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Crown Metropol Perth

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1,423 Reviews from our TripAdvisor Community

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There are newer reviews for Crown Metropol Perth
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Showing 1,403: English reviews
Perth, Australia
Reviewed 1 week ago via mobile

For a traveller that frequently travels and stays in hotels very often and works in the travel industry ... my stay at the crown Metropol was a huge let down. The perks - rooms are beautiful and that's as good as it gets. Upon check in at the hotel we were greeted by an unfriendly staff member who honestly looked...

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Helpful?
2Thank Chey_ngamokistevens
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear Chey_ngamokistevens, Thank you for taking the time to share your review on Tripadvisor. Needless to say, I was extremely concerned to learn of the issues you encountered during your stay. I would like to extend my sincere apologies that you did not experience the high level of service that we are usually praised f​or. We would appreciate the opportunity...

Perth, Australia
Reviewed 2 weeks ago

Review collected in partnership with Amoma.com
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1Thank disappointed374
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Reviewed 2 weeks ago via mobile

Been at this hotel for a couple of nights, absolutely fantastic. Everyone is very helpful and friendly. Everything you need close by. Very clean, highly recommended.My daughter is disabled and in a wheelchair and everybody has been very helpful and accommodating .

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Helpful?
Thank Ksa1010
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear Ksa1010, Thank you for your review. I was pleased to hear that you had a "perfect" stay with us and enjoyed your overall experience. I was especially proud to learn that my team provided you with outstanding service, a goal we strive to achieve for all of our guests. We hope to welcome you back again to Crown Metropol...

Reviewed 2 weeks ago via mobile

Perhaps a very short one night stay is insufficient, but here goes. The Crown Metropol is a fairly standard large-scale luxury hotel. My check-in, admittedly late at night was friendly enough but slow as the trainee worked her way through the system. Annoyingly I was asked for my mobile number and when I questioned why, was told it was to...

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Helpful?
Thank Chris M
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear Chris M, Thank you for your review. While it was pleasing to read that you enjoyed our "well-appointed rooms" and pool area, I was disappointed that aspects of your stay did not meet your expectations. We aim to provide an efficient and personalised arrival experience, and I am sorry to learn of the delay this visit. Rest assured, your...

United Kingdom
Reviewed 2 weeks ago via mobile

Wife and stayed here recently after arriving in the early hours on a flight from Singapore . The check in was efficient and friendly bearing in mind the time it was . We also were given an upgrade to a suite that could have accommodated at least another half dozen people , anyway it was a nice gesture and appreciated...

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Helpful?
Thank BInck113
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear BInck113, Thank you so much for sharing your feedback following your stay at Crown Metropol Perth. I am delighted to see that you enjoyed your upgrade to our Loft Suite which is indeed extremely spacious with superb views. It was also pleasing to hear that our staff were "friendly and attentive". Your kind words will be shared with the...

Reviewed 2 weeks ago via mobile

Went to the Metropol with 3 other couples. Hired the private pool with the cabanas. Was so nice. Own butler(josh) who was wonderful, fast and very helpful. We stayed there all day. The rooms were again clean and classy as usual. Even won at the casino so paid for our day/night. Justin Bieber was right next door. Highly recommended. Well...

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Helpful?
Thank NLO1973
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear NLO1973, Thank you for choosing Crown Metropol Perth and for your excellent review. I was pleased to learn that you enjoyed your stay with us, particularly our private poolside cabanas. Your comments regarding Josh and the team are very much appreciated, and I will ensure your review is shared with my colleagues. We hope to welcome you back again...

Reviewed 2 weeks ago via mobile

It started with a rather crass attempt to up-sell at checkin. How to make you look cheap in front of a parter by not taking up the offer....nice one Crown. And who still charges a surcharge for using visa / MasterCard ? They do.. We then ascended the lift to a nice room over looking the river. Well equipped at...

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1Thank Nickbruining
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear Nickbruining, Thank you for taking the time to share your feedback from your recent stay. I was naturally concerned to learn of your experience with us which is certainly not representative of our usual high standards. I would certainly appreciate the opportunity to discuss your stay personally and can be reached on +61 8 9362 7684. I look forward...

Perth, Australia
Reviewed 2 weeks ago via mobile

Nice hotel - comfortable and clean. Pretty expensive for what it is - service is slow, (especially around the pool). pool is a bit dated. Overall not too bad. One of the best in perth all things considered.

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Helpful?
Thank SteakandMilk
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear SteakandMilk, Thank you for your review. I was pleased to hear that you enjoyed your overall stay. I was disappointed to learn of your experience poolside as we aim to provide our guests with an exceptional level of service. Rest assured, your comments will be shared with our management team for review. We hope to welcome you back again...

Melbourne, Australia
Reviewed 2 weeks ago

Spent 4 nights here for work, I was expecting alot from the place and it didnt not deliver on all the important tick boxes. Having my bills picked up by the company I was surprised to have to still leave a 100 a night bond. So after the company has paid in full for the room they still wanted further...

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Helpful?
Thank CraigHCM
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear CraigHCM, Thank you for choosing Crown Metropol Perth and for sharing your review. I was disappointed to learn of the various issues you experienced during your recent stay and would like to extend my sincere apologies. We would appreciate the opportunity to investigate further, and if you are amenable, our Duty Manager team can be contacted directly on +61...

Reviewed 3 weeks ago

I resisted posting this for a couple of days hoping that Crown would respond to the 2 emails I sent them, but I have not heard from them or not acknowledged my correspondence. I have stayed here many times in the last 20 years and this time was really disappointing. In my opinion the most important thing in a hotel...

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Helpful?
Thank Trevor M
CrownHotelsGM, General Manager at Crown Metropol Perth, responded to this review

Dear Trevor M, We appreciate you taking the time to share your feedback from your recent stay with us. I believe that one of our Duty Managers has contacted you directly to discuss your experience further. I would like to extend my sincere apologies for what was clearly a disappointing stay, and please rest assured your feedback has been escalated...

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Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Spa
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area, children’s zone and glamorous ISIKA Perth. ... more   less 

Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia
Region: Australia > Western Australia > Greater Perth > Perth > Burswood
Price Range: ₹ 11,854 - ₹ 21,247 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
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Also Known As:
Intercontinental Burswood Hotel Perth
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Questions & Answers

Here's what travellers have asked, with answers from Crown Metropol Perth staff and other travellers.
19 questions
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See all questions (19)

Questions? Get answers from Crown Metropol Perth staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“city view/pool view”
 of 5 bubbles 787jaredm, 17 Mar 2017 | Read review
“We had a corner suite which was large and sunny and quiet as was the whole floor”
 of 5 bubbles Terchris, 27 Feb 2017 | Read review
“Higher floors are quieter.”
 of 5 bubbles Lozzzzzza, 25 Feb 2017 | Read review
“Rooms ending with x28 are located at the end of the corridor and have great views.”
  • Swan River
  • Lots of channels
  • Perth across the Swan River
  • Comfortable bed
  • Bathtub with separate shower
 of 5 bubbles Kebuh, 25 Feb 2017 | Read review
“Choose rooms towards the pool”
 of 5 bubbles 50rakesha, 15 Feb 2017 | Read review
5 of 5