For the price, I'd stay somewhere else next time. Friendly staff, but based on reviews I thought our stay would be very different. Breakfast was missing items- no hot items, no spoons, short supply of available items- a let down when trying to get kids fed before a morning event. The hot tub was out of order, which isn't a problem, but the pool also looked cloudy and a mask was floating on the surface when we went in (deterrent for my kids). Towels and linens were limited and the hotel was generally untidy- litter on stairs, uncollected garbage in hallways (housekeeping was upon request only). I can appreciate that staff shortages are making operations difficult, but guests should be credited a portion of their room rate upon arrival if the hotel can't meet the advertised inclusions.…
I was traveling on a family emergency and needed a hotel for a week. The Best Western had the best rates and accommodations. The staff, Charbel, Denisha, Lucia and Keysha were so welcoming and assisted me and my husband in the best-professional capacity. The room was very clean. The bathroom was very clean as well as updated fixtures and great water pressure. I also had to work, so there was a table big enough in the room to set up my laptop and monitor; with no loud interruptions as I worked during the day. It was also convenient to have a microware and refrigerator in the room since we were here for a week and could go buy the necessities we needed at the store to help cut down on cost of eating at restaurants every day. They also provided breakfast each day which included coffee, cereal, Jimmy Dean breakfast sandwiches, muffins, orange/apple juice. I really enjoyed my stay and the location was perfect. There were restaurants/grocery stores in walking distance and it was right off the highway. This will be my choice of hotel when I return for just a normal visit. Thank you staff :)…
The woman at the front running the breakfast was amazing!!!! It was an extremely busy morning with lots of kids, and she managed to keep them in waffles. She was so friendly and made our stay feel homey.
This hotel did not live up to it's PLUS-caliber name. The front desk attendant, Christine, was curt and rude to me and another guest, there were no sheets or pillows for the fold-out couch (and the mattress was stained and worn), which necessitated me making two extra trips and making the bed myself (they said they don't do that). Additionally, the pool is not open on Sundays even though there's no mention of that anywhere when booking, and the front desk did not seem to care that people across the hall were screaming all night. While the building itself is very nice, the AC unit in the room clanked and roared like a Mack truck, and the pillows were the size more common for an infant.
Great staff, clean, decent price point. Highly recommend 6/5 stars. They will take care of you here as if it is your own home. I can't say enough about the place. The gym could use some more equipment, otherwise A+
We recently stayed for a high school open house in the area. The hotel itself is good however the hallways and stairways could use a deep cleaning or carpet replacement. The room was very large (King suite with pullout). We were on the highway side so it was a bit noisy but we turned on the AC and it didn't bother us in the night. We had to ask for the bedding for the pullout when we didn't find it in the closets as I'm used to. Breakfast was fine....typical cold food for the two days we were there although there appears to be an option for hot breakfast (at least waffles) although they didn't have any due to supply chain issues while we were there. Loved that they had Nutella for the bagels though! Parking was sparse but to be fair we came back to the hotel late both nights we were there. The pool area is nice and was clean with good water temp and a nice hot tub. Front desk was very friendly.…
My sister and I stayed one night to be close to an event was had planned on Saturday. I thought we could enjoy the hottub and pool which was a huge mistake. The hottub had yellow foam floating in it and was luke warm. I told the maintenance man and he took a skimmer and removed the foam only for it to return. He clearly did not know how to take care of a hottub. My sister and I then went into the pool only for our eyes to start burning. We left. The air conditioner in the room did not work properly and keep the room cool. The bathtub faucet was loose and almost came out of the wall. There was also what looked like black mold growing around the faucet. The carpet was dirty as well and had to wash our feet off after walking on it. This place was disgusting.
Booked a room by mistake using a third party company - Reservations.com (which I would NOT recommend to anyone!) Densha C was extremely helpful sorting out my mistake. She was professional, courteous and went above / beyond with help. It is hotel staff that make staying at BW pleasant!
Staff were friendly and helpful. Rooms comfortable and clean. Prepared a grab and go bag for breakfast, yogurt fruit, juice and muffin since had to leave at 4 am. Enjoyed the short stay. Convent and easy access to airport.
My daughter and I decided to take a break from the heat… we rented a room for a one day stay…from the time we arrived until we checked out…The staff made us feel very welcome…they were extremely helpful…. If I could I would have stayed a few more days!