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All reviewsfront deskseparate sitting areaquiet locationoatmealroom was cleanmini fridgethin wallssoccer tournamenteach morningmake your own wafflesking roomwould stay here againgr areadecent hotelfree breakfastfresh fruitbusiness trip
Rooms spacious , mini kitchen very convenient, rooms relatively clean , carpet seems a little dirty and carpet in hall way 3rd floor needs a good cleaning .. spots showing .
Breakfast in AM good enough for a quick bite .
Was told at 1100 that they would reserve a pack and play as I was staying with my 2 year old grandson. They said I didn't need to reserve one because they "never run out" nonetheless asked to reserve one. upon arrival at 8pm clerk...More
1 Thank J T
Response from Tierra L, General Manager at SpringHill Suites Grand Rapids Airport SoutheastResponded 1 week ago
Hello J T,
Again, please accept my sincere apology for the way you were treated and the lack of customer service you received during your recent stay. I have thoroughly addressed your concerns with all involved parties. I appreciate your feedback and want you to...More
Stayed here during baseball event, clean as all marriott’s have been. Has bistro bar, pool, fitness area. Very close to target, restaurants. Rooms were good sized with good beds. Front desk staff was helpful at check in and check out
Response from Tierra L, General Manager at SpringHill Suites Grand Rapids Airport SoutheastResponded 3 weeks ago
Thank you for your feedback. I am so happy to hear that you enjoyed your stay. We hope to have you back when your travels bring you to the Grand Rapids area.
Stayed here one night for a work meeting. Staff was friendly and attentive when needed. Breakfast setup was great- perfect for someone with special dietary needs- fresh fruit and fresh spinach was especially appreciated. The beds were comfortable- the bathroom was very clean- love having...More
We stayed just one night and the stay was good. Staff were friendly, room was clean and nice, pool area was kept up and clean, and breakfast was good. They had a bar inside the lounge area but didn't use it, just serves drinks.