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SpringHill Suites Grand Rapids Airport Southeast

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SpringHill Suites Grand Rapids Airport Southeast
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171 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Grand Rapids Airport Southeast
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Showing 167: English reviews
Toledo
Reviewed 23 July 2016 via mobile

Loved the king suite with in room jacuzzi..the room was spacious and beautiful and had all the amenities you could possibly need..we needed a crib and the staff found one for us right away..everyone was very pleasant and helpful..we would definitely recommend Springhill Suites if you are ever in Grand Rapids, MI!

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Helpful?
Thank lehc00
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review, and for giving us such a great score. We are still training in several departments. so feedback like this is great to hear!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager

Evansville
Reviewed 18 July 2016 via mobile

Everything about this motel was perfect and we are picky..except the Dish TV reception in room 314..I called the front desk Friday night but it was late and maintenance went home..then the weekend arrived..the TV was cutting out every 15 seconds and was very irritating. Luckily we spent very little time in our room. The beds were the most comfortable...

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Helpful?
Thank retiredin2003
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete a review, and for providing such a great score. We are training in several departments, so feedback like this lets us know we are getting it right!! Unfortunately, cable is provided by a 3rd party vendor, who was not available to come out until today. This issue effected many rooms over the...

Loveland, Ohio
Reviewed 16 July 2016

This is our go to place to stay when traveling to Grand Rapids. It's comfortable, clean and we always experience friendly folks at the front desk. Breakfast is the typical "free breakfast" food, and the eating area can be very crowded, esepcially on weekend mornings. This location is close to shopping, restaurants and easy access to the interstate.

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Helpful?
1Thank gbarry107
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us such a great score!! We are in the process of training in several departments, so feedback like this gives us all a big boost. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager

Utica, Michigan, United States
Reviewed 30 June 2016

I travelled from my home in Eastern Michigan to Grand Rapids Michigan for the wedding of a family member. The wedding coordinators had booked a block of rooms at the Springhill Suites by Marriott for those that would be attending. At the time of arrival the lobby was pure havoc and there was nobody at the desk helping the at...

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Helpful?
1Thank Jeffery B
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

I wanted to take a moment to apologize that your stay with us did not meet your expectations. I am mildly confused by your comments, as we received an email from the mother of the bride complimenting my staff on how smoothly everything went the weekend of the wedding, and she even included a comment on how great it was...

Canton, Michigan
Reviewed 29 June 2016

Had a great stay at this hotel last weekend. I'll admit, my stay didn't start off on the best foot. When I walked in, there was a really long line at the front desk and the wait to check in was lengthy. As I stood in line I noticed they had a little shop the offered water, snacks, ice cream,...

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Helpful?
2Thank MargaretMI1979
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us such a great score. We are in the process of training in several different departments, so feedback like this is great to hear!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager

Cincinnati, Ohio
Reviewed 8 May 2016 via mobile

Summary: comfortable, convenient to the airport, large rooms, bar, & nice breakfast. Location: 5 minutes from the airport via free hotel shuttle. Next to Hampton Inn. Rooms: Standard spring hill suites rooms. King bed, sink, desk area, microwave. Nice. Staff: all were friendly and helpful for me. Food: I had breakfast. It was the normal, convenient, basic breakfast. They do...

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Helpful?
Thank BusnessTravlr
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to complete the survey, and for giving us a high rating. I always use guest surveys as a training tool with my staff, so its nice to be able to tell them when they are getting it right. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung...

Chicago, Illinois
Reviewed 22 April 2016

I had a good experience at this hotel - attended a conference and this location was very convenient. Here's what I liked about the property: reasonable room rate, wooded location, had a nice view of the sunrise, small lake and trees yet is super close to a major shopping area. The staff was friendly and helpful, free breakfast option, good...

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Helpful?
Thank Thought71
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you so much for taking the time to fill out the survey. Often times, guests will only fill out a survey if they have encountered a problem during their stay, so we appreciate you taking the time to accentuate the positives!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager

Seattle, Washington
Reviewed 9 April 2016

Close to the airport but in a very quiet area. Free shuttle from the airport or they will put you in a cab and pay the fee. Two queen room on the second floor was extremely clean with memory foam pillows on the bed. Free breakfast included oatmeal, eggs, cereal and the general fare. Paul Mitchell shampoo and conditioner set....

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Helpful?
1Thank ttshutterbug
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you so much for taking the time to accentuate the positives during your stay. We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew B. General Manager

Reviewed 23 March 2016

One of the nicer hotels in GRR and close to the airport. Dinning and shopping with in a short walk. Clean rooms and common areas and great meeting area in lobby. Don't forget about the git ya going breakfest in the morning!

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Helpful?
1Thank Paul V
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for taking the time to fill out the survey, and for providing positive feedback about our hotel. I am the new General Manager here, so feedback (positive and negative) is crucially important to me as I get my bearings here. Often times, a guest will only fill out a survey if they had a negative experience. So we...

Reviewed 5 March 2016 via mobile

Stayed here traveling thru Grand Rapids for one night. I was checked in promptly, the room I booked was a 2 queen and a pull out sofa. Very spacious and comfortable . Everything was up to date I had the family with me so we went to the pool it was better for kids seeing as it was only 4'...

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Helpful?
Thank Ras123456
Drew B, General Manager at SpringHill Suites Grand Rapids Airport Southeast, responded to this review

Thank you for posting a review of your stay with us at the SpringHill Suites in Grand Rapids. I am the new General Manager here, so I am very happy to hear everything went so well during your stay!! Thanks!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about SpringHill Suites Grand Rapids Airport Southeast

Address: 5250 28th St SE, Grand Rapids, MI 49512-7704 (Formerly SpringHill Suites Grand Rapids Airport)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 7,419 - ₹ 13,885 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Grand Rapids Airport Southeast 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Springhill Suites Grand Rapids Airport Hotel Grand Rapids
Hotel Style:
#14 Family Hotel in Grand Rapids
#20 Business Hotel in Grand Rapids
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Grand Rapids Airport Southeast staff and other travellers.
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Questions? Get answers from SpringHill Suites Grand Rapids Airport Southeast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the end of the hall don't have doors right next to each other which limits noise”
 of 5 bubbles Ottawalovethesouth, 19 Nov 2016 | Read review
“Look for Target plaza, hotel is behind plaza.”
 of 5 bubbles W245WXlisad, 25 Jul 2016 | Read review
“Nice room that was easily accessible.”
 of 5 bubbles JefferyB25, 29 Jun 2016 | Read review
“All the rooms we had were very nice, comfortable and quiet.”
 of 5 bubbles PattiWaterman, 8 Dec 2015 | Read review
“The rooms at the back of the hotel may have some sort of view. We looked at the parking lot!”
 of 5 bubbles DnYC176, 27 Nov 2015 | Read review
5 of 5
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