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The Westin Book Cadillac Detroit

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1,156 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Book Cadillac Detroit
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Showing 1,127: English reviews
Melbourne, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 April 2015 via mobile

After spending a week at the Trump Soho, NY, we weren't expecting much from the DE, but the Westin was a nice surprise. Gorgeous building, friendly staff and great location in downtown DE. Pros: huge, clean bathroom. Lovely products (soaps etc) supplied. Reasonably priced room service. Not so keen on the Starbucks branded coffee maker (prepackaged, individual serve filters) but... More 

Helpful?
1 Thank HUNTER313
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing your review with us and choosing our hotel for your visit to Detroit. We are pleased to offer our signature Heavenly Bath products and a true Westin experience from arrival to departure. I am glad you enjoyed your stay and hope you can join us again during your next visit. - Susan L., Executive Assistant More 

Detroit, Michigan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 April 2015

This is the perfect place to stay for a night downtown. The people at the front desk were very friendly and helpful. They were able to accommodate our request for a higher room with a city view. We stayed in a king room and the Westin bed was comfortable as always. The bathroom was clean and spacious, however nothing super... More 

Helpful?
Thank AndreaB718
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am so glad we were able to offer an upgrade and help make your visit with us more special and that our signature Heavenly Bed and proximity to local attractions helped make your stay memorable. Thank you for sharing your review. I hope you can join us again soon! - Susan L., Executive Assistant More 

Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 April 2015

The Westin Book Cadillac is the "Cadillac" of classic, traditional hotels. Yet, those words typically are code for small rooms or outdated...that is NOT the case. The rooms are large with updated and Westin-standard appointments. Great location and the staff is fantastic. My check-in was conducted by a true Detroit fan ensuring my first trip to this city was all... More 

Helpful?
Thank AtlBruin
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing such a kind review of your visit with us. We take great pride in providing a welcoming experience for our guests and I am glad our staff members were able to share this with you as ambassadors to our hotel and the city of Detroit. I do hope you can join us again! - Susan L.,... More 

Port Huron, Michigan
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 1 April 2015 via mobile

I love coming down to the D, sometimes for no reason other then for a short getaway. The Westin is a beautiful hotel. The lobby is pretty and the rooms are updated and the quality you would expect from a Westin. Plenty of bellhops upon arrival to make sure we got our car quickly! Location is attached to Michael Symons... More 

Helpful?
Thank Mia M
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for choosing us for your "staycations" in Detroit. We are happy to help make the most of our guests' time here in the city. We look forward to your next visit. - Susan L., Executive Assistant More 

Brookline, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 March 2015

I have been coming here for several years on business for several years....it has gradually eroded in in terms of service and amenities. One bar of soap...no shampoo.. no drinking glasses (plastic only) ....no minibar.... The last few times even breakfast has been a frustrating experience. Either terrible service(kept waiting for 30 minutes in a empty dinning room) or bad... More 

Helpful?
1 Thank suse304
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for choosing us while visiting Detroit. It seems like we have not met some of your expectations and I'd like to assure you that we take feedback like this seriously. I have shared your experiences with the appropriate managers and hope to correct them moving forward. If I can assist in your next stay please contact me at... More 

Lake Orion, Michigan
Level Contributor
181 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 March 2015

We celebrated our anniversary here. A bottle of bubblies was delivered to the room. Excellent service with the staff and a room with great night view of Motown. The ballrooms in this hotel are still maintained as they were in the early days. great place for parties and weddings.

Helpful?
Thank YumGuru
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for your visit and for taking the time to share your review. I am so glad that you were able to enjoy your anniversary celebration with us and that we were able to be a part of this special memory. I hope you join us the next time you are in town. - Susan L., Executive Assistant More 

Canton, Michigan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 March 2015

A girlfriend and I came to town for a concert on the 15th of February. When we arrived, we were treated very well. The woman at the desk gave us an exquisite room (I'm believing it was an upgrade) on the 22nd floor when we mentioned we had never stayed there before. She pulled out maps of the area, talked... More 

Helpful?
Thank Lili P
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing such a detailed and thoughtful review of your first stay with us. It seems like you were able to enjoy many of the amenities we have to offer, including our signature Heavenly Bed and In Room Dining service. I hope you and your husband enjoy your upcoming stay. - Susan L., Executive Assistant More 

Kolind, Denmark
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 26 March 2015

Stayed at the Book 3 nights early Mar 2015; used SPG points and cash. Not my first stay there, and in the past it's been a wonderful place to stay (if the valet is a bit costly). This time, yeah, they muffed it 3 times in the course of 1 hour at my arrival, and I am less than happy.... More 

Helpful?
Thank menmrsj
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am so sorry that you encountered these issues during your stay. As you noted, this is not typical for the guest experience you offer and I do hope you join us again when you are in Detroit next. If I can assist with arrangements for your next visit please contact me at the hotel directly. - Susan L., Executive... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 March 2015 via mobile

We came to Detroit for a race and stayed at the Westin Cadillac ... Upon check in we were not told that you needed to use the room key to operate the elevator we just stood there like idiots until ANOTHER guest told us. We then get to the room to learn that there was not an extra bed like... More 

Helpful?
Thank Lori R
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing. Although I am not certain of the specifics, I am sorry that we were not able to accommodate your request for a rollaway bed or double room and there was confusion with the elevators. We take great pride in the service we offer our guests, and it seems that we did not meet your expectations. I... More 

East Tawas, Michigan
Level Contributor
6 reviews
3 hotel reviews
Reviewed 17 March 2015 via mobile

Overall a wonderful girls getaway. Great food at Roast. Fabulous pool. Bottle of champagne waiting for birthday girl in the upgraded room. Only complaint: the phones. Phones busy for 15-30 minutes late Saturday morning. Had to call the hotel's outside line to reach Front Desk.

Helpful?
Thank UpNorthBay
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

I am so glad that we were able to help make your celebration weekend a festive one! Thank you for choosing our hotel for your celebration and sharing your review. We hope you can join us again. - Susan L., Executive Assistant More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
24Grille
24Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more   less 

Additional Information about The Westin Book Cadillac Detroit

Address: 1114 Washington Blvd., Detroit, MI 48226
Region: United States > Michigan > Detroit
Price Range: ₹ 11,182 - ₹ 23,728 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Book Cadillac Detroit 4*
Number of rooms: 455
Reservation Options:
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Also Known As:
The Westin Book Cadillac Detroit Hotel Detroit
Westin Detroit
Hotel Style:
#4 Luxury Hotel in Detroit
#4 Romantic Hotel in Detroit
#6 Business Hotel in Detroit
#8 Family Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Book Cadillac Detroit staff and other travellers.
17 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South and East exterior rooms are quiet, upper floors have city views. Interior rooms are also quiet, and I think they have good light.”
 of 5 bubbles CountyGent, 29 Nov 2016 | Read review
“We had room 1810 and it was awesome clean and comfortable, the view was ok.......”
 of 5 bubbles Kenzie1313, 27 Nov 2016 | Read review
“Odd numbered rooms have decent views, but the rooms ending in 02 are HUGE.”
 of 5 bubbles ern23, 10 Nov 2016 | Read review
“22 and 23 Floor has good view of Ambassador bridge”
  • Ambassador Bridge nigh time
  • Ambassador bridge day time
 of 5 bubbles canadian992, 9 Nov 2016 | Read review
“the higher the better”
 of 5 bubbles LeeA558, 2 Oct 2016 | Read review
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