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The Westin Book Cadillac Detroit

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The Westin Book Cadillac Detroit
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1,189 Reviews from our TripAdvisor Community

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Showing 1,159: English reviews
Pasadena, California
Reviewed 2 days ago NEW

We were here for a 4-day conference in February 2017. Overall, the stay was satisfactory, but hotel guest services could use an overhaul (or re-training). I would have given more stars if it weren’t for the staff working in adjoining locations. Room: Room with king bed was roomy and clean, but half of the room felt dark because of an...

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Helpful?
Thank ccdid10
Milford, Michigan
Reviewed 6 days ago NEWvia mobile

A lot of $ have been put into this Detroit landmark. We stayed one with dinner at Roast. Lots of nice touches for a Birthday like a bottle of champagne with fresh fruit and autographed bottles of water by the staff. Very quiet room.

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Helpful?
Thank deadlegsone
New York City, New York
Reviewed 1 week ago via mobile

The Westin is large but has the feel of a smaller place. The staff is friendly and the rooms well furnished. I have stayed in Detroit several times recently including at the large impersonal Marriott. This was by far my best experience. I was here for meetings and the conference facilities were comfortable, efficient, and spotless. It is also centrally...

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Thank 12345rover
Detroit, Michigan
Reviewed 2 weeks ago via mobile

We have stayed here multiple times and each time has always been a pleasure! This is a beautiful Westin hotel and the historic building is breathtaking. It is agreat 'staycation' or vacation location; it is close to the stadiums, casinos, and Campus Martius Park. The pool, whirlpool, and fitness center are clean and comfortable. Michael Symon's Roast restaurant is fabulous...

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Helpful?
Thank gopeterson
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

To hear we are the best means a lot. Thank you for recognizing the efforts our team puts in to provide memorable stays for our guests! I am glad you have been able to take advantage of so many of the amenities we offer, from our dining options to our fitness studio. Our amenities, location and service keep our guests...

Atlanta
Reviewed 3 weeks ago

We arrived at check-in and it was expedient. We were upgraded to a suite, due to our SPG status. The room was nice and we enjoyed having the extra sitting room to watch TV at the end of the day. The bathroom was large with a smallish shower and a small, standard sized tub, which meant the bathroom was full...

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Helpful?
Thank BranNewareAtl
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for sharing such valuable feedback with us. I am glad that your arrival experience and the room upgrade we were able to offer were of value to you, and that you found our location convenient for the activities you had planned outside of the hotel. I am sorry, however, to hear of the issues you faced in the...

San Francisco
Reviewed 3 weeks ago

I had a business trip to Detroit recently and enjoyed this historic it.hotel. The room was spacious and lovely and the conference set up was expert. The hotel staff were very nice though the restaurant food was not great and the front desk service was a bit uneven. But overall, I would recommend it.

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Helpful?
Thank Shellita
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for staying with us and for sharing your review. Although it seems like your stay wasn't totally seamless I am glad you enjoyed it and I am happy to share your feedback with key players to help address the concerns you did encounter. I do hope you stay with us the next time business or leisure brings you...

ontario
Reviewed 3 weeks ago

Second time staying here for the Detroit Auto Show. Checkin was fast and courteous, as was checkout. Room was clean and large (we purchased an upgrade). Valet parking was readily available and fast, both in and out. Close to downtown amenities and only a few blocks away from Cobo Hall. We left a clothing item behind accidentally. Once we contacted...

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Helpful?
Thank mkelch
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for returning for another stay during the NAIAS! We strive to provide exceptional service for our guests and to read your "perfect" rating means a lot to the effort our team puts in daily. I am glad you found your room comfortable, the location convenient and the service efficient. We look forward to your next stay with us....

Reviewed 4 weeks ago via mobile

Well located hotel in Detroit this building is beautiful and was recently renovated. Rooms are well appointed and the bed is comfortable. Restaurant and bar are trendy but managed to get seats last minute.

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Helpful?
Thank Alex L
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for staying with us and sharing your review. I am glad you enjoyed your stay and found your room comfortable. I hope you join us again! - Susan L., Executive Assistant

Vancouver, Canada
Reviewed 4 weeks ago via mobile

As a frequent traveller travelling over 150 nights a year, I can attest to the quality and commitment staff put into ensuring your stay is nothing short of the best it can be. The Westin Book Cadillac is no exception and in fact raises the bar when it comes to quality of staff, amazing rooms, supreme comfort and the latest...

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Thank Paul B
Bloomfield Hills, Michigan
Reviewed 4 weeks ago via mobile

We went to the hotel after the wedding, the wedding party was staying there, and they were supposed to have an area open. They did not do as they promised and what was paid for!! This hotel was a major disappointment!!

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Helpful?
Thank Sheaston5
Westin_Book_Cadillac, Executive Assistant at The Westin Book Cadillac Detroit, responded to this review

Thank you for writing. We strive to provide memorable experiences for our guests, especially when celebrating special occasions such as a wedding. I am sorry that the accommodations you requested were not met for your group. This error was not intentional or typical of the service we provide. We have addressed the communication issue with the appropriate team members to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
24Grille
24Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Book Cadillac returns legendary style and glamour to Detroit hotels. The historic Book Cadillac Detroit Hotel has been restored to its original splendor to reclaim its position as Detroit's premier hotel and social gathering destination. The luxury hotel also features more than 60 residences on the upper floors and some of the Midwest's most dramatic public event spaces. You would have to see the property to truly understand its significance. Now included in the National Register of Historic Places, the Italian Renaissance-style hotel, built by Detroit's famous Book brothers, was the tallest building in Detroit and the tallest hotel in the world at its completion in 1924. ... more   less 

Additional Information about The Westin Book Cadillac Detroit

Address: 1114 Washington Blvd., Detroit, MI 48226
Region: United States > Michigan > Detroit
Price Range: ₹ 12,232 - ₹ 22,784 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Book Cadillac Detroit 4*
Number of rooms: 455
Reservation Options:
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Also Known As:
The Westin Book Cadillac Detroit Hotel Detroit
Westin Detroit
Hotel Style:
#4 Romantic Hotel in Detroit
#4 Luxury Hotel in Detroit
#6 Business Hotel in Detroit
#8 Family Hotel in Detroit
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Book Cadillac Detroit staff and other travellers.
17 questions
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Questions? Get answers from The Westin Book Cadillac Detroit staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
 of 5 bubbles 356C, 14 Jan 2017 | Read review
“Some rooms are considerably smaller than others.”
 of 5 bubbles Karacpage, 5 Jan 2017 | Read review
“Rooms closer to the elevator are in the middle of the hotel and appear to have better views.”
 of 5 bubbles hj2014, 4 Jan 2017 | Read review
“rooms are noisy- pipes and doors”
 of 5 bubbles businessmom1, 2 Jan 2017 | Read review
“Higher rooms have best views of the city”
 of 5 bubbles Foodiemom1, 29 Dec 2016 | Read review
5 of 5