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Quality Inn

PricelineUS$ 69*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 69*
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US$ 70*
US$ 70*
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Quality Inn
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166 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Lake Orion, Michigan
Reviewed 5 October 2016 via mobile

Stayed overnight with my wife. Room was very clean and service was good. Surprisingly good continental breakfast which even included scrambled eggs and sausage. Definitely much better than all the poor reviews. I would stay again.

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Helpful?
3Thank Rob D
Bay City, Michigan
Reviewed 15 September 2016

From what others have said, we must have gotten lucky when we stayed there. Our room was clean and comfortable. The hotel staff was helpful and friendly and at $99 for the night, the hotel was a decent value. It wasn't perfect, but we've stayed in worse. We'd definitely stay there again.

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Helpful?
3Thank Jackie K
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Jackie K, Thank you for your recent stay and review. We as a hotel are always determined to give our all to make a guests stay beyond satisfactory. I would also like to thank you for your kind words about the staff. We have new and improved staff members and I am so ecstatic that our caring efforts towards...

Reviewed 15 September 2016 via mobile

Stayed at the "Not So Quality Inn", Gaylord MI Aug 1-21 2016 for work. From the moment we checked in to the time we left there were nothing but problems. We reserved over 10 rooms for a group. The manager would not take our individual credit cards at check in which only delayed the process checking out. The hotel itself...

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Helpful?
1Thank Art C
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Art C, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your concerns on your recent visit. I have shared your feedback with our new staff and managers to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate...

Otsego, Michigan
Reviewed 14 September 2016

The exterior is rundown and looks like the hotel is abandoned. The lobby furniture looks like it came from a grandma's yard sale. The breakfast area chairs are all mismatched and stained. The rooms which are all supposed to be 'remodeled' are not even close to being up to par. The first room we were assigned had two large blood...

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Helpful?
Thank Connie B
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Connie B, We highly value your feed back from your recent stay with us. I would like to firstly apologize that we did not exceed your expectations on our renovations. Like any business there are always areas in which we can improve. We are in the midst of smoothing our rooms out with improvements. Second, on behalf of our...

Mississauga
Reviewed 13 September 2016

This is a hotel that is hard to access, we kept going in circles to get to the main entrance. Receptionist was quite helpful. Loud noise from guests by the pool. Bathroom was dirty and I told the housekeeping about it, all I got was an excuse. The coffee maker inside the room was full of dust, table and all...

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Helpful?
Thank havensprings
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear havensprings, On behalf of the entire team, I want to apologize for the unpleasant experience that you have had. We appreciate your feedback as it helps aid us in which areas and departments we need to improve on. I would like you to know that I will be raising awareness to this issue, and address the importance of our...

Marquette, Michigan
Reviewed 1 September 2016

This was a quick stop late at night on a business trip. While room was clean and the bed comfortable, the hotel in general needs a serious face-lift. The hotel in general very "worn", my room was definitely worn. Not somewhere I would go back to.

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Helpful?
Thank Wayne D
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Wayne D, Thank you for your recent feedback. We apologize if we did not exceed your expectations. As a hotel, there is always room for improvement and updating. I can assure you this will be mentioned to our management team as we strive to make each guests individual stay the most exceptional and welcoming. Dear Kevin, Thank you for...

Worden, Illinois
Reviewed 24 August 2016

Would not recommend this hotel to anyone. Room keys don't work, dirty, overpriced, rude desk staff. Hotel manager does not know how to treat customers. She is very rude and disrespectful. I will never stay at that dump again just to be treated like a burden on the staff.

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Helpful?
Thank 0709CP
Draj T, Front Office Manager at Quality Inn, responded to this review

Dear Casey P, I first want to thank you for your review. Feedback is very important when it comes to making sure any business is doing great or needs improvement. Secondly, on behalf of the entire hotel staff, I want to apologize for the actions which had taken place on your stay. There is absolutely no excuse for anyone to...

Rochester
Reviewed 23 August 2016

Room was dark (lights were not bright), carpet was dirty (stained, old, and had plenty of hair), air conditioning barely worked (it kept turning off), bathroom smelled moldy and had rust in the tub. The floor just inside the door and bathroom were updated but the rest of the room was not. The room had a refrigerator and microwave, which...

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Helpful?
Thank LoveTraveling86
Reviewed 13 August 2016 via mobile

This hotel was the only one available for miles on a busy summer weekend and I can see why. The hotel is outdated and musty, and pricier than many other better quality establishments. The hallway had decor decades old that smelled accordingly. The room we were in smelled rather bad, a bit like stale cat urine. We were exhausted so...

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Thank Knewl
Saint Augustine Beach, Florida
Reviewed 1 August 2016

Was traveling north on 1-75 Monday July 25 the 2 top chains were sold out, the HI Express clerk suggested trying Quality Inn. We did stay at this hotel but feel that the facility is the worst hotel I have ever stayed in over 40 years of travels. Dirty, odors, bugs and really worn out both inside and outside. My...

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Helpful?
Thank mjenk999

74 photos of this hotel

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Management photos: Courtesy of the property manager

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Room/Suite (12)
07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms

Additional Information about Quality Inn

Address: 137 West St, Gaylord, MI 49735-1947
Region: United States > Michigan > Otsego County > Gaylord
Price Range: ₹ 5,042 - ₹ 9,825 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Gaylord Quality Inn
Quality Inn Gaylord
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
2 questions
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Questions? Get answers from Quality Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with higher numbers are near the pool and lower numbers near the front lobby.”
rasandman999, 22 Apr 2017 | Read review
“We choose being close to pool for the grandkids so was far walk to desk and for breakfast,but ok for us”
, 13 Mar 2017 | Read review
“not sure which side is quieter or cleaner.”
havensprings, 12 Sep 2016 | Read review
“Ask for away from the indoor pool, the chlorine smell is overpowering!”
georgiapeach08, 29 Jul 2016 | Read review
“under renovation keep that in mind”
lsines2015, 8 Dec 2015 | Read review
5 of 5
Priceline
US$ 69* /night
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QualityInnUS$ 70
Orbitz.comUS$ 70
TripAdvisorUS$ 69
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Prices are for 1 room, 2 adults
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