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 1 week ago

    You put a smile on our faces with your great review and 5 star rating! We love to hear feedback from our guests, especially when it is so positive! We thank you for choosing Best Western and look forward to seeing you in your future...More

    Reviewed 1 week ago

    The room was clean and spacious, although a bit dated. The mattress was comfortable, but had food debris and stains under the mattress pad. The air conditioner was immediately adjacent to the bed and blew directly on the bed. There were outside balconies with no...More

    Review collected in partnership with Best Western
    Thank mdklik80
    Reviewed 2 weeks ago

    This is one of the nicest hotels I have stayed in on this trip. The hotel is clean and modern and quiet. The beds are very comfortable. Breakfast was a good variety of hot and cold items, including strawberry waffles. The staff were very helpful...More

    Review collected in partnership with Best Western
    Thank christinee251
    Response from Desiree S, General Manager at Best Western Hospitality Hotel & SuitesResponded 2 weeks ago

    Christine - You made our day with your great review and 5 star rating! We love to hear feedback from our guests, especially when it is so wonderful! :) We strive every day to make our guests feel as though they are in a "home...More

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    The Grand River Hotel, an Ascend Hotel Collection Member
    36 reviews
    #33 of 48 hotels in Grand Rapids
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Breakfast included
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Self-Serve Laundry
    • Breakfast included
    • Multilingual Staff
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Pool
    Details
    • Price range
    • US$ 91 - US$ 182 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #16 Business Hotel in Grand Rapids
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 120
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Best Western, Hotels.com, Priceline, Expedia, Travelocity, TripOnline SA, Hotwire, Cancelon and HotelQuickly so you can book your Best Western Hospitality Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Michigan >
    • Kent County >
    • Grand Rapids
    • Also Known As
    • Best Western Hospitality Hotel Grand Rapids ,
    • Best Western Hospitality Hotel And Suites ,
    • Best Western Grand Rapids ,
    • Grand Rapids Best Western
    Add Photo Photos
    Traveller (70)
    Room & Suite (22)
    Dining (5)
    Pool & Beach (5)
    Hotel & Grounds (48)
    Bathroom (12)
    Family and Play Areas (1)
    Business Centre & Event Rooms (1)
    Nearby
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    Country Inn & Suites By Carlson, Grand Rapids Airport
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    .40 km away
     
    Nearby Restaurants
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    Brann's Steakhouse & Sports Grille
    134 reviews
    .11 km away
    Nearby Attractions
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    Ada Township Covered Bridge
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    Ask a question
    Questions & Answers
    duber2016
    27 October 2016|
    Answer
    Response from Desiree S | Property representative |
    Yes, we do offer a medical discount for anyone needing it. Feel free to give us a call anytime for more information.
    0
    Votes
    bellealice
    7 June 2016|
    Answer Show all 3 answers
    Response from William S | Reviewed this property |
    Yes the pool is warm not freezing cold like some hotels. They also have a hot tub which is very nice
    1
    Vote
    debj122015
    25 October 2015|
    Answer Show all 4 answers
    Response from Mar R R | Reviewed this property |
    Sorry, I am not familiar with that information. As someone else stated calling the front desk is best.
    0
    Votes
    Room Tips
    "If you have limited mobility, ask for a first-floor room near the lobby. Otherwise, ask for a room with a..."
    Read review
    "I chose a room away from the exit doors in case people came in and out a lot during the evening."
    Read review
    "Don't stay here"
    Read review
    "Main floor close to exits provides extra convenience."
    Read review
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