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The Grand River Hotel, an Ascend Hotel Collection Member

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The Grand River Hotel, an Ascend Hotel Collection Member
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235 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand River Hotel, an Ascend Hotel Collection Member
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Showing 235: English reviews
Hartland, Michigan
Reviewed 13 August 2016

We tried it because the location was acceptable and the price was best for downtown location. Needs a bit of a facelift but for the price considering the market it was ok. The staff was friendly. The check in and check out was quick despite a little confusion about the reservation. It was handled quickly and to our satisfaction.

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Helpful?
Thank Theo W
Riverfront H, Front Office Manager at The Grand River Hotel, an Ascend Hotel Collection Member, responded to this review

Thank you for staying with us at the Riverfront Hotel, we appreciate your noticing the work of our staff, we pride ourselves on customer service. Regarding the building we are in the middle of a large scale renovation with the goal of bringing the building out of the past. I hope you will consider us again if you visit Grand...

Plymouth, Michigan
Reviewed 11 August 2016

Very dated and musty smelling rooms. Woke up to find ants all over room. Only positive was staff at front desk who remained positive despite dealing with complaints from many other guests. We sent an email to management about the ants and other issues but never received a response.

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1Thank mikealbano57
Warsaw, Indiana
Reviewed 8 August 2016

Stains on the bedding. Mold in the shower. Moldy smelling room. Dirty on the tile floor. Bathroom door hit toilet so that it couldn't open properly. Halls had dirt on the floor as though they hadn't been vacuumed in a year or more. Tape falling off the walls. It was just disgusting. I ran to the front desk to check...

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2Thank Katrina L
Cambridge, Canada
Reviewed 2 August 2016

Hotel was nice and the room was clean and comfortable. We checked in a bit early as our drive was very long and we needed to rest. Unfortunately that didn't happen as we were below construction that was happening in hotel. I asked the front desk to move us and was told they were fully booked and couldn't do that....

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Helpful?
Thank kyra05
Eastpointe, Michigan
Reviewed 1 August 2016

This hotel did the most important things well - front desk staff was friendly and helpful, the bed was comfortable, the shower was warm, and the rooms were quiet. The restaurant food was fantastic, and the chef even made a special request for my wife who suffers from food allergies. However...there were some issues. It seems like whomever they contracted...

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Thank Jonathan H
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 31 July 2016 via mobile

$138 for a king bed and a sofa. Room was small with nasty old carpet. Cups and water bottles looked like they've been re-packaged/re-used. Terrible looking area with panhandlers just outside. Did not feel safe leaving my car in their parking lot. This is a 2-star place at best and should charge no more than $80/room/night.

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1Thank A TripAdvisor Member
McBain, Michigan
Reviewed 26 July 2016 via mobile

I booked off of Groupon, so the rate was decent. Room was clean. Didn't use the pool, but it had large sliding doors, to access the outside seating area. The bar is very run down, staff was eating the whole time, one drink and out of there. Have to pay for breakfast, unless you have a coupon.

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Thank Holly V
Reviewed 25 July 2016

The hotel seems like a great bargain for what they advertise. You think you are getting an awesome room with a view, but there are awkward and useless balcony-type structures on every window that you cannot walk out to and also obstruct views of the river. The carpets were old. The air conditioning in the room barely worked. The elevator...

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2Thank JennMaeD
Kalamazoo, Michigan
Reviewed 24 July 2016 via mobile

This place has so much potential that it falls short of. It seems really nice as soon as you walk in and the lobby has you excited for your stay. The rooms leave much to be desired. The doorknob to the bathroom literally fell off when I touched it. And I'm all for handicap accessible amenities but the seat on...

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Thank Derek T
Saint Louis, Missouri
Reviewed 22 July 2016

I liked the location of the hotel - that's why I chose it. We had a two-day stay. Unfortunately, the construction crew didn't follow orders and started at 9 a.m. (suppose to start at 10 a.m.), so that was annoying. The front desk apologized and made it right for us. Our room was clean, no problem there. The room key...

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Thank 800lms

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Guests at the Riverfront Hotel, Grand Rapids enjoy comfortable, contemporary accommodations in a convenient location 2.5 miles from downtown Grand Rapids. Our hotel's guests enjoy complimentary wireless Internet access, an indoor swimming pool and whirlpool, a Fitness Center and The Landing Restaurant for dining. Inside our guest rooms, you'll find a great night's sleep on our beds, one-cup coffee brewers, 42" plasma TVs, and some rooms offer riverfront views. To make your stay even more relaxing, our hotel offers pet-friendly rooms and Business Class Suites. The Riverfront Hotel Grand Rapids sales, catering, and culinary teams will work hard to personalize any event in our spacious meeting area of 2,585 square feet. ... more   less 

Additional Information about The Grand River Hotel, an Ascend Hotel Collection Member

Address: 270 Ann St NW, Grand Rapids, MI 49504-2016 (Formerly Riverfront Hotel Grand Rapids)
Region: United States > Michigan > Kent County > Grand Rapids
Price Range: ₹ 5,950 - ₹ 11,432 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand River Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Radisson Grand Rapids
Grand Rapids Radisson
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Questions & Answers

Here's what travellers have asked, with answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and other travellers.
5 questions
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Questions? Get answers from The Grand River Hotel, an Ascend Hotel Collection Member staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want or need wi fi, don't get a room here”
 of 5 bubbles perkmember7, 26 Feb 2017 | Read review
“views of the river!”
 of 5 bubbles Ecotour36, 22 Feb 2017 | Read review
“Ask for Riverview and away from rooms where workers are staying.”
 of 5 bubbles CasBroRocks, 6 Jan 2017 | Read review
“Ask for a River View on the 7th floor!”
 of 5 bubbles V9832DGcindyp, 4 Jan 2017 | Read review
“Don't bother paying extra for river view - it has to be the ugliest river view that's ever been.”
 of 5 bubbles doomraisin, 25 Nov 2016 | Read review
5 of 5