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BEST WESTERN Hospitality Hotel & Suites

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BEST WESTERN Hospitality Hotel & Suites
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497 Reviews from our TripAdvisor Community

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Showing 496: English reviews
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detroit, MI, United States
Reviewed 4 days ago NEW

Comfortable bed, convenient room amenities, nice pool, easy access and nice buffet for dinner and breakfast. Very close to freeway, but still quiet. Best Westerns are make huge strides in improving their locations lately. Would stay again.

Review collected in partnership with Best Western
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Helpful?
Thank D28QVsusanp
Desiree S, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

You made our day with your great rating and compliments of our hotel! I'm so pleased you were able to enjoy some of our amenities and were able to recognize our updates in furnishings and decor! We appreciate your loyalty to the Best Western brand and hope we can serve you for years to come!

Livonia, MI
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017

Stayed two nights after Christmas. Front Desk Staff was friendly and helpful. Room was clean, quiet and beds were comfortable. Breakfast was good with a lot of choices. Enjoyed having an included light dinner set out each night. First night was salad, chicken fajitas, or hot dogs. Second night was salad, stir fry or hot dogs. They even served a...

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Helpful?
Thank michiganbeachflower
About Hotel's Favourite Review
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your great review and kind response! We are so happy to hear when our guests have a great experience with us. It let's us know that we are meeting our goals and giving our guests an enjoyable stay! We're delighted to hear that you will be staying with us in your future travels. We look...

Winnipeg, Canada
Reviewed 1 week ago

I have been using this hotel before it was a Best Western, I have seen this hotel upgrade it's facility both in the rooms, halls and grounds. They do provide quest with little extras like cookies, pizza, hot dogs in the early evenings. Breakfast is always on time and fresh

Review collected in partnership with Best Western
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Helpful?
Thank Randy B
Desiree S, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Randy - You made our day with your great rating and kind review! I'm so happy you are able to see and enjoy the renovations we have been making and are able to enjoy those "little extras" we like to provide our guests! Thank you for your loyalty to us and we hope to serve you for years to come!

Reviewed 2 weeks ago

Very nice - clean room. Stayed for 5 days and it was a good place. Great to have refrigerator and microwave in room. Breakfast pretty good - didn't have dinner. The room was clean - did not have issues with any smoke, like in some of the other reviews. Great location, right off the freeway!

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Helpful?
Thank Karen H
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Karen - Thank you for your great review and kind words! I'm so pleased you enjoyed your stay! We hope you choose to stay with us in your future travels!

Joliet, United States
Reviewed 2 weeks ago

After a long day of work (traveling) you expect to be able to relax and watch tv and be able to access the internet. They only have 10 crappy channels and the internet cuts out every 5 minutes. Then I couldn't even get back on the internet at all.

Review collected in partnership with Best Western
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Helpful?
Thank tarav885
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Tara - On behalf of our entire team I would like to apologize for your less than excellent stay. We like to provide our travelers a home away from home when they are on the road and I am sincerely sorry for the issues you encountered. We have been making improvements to our wifi and internet in the hopes that...

Reviewed 3 weeks ago

We spent a night in Grand Rapids recently and checked in at Best Western. Perhaps because it was a weekday stay the room price was reasonable. We enjoyed our stay and the free breakfast the next morning. Over all it was a good experience.

Review collected in partnership with Best Western
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Helpful?
Thank Vinod M
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I was so happy to hear that you had such a pleasant experience during your stay! I'm pleased that you chose to stay with us and hope you choose us again in your future travels!

Coleman, Michigan
Reviewed 3 weeks ago

Heat source blew right in to my face of the room that we ended up in after having to be given a different room than the stale smoked in first room. Staff was pleasant and efficient in accommodating the change. It was frustrating considering the very late time that we arrived after driving all evening and in to the late...

Review collected in partnership with Best Western
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Helpful?
Thank glro68
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

I would like to sincerely apologize for the difficulties you faced during your stay. While I was happy to hear you found our staff accommodating, you should not have had to deal with those issues in the first place. That certainly is not the experience we wish for our guests. Again, I apologize and hope that you might give us...

United States
Reviewed 3 weeks ago

This hotel was a great value for the price paid. It had a comfortable bed, was quiet, clean and tidy and had nice amenities. Pool was clean and the breakfast and dinner foods were decent for hotel food offerings. I'd stay here again on another trip.

Review collected in partnership with Best Western
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Helpful?
Thank carolbS8262FQ
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Carol - I was delighted to see your 5 star rating and to read your kind words. I am always thrilled when a guest has a great stay and is also able to enjoy some of the "extras" that we offer! thanks for staying with us and we'll see you in your future travels!

Reviewed 3 weeks ago via mobile

Great hotel, good service, clean, the beds were comfortable, clean pool, quiet, attractive decor. We enjoyed our stay, would recommend. Nothing to watch on TV, bring other entertanement. Close to Meijer, airtime, sky zone, Frederik meijer gardens, and kind of close to Michigan's Adventure.

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Helpful?
Thank seaweed_man
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you so much for your great review and kind words! I was delighted to hear you had such a comfortable stay and were able to enjoy the Grand Rapids area! We appreciate your recommendation and hope to see you again in your future travels to GR!

South Haven, Michigan
Reviewed 3 weeks ago

Had a flight cancelled At Ford international airport, Looked up and found this hotel. Staff was very friendly and helpful. Shuttle was excellent to and from hotel. Great experience and a good value. I would stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank ftknyty
Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to leave a review of our hotel. I'm so pleased you found our staff so friendly and helpful! We love to hear when we are being successful with our customer service! I'm so happy you chose us and we hope to see you again!

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center. ... more   less 

Additional Information about BEST WESTERN Hospitality Hotel & Suites

Address: 5500 28th St SE, Grand Rapids, MI 49512-2052
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 5,830 - ₹ 11,141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hospitality Hotel & Suites 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Best Western Hospitality Hotel Grand Rapids
Best Western Hospitality Hotel And Suites
Best Western Grand Rapids
Grand Rapids Best Western
Hotel Style:
#16 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hospitality Hotel & Suites staff and other travellers.
4 questions
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Cassopolis, Michigan
Caro, Michigan
10 months ago

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Questions? Get answers from BEST WESTERN Hospitality Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose a room away from the exit doors in case people came in and out a lot during the evening.”
IslandLover2011, 20 Mar 2017 | Read review
“Don't stay here”
411thomast, 26 Feb 2017 | Read review
“Main floor close to exits provides extra convenience.”
Sanjay2016atlanta, 8 Feb 2017 | Read review
“Ask for a room facing the courtyard. It is away from the parking lots and streets for quietness.”
michiganbeachflower, 9 Jan 2017 | Read review
“back of hotel tends to be quiet or at least away from pool”
Ecotour36, 28 Sep 2016 | Read review
5 of 5