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Holiday Inn Express Birch Run (Frankenmuth Area)

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Holiday Inn Express Birch Run (Frankenmuth Area)
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243 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Birch Run (Frankenmuth Area)
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Showing 243: English reviews
Defiance, Ohio
Reviewed 21 January 2014

I arrived and was greeted very promptly. The front desk agent was friendly and helpful. I was a little surprised when she asked if I wanted points or the snack bag. I wasn't quite sure what she meant at first. Then she explained it as "Starting the first of this year you can choose either your points or the snack...

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Helpful?
Thank lostinspace4good
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear lostinspace4good, Thank you for your most recent stay with us. I apologize for the confusion regarding the new IHG member welcome amenity gift. I will definitely speak to the guest service agents and make sure they are clarifying the welcome points are in addition to the points a member will receive for their stay (essentially it is bonus points)....

Auburn Hills, Michigan
Reviewed 17 January 2014

Hotel could use some remodelling.Room was clean,but it needs a new carpet.There are the areas in a room where carpet is torn apart.Room had a hint of musty smell.Not too much though.The pool was heated.There is a sign on the wall indicating that hot tub is 103 degrees.It was misleading.It was warm.I would estimate it at 100,maybe 101.Jets were working...

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Helpful?
Thank Kay J
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear CG365, Im sorry to hear that your stay with us was less than superb. We appreciate the constructive feedback and we can assure you that these issues do not arise frequently. There is no excuse for less than excellent service and quality as we strive to be the best. I apologize for the inconvenience of the "hot items being...

Yorkshire UK
Reviewed 17 January 2014

Stayed here for one night on route to DTW airport. Ideal place to stay. Lots off restaurants around here and the outlet mall across the street. Whats not to like. The Breakfast is one of the best i have in a USA HIEX and the rooms are standard HIEX.

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Helpful?
Thank David K
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear David K, Thank you for your recent stay with us at the Holiday Inn Express in Birch Run, MI. I'm very pleased to hear that you had an ideal stay. Thank you for such positive feedback and we hope to see you again when you are back in the United States. Kind Regards, Stephanie - Assistant General Manager

Waterloo, Canada
Reviewed 9 January 2014

My wife and I stayed at this hotel and got the upgraded Jacuzzi Room. I highly recommend spending the extra money to get the upgrade! The room was clean, quiet and modern. Breakfast was great…. just your typical continental breakfast. Staff was friendly and helpful. The location is the best thing about the hotel. Close to shopping, a decent restaurant...

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Helpful?
Thank TheProbst
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear Probst, Thank you for most recent stay with us and taking the time to offer feedback. We are happy to hear that you enjoyed your stay in our Jacuzzi suite and that it was worth the price paid. We hope to see you again when you are in the area. Kind Regards, Stephanie

Springfield, Ohio
Reviewed 27 November 2013

Check-in was a breeze and friendly. Ask for coupons, for outlet and christmas stores shopping. Good breakfast, but they had a hard time keeping eggs warm. The biggest drawback for us and the couple traveling with us was the very, very cold bathroom floor. The bathroom doors have a spring hinge that swings door shut. Hence, in cold weather there...

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Helpful?
Thank magisjim
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear magisjim, Thank you for choosing out hotel to stay at during your trip to Birch Run. We deeply apologize for the shortcomings you may have endured during your stay. During busy weekends in Birch Run there are times where we have a difficult time keeping up with the supply and demand of our hot breakfast items. All excuses aside,...

Kitchener, Canada
Reviewed 21 November 2013

A friend and I booked a couple of nights at Holiday Inn Express in Birch Run while we were on a weekend girls shopping getaway and we were very pleased with our accommodations there. Check in was friendly and efficient (which was much appreciated after the 5 hour drive!) and the room was clean and comfortable. We were located on...

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Helpful?
Thank Limonadita
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear Limonadita, Thank you so much for your stay with us and such positive feedback. We appreciate your patronage and hope to see you again in the future. We are even more happy to hear you were pleased with the cleanliness, comfort-ability, and closeness to local attractions. Kind Regards, Stephanie

Decatur, Indiana, United States
Reviewed 27 October 2013

Very nice hotel. Very clean and fantastic hot breakfast buffet. No complaints other that the swimming pool water was warm like bath water. If i wanted to be hot in the pool I would use the hot tub......Other than That A+.....

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Helpful?
Thank Steven D
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Thank you for your most recent stay with us. Im glad you enjoyed your stay, even though the pool water was too warm. I understand how a warm pool can be an irritant because one would think that a cool dip in the pool makes the hot tub sound so much better and relaxing afterwards. Im glad to hear that...

London, Canada
Reviewed 26 October 2013

The kind of breakfast offered at many American hotels is pretty standard now, but really quite adequate. Bagels, cheese, fruit, yoghurt (far too sweet), pastries (far too sweet), toast, juice, coffee, scary-looking eggs and sausage. But it's included, and really fairly decent. Friendly staff, nice pool, and a very hard bed with bad pillows. Otherwise, pretty fair, and only about...

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Helpful?
Thank Rick K
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear RickKitto, First let me thank you for your most recent stay with us and for taking the time to review your stay. I apologize for the bed not being as comfortable as preferred, We continually change and flip mattresses so that the life and padding lasts longer, but again I apologize that it was not comfortable for your stay....

Reviewed 15 October 2013 via mobile

Stayed here 2 nights very nice and clean , pool was nice heated, whirlpool in room was really nice. Enjoyed going to Frankenmuth. Breakfast was excellent had a big variety. Beds were very comfortable very clean, hotel was really quiet. If I ever come back to this area I will definitely look at staying here again.

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Helpful?
Thank harleyhoss
ExpressBirchRun, General Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Thank you for your most recent stay with us. As feedback is critical to continual improvement of our daily operations, we are ecstatic to hear that your stay with us was very nice. We hope to see you again in the future and thank you again for such positive feedback. Thank you, Stephanie, Assistant General Manager

Michigan
Reviewed 28 September 2013

The hotel is very convenient to I-75 and 10-15 mins to Frankenmuth. We stayed one night and got a $142 AAA rate for a king jacuzzi room which also had a refrig. and microwave.. The girls were very friendly and welcoming at check-in and the room was clean and tidy. The hotel appears to be newer and is well maintained....

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Helpful?
2Thank tstacy218
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review

Dear tstacy218, Thank you for your recent stay with us. We appreciate the feedback as this helps us continue to grow and improve. We are pleased to hear that your overall experience was great and are sorry to hear about the noise complaint. Our hotel staff will try to alleviate these types of situations by monitoring the hallways and addressing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
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Additional Information about Holiday Inn Express Birch Run (Frankenmuth Area)

Address: 12150 Dixie Hwy, Birch Run, MI 48415-9309
Region: United States > Michigan > Birch Run
Price Range: ₹ 6,471 - ₹ 14,508 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Birch Run (Frankenmuth Area) 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Birch Run (Frankenmuth Area) Hotel Birch Run
Holiday Inn Birch Run
Birch Run Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Birch Run (Frankenmuth Area) staff and other travellers.
4 questions
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Clinton Township, Michigan
over a year ago
Saint Joseph, Michigan
3 months ago
Clinton Township, Michigan
over a year ago
Detroit, Michigan, United States
over a year ago

See all questions (4)

Questions? Get answers from Holiday Inn Express Birch Run (Frankenmuth Area) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor room”
 of 5 bubbles sgrapner, 6 Sep 2016 | Read review
“Rooms in the back of the hotel are quieter.”
 of 5 bubbles 772allenb, 7 Aug 2016 | Read review
“Ask for a room away from the Elevator and Pool area.”
 of 5 bubbles xtrimex, 18 Jun 2016 | Read review
“Our room was on the second floor. Nice and quiet.”
 of 5 bubbles efhowcroft, 15 Dec 2015 | Read review
“All rooms are comfortable with the required amenities.”
 of 5 bubbles lbauldry, 11 Dec 2015 | Read review
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