The hotel had everything that we needed for our stay. Super friendly and helpful staff. The room was clean and loved the pool. Wish they opened a bit late. This is my 3rd visit to this hotel and we always had a great stay and plan to return again.
I had an excellent experience with the staff. They go above and beyond to help out and respond to requests. I chose this hotel because it was described as 'best value for money' and I wasn't disappointed.
The one star, since I can’t rate it a zero, is for the comfort of the beds. Everything else was a bust. Stayed with my 15 month old and the room hadn’t been cleaned at all! Crap all over the floors for my daughter to pick up. Dirty bedding, mirrors, bathroom floor, greasy smudges and cigarette ash on table surfaces. The room, hallway and lobby smelled like cigarettes. Called the lobby to try to switch rooms but they were fully booked. Upon checkout, all I received was a “sorry for your inconvenience”. Terrible experience overall.
I was charged a “cleaning fee” for towels that were muddy in my room. I would understand if our towels were actually muddy, however I left barely used, white towels in a nice pile on the bathroom floor for easy pick up. I’ve called the hotel 4 times over 3 days and keep getting the “manager is in a meeting” line. There was a softball tournament and a mud race in the area during my stay, however my family was there for a graduation and neither of these other events. Did someone leave filthy, muddy towels? I’m sure. Was it us? Not a chance. I get mistakes happen, but the hotel won’t even own up to it and make it right. To make it worse: the bedsheets had yellow stains and the hotel smelled like smoke. So I’m really peeved that my money is getting taken for someone else’s mess.
Stayed with a group and every room was dirty, dilapidated, had plumbing issues (toilets not working, sink wouldn't drain, shower dripped incessantly), not clean, and many rooms air conditioning did not work. Management was not receptive to any issues or concerns brought up by guests. Every party in our group had issues and checked out a day early due to condition of hotel. My second room was cancelled prior to my arrival, when calling about it no one would look into why it was cancelled without my concent. I would rather pay more money to ensure a more stress free stay.
Never Again! worst Management ever. Ripped me off $300. Made up fake company policies after taking my money. Gave kids with wet hair 5 minutes to leave the motel in a Freezing Rain Storm. Been a loyal Choice hotel customer for years. Never Again will we stay at any Choice Hotels. There are better options, do yourself a favor stay anywhere but here. Unless you want to get ripped off and harassed all night.
This hotel isn’t fancy or overly new - but it appears well maintained and clean, the staff are friendly, and the price very affordable. The AC/ Heat worked well. Only issues were the fridge froze things (I didn’t check the settings so that’s on me!) and he key needed to be recoded for some reason. I highly recommend staying here if you need a hotel in the area.
liked the location on the main road , although an old property but very well maintained, Rooms are big comfortable beds and clean toilets . Breakfast is fresh and hot ,, really liked it. Staff is polite and courteous and disciplined. Overall a very nice stay. Good for a stopover at grand blanc.
Best place to stay. The service and rates are great! The rooms are clean and is near major highway, restaurants, shopping and more. I have stayed here at least four times and I would never stay any place else.
My sister's and I had a very enjoyable stay here. The room was clean and comfortable. The breakfast was hot and good. We stayed here to catch our flight out of Bishop. The desk and other employees were so helpful and kind.