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All reviews front desk separate sitting area quiet location room was clean mini fridge thin walls yogurt make your own waffles king room each morning gr area free breakfast easy access great room upon check hot tub target
This used to be a nice place to stay. Rooms are now worn, unclean, in need of updating. Sheets looked grey and dingy. Spots on upholstery. Both my spouse and I developed extreme itching, rashes, and what appears to be some type of pest bites...More
Response from TierraL17, General Manager at SpringHill Suites Grand Rapids Airport SoutheastResponded 1 week ago
I am so sorry to hear of your experience. I am terribly sorry you felt as if management did not want to be bothered as I did attempt to contact you several times leaving behind several messages. I do value you as a...More
I used to travel to Grand Rapids MI for business and usually stayed at hotels on 28th st. My nephew was planning his wedding and asked me for a recommendation of a hotel near his venue. I suggested Springhill Suites and I will never do...More
Response from TierraL17, General Manager at SpringHill Suites Grand Rapids Airport SoutheastResponded 4 weeks ago
I am so extremely sorry to hear about your experience. I can assure you your experience was never brought to the attention of the management team or you would have been contacted. We will address your experience with all related departments to ensure...More
The location near the airport was perfect for our quick stay. The separate sitting area is nice to have when you want to read late while partner is sleeping. The greeting at the front desk was genuine and friendly. The location is in walking distance...More
Stayed for one night and there were no complaints about the cleanliness and spacious room we stayed in. However, the bar was supposed to close at 11:00 pm so we went down for a couple of drinks around 10:00 and the bar was already closed....More
Weird location behind a shopping center, but still close to the airport. The sheets didn't fit well on the beds, there was no toilet paper and there were only two towels. It seemed like housekeeping didn't finish their checklist.,More
Response from Burley H, Assistant General Manager at SpringHill Suites Grand Rapids Airport SoutheastResponded 27 August 2018
I want to start by thanking you for staying at our property, Springhill Suites by Marriott Grand Rapids Airport location. Through feedback such as yours are we able to improve the experience for our valued guests.
I am terribly sorry to hear of...More