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Gatehouse Suites East Lansing

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Gatehouse Suites East Lansing
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126 Reviews from our TripAdvisor Community

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Showing 125: English reviews
Columbus, Ohio
Reviewed 15 October 2015

I have stayed at this location one other time for a work function. We chose it because it was the only hotel that fit 6 people in one place without costing an arm and a leg. We didn't have issues last year, but this year I woke up the following morning with 2 bites on my hand, a bite on...

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Helpful?
Thank Jessica M
Reviewed 18 September 2015 via mobile

The staff was friendly, and the beds and towels were clean. That's where the good report ends. There was mold in the shower, the paint was peeling off the walls, and there is water damage to the baseboards. This nut that holds on the lamp shade was missing and I knocked it off twice getting into bed. Overpriced for what...

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Thank Lindsay M
Chapel Hill, North Carolina
Reviewed 16 August 2015

I stayed here for 3 nights and was sadly disappointed. i stayed in a queen studio. The room was relatively clean but the towels were ancient. The rooms are dated 1980's / early 90's and the bedding is worn. The WiFi worked. There was a definite odor in the room--mold, beer, something. Not strong but always there. That's about as...

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2Thank carolh352
Reviewed 6 August 2015 via mobile

We only stayed one night but the one night was good. The rooms have a kitchenette and lots of space . Every thing was good inside the room our only problem was at night you can't see the room numbers . It definitely should be lit up more at night but over all I would stay here again.

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Thank Acad20152015
Skippack, Pennsylvania
Reviewed 28 July 2015

This is an old Residence Inn. For whatever reason it is no longer. The rooms are beginning to become run down. The pool was padlocked and the water lever low. The exterior is showing age from neglect. The place is in major need of updating. There is no room service on the weekends so make sure you get your towels...

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Thank Paul W
Erie, Colorado
Reviewed 19 July 2015

I hate to write a review like this, but I wish I would've known before we booked our stay here. We took a group of high school students in late May for a competition at MSU. We chose this hotel because of the proximity to MSU, the kitchens and the pool. We booked three rooms, two which were suites. One...

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2Thank N5109Q
Caitlin M, Director of Sales at Gatehouse Suites East Lansing, responded to this review

Dear N5109Q, I would like to express my sincere apology for your experience with your recent stay with us. I would also like to ensure you that we have recently switched over management and are doing our best to improve the overall hotel and guest experiences on a regular basis. We appreciate your feedback. If there is anything I can...

chicago
Reviewed 11 July 2015

I paid for the stay through Priceline, the hotel hit me again with $152.56. I called the hotel and they told me it will get credited to my account within 5 business days, guess what, nothing happened. I opened a dispute through my credit card and the credit card company said it may take one or two billing cycles. What...

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Helpful?
Thank OnTheRoad706
Caitlin M, Director of Sales at Gatehouse Suites East Lansing, responded to this review

Dear ontheroad706, Thank you for taking the time to review us and I apologize that we fell short of your expectations for your stay. During the time of your stay our connection with 3rd party sites, in your case price-line, had been experiencing connection error that prevented our computers from communicating. We did release the funds on our end however,...

Ohio
Reviewed 23 June 2015

This hotel was clean, affordable and had nice suites. Kitchenettes were nice, but I didn't use it because I was just there one night. The check in person was very nice. It took some time to figure out the TV, which required some jury-rigging. But for the price, I lived with it.

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Thank reichspot
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

We appreciate you taking the time and sharing your thoughts. We are working hard to ensure that every guest experiences clean and friendly. The TV can get a bit tricky but I'm happy it was not a hassle for you. We would love to have you back in the future if ever you are in the East Lansing area. Thanks...

Hastings, Michigan, United States
Reviewed 22 June 2015

We had a Very enjoyable stay. It was very clean, quiet and very spacious accommodations, much like a small apartment. We would definitely stay there again and we highly recommend this place. People were very accommodating.

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Thank Kathy F
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

Thank you so much for taking the time out to review the Gatehouse Suites. We really appreciate the kind works are we are thrilled that you had an enjoyable stay with us. We look forward to having you here with us us again in the future. Again, thank you for sharing your thoughts eith us.

Heflin AL
Reviewed 18 May 2015 via mobile

We were in E Lansing for the MSU School of Law graduation. Our reservations were changed due to maintenance problems and there our adventure begins. We reserved three rooms but when we checked in we only had one studio available. AJ at the front desk tried to help by calling the manager about another room and another person who may...

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2Thank yarmap
Kevin S, General Manager at Gatehouse Suites East Lansing, responded to this review

I am very sorry for your experience during your time here at the Gatehouse Suites. It is an unfortunate situation that we try our best to prevent. We try our best to accommodate each and every one of our guest but we fell short. This is something we are not proud of and on behalf of the entire staff here...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Gatehouse Suites East Lansing

Address: 1600 E Grand River Ave, East Lansing, MI 48823-4905
Region: United States > Michigan > Ingham County > East Lansing
Price Range: ₹ 5,999 - ₹ 9,368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Gatehouse Suites East Lansing 3*
Number of rooms: 60
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Also Known As:
Gatehouse Suites East Lansing Hotel East Lansing
Residence Inn East Lansing
East Lansing Residence Inn
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Questions & Answers

Questions? Get answers from Gatehouse Suites East Lansing staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see your room before you check in. Make sure everything is in working order before you unpack.”
  • Broken door frame
  • Broken door frame to bedroom
  • more broken door frames
  • When they tried to fix the door frame
  • Bugs and yuck behind the blinds
  • Loft bathroom
  • bathroom tiles
  • Loft bath - lots of storage
 of 5 bubbles N5109Q, 18 Jul 2015 | Read review
“Stay away from Studio, be prepared to go out for breakfast.”
 of 5 bubbles OnTheRoad706, 10 Jul 2015 | Read review
“Ground floor is the best, in my opinion.”
 of 5 bubbles ForTheStory, 25 Mar 2015 | Read review
“Second floor suites may be a problem in the winter if there is a lot of ice and snow.”
 of 5 bubbles arbie88, 8 Feb 2015 | Read review
“go somewhere else!”
 of 5 bubbles tamara101972, 21 Jan 2015 | Read review
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