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Amway Grand Plaza, Curio Collection by Hilton

Traveller (468)
Room & Suite (444)
Dining (97)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
When does the hotel become the destination? When the moment you walk through the door you feel as if you've been transported - by the elegance, the details, and the gracious service. When your every expectation of what a hotel can be is exceeded. Welcome to the Amway Grand Plaza, Curio Collection by Hilton, where every stay is marked by a memorable moment. Whether it's a stroll through the Pantlind Lobby, the great view from one of our Glass Tower rooms, the classical architecture, or your first bite of one of our signature entrees. The Amway Grand Plaza is much more than a hotel. It's a true destination.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
River View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
75Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
1,948Reviews
1,013Photos
28Q+A
100Room tips
Traveller rating
  • 1,143
  • 471
  • 167
  • 104
  • 63
Time of year
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Popular mentions
The room was small, the bathroom was small--but it's charming. The shower gave me a dose of cold water every couple of minutes-but it's charming. The food choices are really nice and the neighborhood has lots of other choices if you're not happy, I like the iconic decor in the
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Hotel's Favourite
We love staying at the Amway! So convenient if you have an event downtown, it’s connected by tunnels to the major venues of Devos and VanAndel, so nice when the weather is inclement. Staff is great here, front desk, housekeeping, gym staff have all been terrific. The rooms
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One of my favorite all time hotels to stay at. Great amenities throughout and you can do several things without leaving the building. That is saying something during a harsh winter as we did not leave in the evenings, which made the business trip that much nicer.
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Review collected in partnership with Curio – A Collection by Hilton
Although the Amway Grand is a lovely hotel, the room I was in had dirty bed linens. After arriving, I noticed several short curly hairs (pubic) on the top of one of our two beds. I called housekeeping and requested new bed linens. Housekeeping came and straightened the bed,
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Response from HaleighW14, Rooms Division Manager of Housekeeping at Amway Grand Plaza, Curio Collection by Hilton
Responded 2 days ago
Thank you so much for your feedback; we appreciate hearing how we did, both the good and bad. I understand the frustration of checking into a room with dirty bed linens I'm so sorry we didn't correct this for you immediately. I will personally follow up with the housekeeper who cleaned your room to ensure this doesn't happen again to future guests, such as yourself! Please feel free to message us directly so I can assist you further!
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I feel I would have had a better and less expensive experience as far as relaxation goes by staying at Drury or Holiday Inn Express. Room was tired and in need of updating. There was no counter in the bathroom and no dresser (small drawers hidden in closet). Everything
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Review collected in partnership with Curio – A Collection by Hilton
Response from HaleighW14, Rooms Division Manager of Housekeeping at Amway Grand Plaza, Curio Collection by Hilton
Responded 2 weeks ago
Thank you for your feedback; we appreciate hearing how we did, both the good and the bad. I apologize your room wasn't what you expected, however, I am happy to let you know that we are renovating our Pantlind side and I think you'll be happy with the results! Please feel free to reach out to me directly and I can assist you further! Thank you again for your feedback and enjoy the rest of your day!
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorAmway Grand Plaza, Curio Collection by Hilton
The Presidential Suite at the Amway Grand Plaza Hotel
Professional photo exclusively commissioned by TripAdvisorAmway Grand Plaza, Curio Collection by Hilton
The Junior King at the Amway Grand Plaza Hotel
Professional photo exclusively commissioned by TripAdvisorAmway Grand Plaza, Curio Collection by Hilton
The Concierge Level Tower Club Suite at the Amway Grand Plaza Hotel
Corner room in the tower
Brown stains on comforter
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12345689
Do the rooms have a microwave
The rooms do not contain microwaves, unfortunately.
0 votes
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Do you have to pay extra to use the pool?
Dear Valued Guest, We do not charge any extra to utilize our pool area. We hope you enjoy your stay!
0 votes
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Is there a microwave in the rooms?
No, sorry
1 vote
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Is room 625 on the new side or old side?
That room is on the historic Pantlind side of the hotel.
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123456
"Perfect location in the city"
"maybe get room in tower/newer section?"
"Get a river view room"
"The olderside rooms are drafty, beds uncomfortable, the sink in one room and shower in another is outdated and a real inconvenience"
"If you don't care about the history of the hotel, request a room in the newer tower."
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12345620
PRICE RANGE
US$ 199 - US$ 345 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amway grand plaza rapidshotel amway grand plaza
LOCATION
United StatesMichiganGrand Rapids
NUMBER OF ROOMS
682
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