We took a quick get away to visit Birch Run and Frankenmuth. Thought this was a great price point and had a pool. Let me first start with the chlorine levels. I realize chlorine needs to be high to combat the kids peeing but my gosh, the minute you walk in your eyes burn, throat burns without even stepping foot in the pool. Every window is broken and a couple that were able to be opened for some proper ventilation is being held open by pieces of wood and a broken pvc pipe. I’ve always trusted the Radisson Brand but to be honest, I don’t think I will ever stay at a Radisson again. Very disappointing!
The customer service here was immaculate. Everyone was well mannered and extremely helpful with any questions we had. The pool area was also really clean! The room was very clean and tidy and had all the amenities we needed
I was taking a weekend getaway to Frankenmuth and I know that Birch Run has some fine hotels right near Frankenmuth at usually a better price. I generally have had many wonderful experiences with Country Inn and Suites but this stay was incredibly disappointing. The first thing you notice is that the hotel smells strongly of chlorine. I can certainly live with that but if you are sensitive to smells this is pretty strong. The next thing is that the wifi is beyond horrible. I had 3 different devices with me and all of them struggled to log into the wifi, to stay on the wifi and when it was on, the speed made me long for the old dial up days. If you want a hot shower don't come to this hotel. Seemed to me that the shower almost had a device on it to prevent it from going to hot. The bathroom sink had plenty of hot water but the shower wouldn't let you turn the heat up very far. The second day the beds were also not made up properly but that I could have lived with. Finally and this is the thing that probably could have been the most easily taken care of but was the thing that grossed me out the most was when on the last day that I needed some ice, I opened the ice bucket only to find this disgusting mix of something leafy and mold. I told management and they apologized. Seriously a little more investigation would have been nice and there is no way they can't be aware of that wifi.…
The hotel needs a do over. Everything felt unclean and messy. Carpets need to be replaced, room was not clean.. There were crumbs and dust in all the corners. The staff needs better training. Someone vomited in the pool, manager had no idea what to do. There were guests in the pool the next morning! We were very disappointed..
Dirty and in disrepair. Multiple issues with the cleanliness of the rooms. I feel the challenge of this property has to do with no accountable staff, little management oversight, and the fall out economically from the pandemic on retail and hospitality.
Between the loud guests, and random fire alarms, you might not get any rest. The television was slow to move and many channels were unavailable. I was also charged ~$20 more than other people that had called in.
Staff is very friendly and the beds are so comfy, me and my husband stayed for a get away and was very satisfied with our stay. housekeepers pleasant. clean and just a very cozy place. I will be staying here again not to mention the great surroundings of the hotel as well!!
From the time we checked in until we left everyone was so nice and helpful , made us feel so welcome, helped us to have a Wonderful Christmas and be able to have our grandchildren with us ❤️The kids really enjoyed the pool ❤️
Run down rooms. Door didn’t close to room properly. Bathroom tiles broken. Breakfast not very good. Could have gotten cheaper room at another hotel for less with better accommodations. Definitely would not recommend this hotel.
Went to stay the weekend with my girlfriend and we had an excellent time. The desk was very helpful and they house keepers did a terrific job. Our room was very clean and we had an excellent time. The pool being open was excellent along side their hot breakfast. Would come stay again when we are back this way.
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