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All reviewsbar restaurantliving room and bedroomstaff was very friendly and helpfulbreakfast buffet was very goodprevious staygladly stay here againmeeting roomrecommend this hotelbusiness tripbusiness hotelplenty of foodclean hotelfresh towelshousekeeping staffcomputerstimcustomer
Already wrote a review before. It is too stressful to keep repeating. Sorry, but we were overcharged and night management would not talk to us on the phone. Day manager said we could get a refund and then changed her mind. It was our niece's...More
Response from IHGService, Guest Relations Manager at Holiday Inn Farmington Hills/NoviResponded 1 week ago
Thank you for taking time to leave us a candid review about Holiday Inn Hotel And Suites Farmington Hill Novi. I recognize your stay was not 100% satisfactory because of a billing concern.
IHG values your experience with our hotels. I have sent...More
I stayed here for a few days on a quick business trip to Livonia. The rooms are spacious and have nice TV's in the living room and bedroom area. King-size bed was comfortable too. Pub inside the Inn pours a good Guinness...wish it was open...More
I had a meeting with with a customer in their office exactly 5 minutes from this hotel. The rate was $90 so I knew that I would not be getting the best of hotels. This hotel is dated. The landscaping could use some improvement but...More
I had the displeasure of recently staying here for 2 nights while on business. My room was dated and dirty. My second night I returned to my room and my key did not work. Someone from the front desk brought me new keys twice and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Farmington Hills/NoviResponded 17 October 2017
Thank you for leaving feedback about your recent stay with us. I appreciate your honesty. I am sorry you had trouble with your room keys. IHG cares about your views and I have shared your comments with hotel management. I trust that they...More
I was there to conduct a two-day seminar and everybody from the front desk to the housekeeping staff were helpful, extremely courteous, friendly and professional. Donald literally spoiled me and my seminar attendees! We couldn't ask for more help or better service. Since I am...More