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The Townsend Hotel

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583 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Reviewed 2 weeks ago via mobile

We spent 2 nights in a luxury suite via a groupon deal. We had our dog (an 80lb yellow lab) and I knew the Townsend was pet friendly, so fingers crossed, all would go well, and it did! Staff couldn't have been nicer to us and our dog! There's also a great little park right outside the hotel to walk...

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Helpful?
Thank Russell P
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear Russell P, Thank you for choosing to stay with The Townsend Hotel on your recent visit to the Detroit/Metro area. Regarding your specific "areas of improvement", we choose not to have coffee makers in the room as our coffee is much better made fresh daily and is available each morning in our lobby for your enjoyment. As a result...

Freeland, United States
Reviewed 2 weeks ago

The Townsend is our favorite place to go for an "urban" getaway to Detroit. The beds are amazing, the rooms are very comfortable. The staff is top-notch. The Rugby Brill is excellent for both dinner and breakfast, although a little on the expensive side.

Review collected in partnership with this hotel
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Helpful?
Thank Lisa H
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear Lisa H, Thank you for choosing to stay with us for your "staycations" in the Detroit Metro area. We appreciate your kind comments on our facilities and our service staff, especially the Rugby Grille Restaurant. We look forward to welcoming you back soon! Sincerely, Steven Kalczynski Managing Director The Townsend Hotel

Detroit, Michigan
Reviewed 2 weeks ago

I arrived late that night and notice that I had left my wallet at home but after a few moments the receptionist came up with a solution for me to pay cash as a deposit on the room that I charged to my card. I later found out that this was against Hotel policy so I appreciated that

Review collected in partnership with this hotel
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Helpful?
Thank Sedrick101
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear Sedrick101, Thank you for choosing to stay at The Townsend Hotel on your recent visit to the Detroit Metro area. We appreciate your kind comments on reception staff who were able to assist with resolving your problem. We look forward to welcoming you back soon! Sincerely, Steven Kalczynski Managing Director The Townsend Hotel

Adrian
Reviewed 2 weeks ago

Good room comfort, average dinning experience in the Rugby Grill. Lobby and room were clean and dated and the hotel service excellent. The Rugby Grill service and quality were average given it's reputation.

Review collected in partnership with this hotel
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Helpful?
Thank H8842CCbrianb
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear H8842CCbrianb, Thank you for staying at The Townsend Hotel on your recent visit to the Detroit Metro area. We appreciate so much your kind comments regarding our facility and service. I was sorry to read that you did not enjoy your experience in Rugby Grille Restaurant. It is certainly not indicative of the service we are known for and...

Windsor, Canada
Reviewed 2 weeks ago

I would highly recommend this hotel . We make a point to book this hotel when we want a weekend away . Luxury Suite is the best . Boutique hotel is the best , food is excellent , service has always been exceptional each time we go. We will continue to stay at the Townsend . We feel at home...

Review collected in partnership with this hotel
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Helpful?
Thank Elizabeth N
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear Elizabeth N, Thank you for returning to The Townsend Hotel on your recent visit on your weekend away. We appreciate your loyalty and your kind comments on our service and facilities and look forward to welcoming you back in the near future. Sincerely, Steven Kalczynski Managing Director The Townsend Hotel

West Bloomfield, Michigan
Reviewed 3 weeks ago

The hotel is perfect except for one thing... as I soaked myself in the tub, my sight was this black moldy mildew under the shower/tub door. It looks disgusting enough to make me get out of the tub. I stayed I expect and axceptional clean room.

Review collected in partnership with this hotel
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Helpful?
Thank maricel_uofmnurse
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear Maricel_uofmnurse, Thank you for staying at The Townsend Hotel on your recent visit to the Detroit Metro area. Thank you for your kind comments regarding our facility and service and we do apologize for the incident with your tub. It is certainly not an indicator of the service we are known for and try to maintain. If you would...

Coral Springs, Florida
Reviewed 3 weeks ago

Where do I start? The phenomenal and courteous staff? Or the rich but understated decor. No matter, it's all good at the Townsend. The staff goes above and beyond to ensure their guests enjoy a first rate experience. Especially the women at the front desk. The rooms are spacious with high quality linens on the beds. The mattress was a...

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Helpful?
Thank RobertStewartJA
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear RobertStewartJA, Thank you for staying at The Townsend Hotel on your recent trip to the Detroit Metro area. We appreciate so much your kind words on our service and our facilities! Thank you again and we look forward to your return visit in the New Year. Sincerely, Steven Kalczynski Managing Director The Townsend Hotel

Alexandria, Virginia
Reviewed 3 weeks ago

My family and extended family select the Townsend for all visits to Michigan. This hotel is undoubtedly the best in the area and certainly one of the best in the country. We look forward to staying at this gorgeous hotel always.

Review collected in partnership with this hotel
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Helpful?
Thank dianemK3725PU
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear dianeMK3725PU, Thank you for staying at The Townsend Hotel on your recent trip to the Detroit Metro area. We appreciate so much your kind words on our service and our facilities! Thank you again and we look forward to your return visit in the New Year. Sincerely, Steven Kalczynski Managing Director The Townsend Hotel

Birmingham, Michigan
Reviewed 3 weeks ago

Everything was great-the lobby was beautiful-the staff was amazing. Rooms are a little worn down and the bed was uncomfortable and sank in the middle. Breakfast was wonderful and the bell man was the best-he walked our dog whenever we asked and was so accommodating and kind!

Review collected in partnership with this hotel
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Helpful?
Thank toddsarahw
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear toddsarahw, Thank you for staying at The Townsend Hotel on your recent trip to the Birmingham/Detroit Metro area. We appreciate your kind words on our facility and especially our services! We look forward to the opportunity of having you return again in the near future! Sincerely, Steven Kalczynski Managing Director The Townsend Hotel

Brighton
Reviewed 3 weeks ago

Excellent Hotel. Staff were wonderful. Phenomenal Service. Great location in downtown Birmingham, Mi. The entire experience of staying at the Townsend was exceptional, from the pre-stay e-mail to the Valet packing our Jeep when we left the Hotel was first class. Highly recommend this Hotel.

Review collected in partnership with this hotel
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Thank H206RPcharlesh
Steven K, Managing Director at The Townsend Hotel, responded to this review

Dear H206RPcharlesh, Thank you for staying at The Townsend Hotel on your recent trip to the Birmingham/Detroit Metro area. We appreciate your kind words on our facility and especially our services! We look forward to the opportunity of having you return again in the near future! Sincerely, Steven Kalczynski Managing Director The Townsend Hotel

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Townsend Hotel is a gem of European elegance, tucked away amidst the pleasing parks, sophisticated designer shops and nationally acclaimed art galleries of Birmingham.Exquisitely appointed Guest Rooms & Suites welcome you with fine furnishings, luxurious beds & linens, marble bathrooms, & the calm & privacy of a quiet suburban location. Our staff welcomes you with exceptional courtesy, a desire to serve, & genuine hospitality. ... more   less 

Additional Information about The Townsend Hotel

Address: 100 Townsend St., Birmingham, MI 48009
Region: United States > Michigan > Birmingham
Price Range: ₹ 22,930 - ₹ 31,871 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Townsend Hotel 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
Townsend Hotel Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from The Townsend Hotel staff and other travellers.
2 questions
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Phoenix, AZ
Macon, United States
over a year ago

See all questions (2)

Questions? Get answers from The Townsend Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms have balconies. Try to get a room over looking the park. My room had a view of the winter market and Christmas lighting.”
 of 5 bubbles MalibuJune59, 7 Dec 2016 | Read review
“Pick a room on the third floor is you like to exercise - the gym is here”
 of 5 bubbles jbarker72, 26 Oct 2016 | Read review
“room 419 was a suite and i didnt hear any noise.....slept like a baby!”
 of 5 bubbles eoc109, 6 Sep 2016 | Read review
“All rooms are great”
 of 5 bubbles 809ellaw, 29 Aug 2016 | Read review
“Door closing noise will mar any visit.”
 of 5 bubbles rvallen2016, 28 Aug 2016 | Read review
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