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The hotel is centrally located in this picturesque village so getting to the shops and key attractions is easy. The large suite with comfortable queen beds was clean and quite and we found the staff friendly and helpful.
Enjoy your stay!
Had such a nice time we decided to stay a second night. Room was clean and a comfy bed. Carpets could be replaced, otherwise very nice. Breakfast was perfect and staff was friendly. Would definitely stay there again.
Would've given it 5 stars if the...More
Excellent value for our $, walking distance for the tourist main core and an easy drive to Bronners and Birch run. Beds were super comfy and staff always smiling and helpful. Pool was clean and lots of towels
Would return for sure!
The first two visits had no complaints, this go around wasn't so great. We were given a handicap room which was fine but odd as the hotel wasn't close to full. The room smelled very weird, and the cleaning job wasn't nearly as it has...More
Response from SHS-Frankenmuth, General Manager at SpringHill Suites by Marriott FrankenmuthResponded 21 September 2017
Thank you for your feedback. I want to apologize for the condition of your room. Your experience has been shared with our housekeeping team who will work to correct the mistakes made in cleaning your room. I also wanted to let you know that although...More
First the good - Perfect location to visit Frankenmuth and friendly employees. The breakfast was also really good with great variety. However, the carpet in the room was beyond filthy. When I mentioned this at the front desk I was told "we will be doing...More
Response from SHS-Frankenmuth, General Manager at SpringHill Suites by Marriott FrankenmuthResponded 16 September 2017
Thank you for taking the time to provide us with feedback about your stay. I am very sorry for the dirty carpets and how the front desk responded to you. I have share your concerns with the appropriate departments are they are being addressed. I...More