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The Kirby

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The Kirby
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55 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Chicago
Reviewed 4 weeks ago via mobile

Did an overnight stay with girlfriends. Beautiful, historical building. Nicely redone in 2015, character of the building maintained while decor and furnishing are bright and modern. The food.......outstanding! Great full bar selection. We had dinner and breakfast. Both were great, fresh flavors! For dinner I started w/the Tuna Poke, wonderful and had the roasted chicken w/spaetzle, spinach & mushrooms in...

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Helpful?
Thank Stacy B
mtrafman, General Manager at The Kirby, responded to this review

Stacy B, Thanks for the wonderful review. I am glad you and your girlfriends enjoyed the food and atmosphere. Give us a call anytime. We would love to have you back soon. We recently started Happy Hour on Thursdays so try to make it up for a long weekend. I apologize for the low, rumbling noise. Mindy

Saugatuck, Michigan
Reviewed 4 weeks ago via mobile

Loved the food and atmosphere. It was our first time. Looking forward to our next visit Loved the Brussels sprouts, olives, tuna, and ruffle fries Next time we are trying the large plates Loved everything

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Helpful?
Thank DTedaldi
mtrafman, General Manager at The Kirby, responded to this review

DTedaldi, Thank you for the great review. I am happy you enjoyed your small plates. Give me a call next time you would like to come in and ty the large ones. Much appreciated, Mindy

Reviewed 12 October 2016 via mobile

We had an exquisite time at the Kirby - modern meets traditional in a truly comfortable and inviting setting. The staff could not be friendlier (Kim is terrific) and the food is as interesting as it is tasteful. The decor is beautiful, the dining room light is one of a kind. If you are in Saugatuck/Douglas this is a spot...

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Helpful?
Thank Matt N
mtrafman, General Manager at The Kirby, responded to this review

Matt M, Thank you for your wonderful review. We hope to have you back very soon. We are starting our Thursday evening Happy Hours tonight and through the end of the year. I hope you can join us.

Findlay, Ohio
Reviewed 5 October 2016

From the moment we arrived we felt welcome. The room was clean and comfortable. Mindy and her staff went out of their way to make sure we had everything to make our weekend special. The breakfasts were not just the same old fare, they offered quality local ingredients that were above what I expected. If you are ever in this...

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Helpful?
Thank 37wendymac
mtrafman, General Manager at The Kirby, responded to this review

Thanks so much for the wonderful review, Wendymac. We loved meeting you and had a great time talking to you. Please come back and visit us again soon.

Reviewed 30 September 2016 via mobile

Best ever! Mindy and staff were awesome! The service was outstanding. There were special gifts in our room. They go out of their way to accommodate the guests. I have recommended this place to several out of towners now.

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Helpful?
1Thank Annie V
mtrafman, General Manager at The Kirby, responded to this review

Annie V, Thank you so much for the lovely review. We hope to see you back very soon.

Southborough, Massachusetts
Reviewed 29 September 2016

Everything was fine just not awesome like the price. Cool vibe to the hotel and rooms but not much in the area to walk to. Service was poor in the hotel. We could not get a drink at the Bar (no one was there who could pour so why have a bar) and our room was not serviced until late...

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Helpful?
Thank nieghborhoodmom
mtrafman, General Manager at The Kirby, responded to this review

Dear Neighborhood Mom, I am so disappointed that you did not love your stay at The Kirby and felt that service and food were not up to snuff. Our restaurant, J. Paul's is open 7 nights from 5-10pm and for Sunday Brunch (as well as for hotel breakfast service each morning). We are happy to serve beverages upstairs to the...

Oxfordshire, United Kingdom
Reviewed 5 September 2016

Great building. Check in process professionally handled. Somewhat surprised that our bathroom facilities were completely separate from the room even to use the toilet you had to walk across the hallway. This was not made clear when we booked the room. There was a fire alarm early evening and it was most bizarre no one came to advise the guests...

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Helpful?
Thank Vanessa O
Management response:

Vanessa O, I want to apologize regarding you not being made aware that the washroom for the Queen rooms is outside of the room. We always tell our guests when they book directly with us. I will review that information again with Expedia and their booking sites. I appreciate this feedback as it helps us become better. I also want...

Reviewed 24 August 2016

I booked two rooms in March of 2016 for my Wedding on August 13th- the rooms were for my Mother and her caregiver. Two hours before my wedding I received a phone call that the owner had no recollection of our booking, and called the cops on my Mom and her caregiver on my wedding day! thank God I had...

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Helpful?
Thank Kathleen C
Management response:

Kathleen, I would like to apologize to you for the unfortunate situation that occurred at The Kirby. Somehow, I had it noted on my records that your reservation had been canceled. I am truly sorry for the mix-up. I do want you to know that I called my neighbors at the Rosemont Inn, down the block from us and purchased...

Chicago
Reviewed 19 August 2016

We visit Douglas every year and last year when we came The Kirby was just opening so we did not get a chance to experience. This year it was open so we scheduled a wine tasting and it was so amazing....we canceled our dinner reservations elsewhere and decided to stay for dinner! Do you know when you go out to...

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Helpful?
Thank TMaiden
Management response:

Thank you for this astounding review TMaiden. Your words gave me the feeling that all the hard work and sweat that goes into this place is all worthwhile. Next year, when you come back to Douglas, we would love it if you would stay with us at The Kirby and feel the best of old world meets new. Please give...

chicago, IL
Reviewed 17 August 2016

Very cold reception upon check in, the room was adequate but for the price would have expected much more. The 1st floor is all restaurant, felt odd carrying our bags through tables of diners. The grounds seemed lovely but due to the weather we couldn't enjoy. Food was ok.

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Helpful?
Thank denipan
Management response:

Hi Deni , Thank you for your feedback on The Kirby. It is through constructive feedback, we learn where we could improve. The first floor is our restaurant and wine bar and I apologize if it seemed odd to check-in at the front desk and more so, if you felt the reception was cold. I will address that immediately. Check-in...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi

Additional Information about The Kirby

Address: 294 West Center, Saugatuck-Douglas, Douglas, MI 49406 (Formerly Kirby House)
Region: United States > Michigan > Allegan County > Douglas
Price Range: ₹ 13,895 - ₹ 33,102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Kirby 4*
Number of rooms: 10
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Questions & Answers

Questions? Get answers from The Kirby staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are quirky as the hotel used to be a hospital. Some of the bathrooms are very odd.”
 of 5 bubbles nieghborhoodmom, 29 Sep 2016 | Read review
“Make sure the room booked has its own integral bathroom”
 of 5 bubbles vanessao195, 5 Sep 2016 | Read review
“The deluxe suite has its own bathroom, for those of you that don't like to share a communal B&B bathroom.”
 of 5 bubbles blaketownsley, 25 Apr 2016 | Read review
“Ensuite rooms are great. A new two bedroom suite just opened on the third floor!”
 of 5 bubbles susanmik, 8 Nov 2015 | Read review
“Rooms run from $250 -$350 includes morning breakfast, etc.”
 of 5 bubbles guestwmichigan, 18 Aug 2015 | Read review
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