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Quality Inn & Suites Worcester

191 reviews
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Traveller (16)
Room & Suite (18)
Dining (4)
Overview
  • Excellent35%
  • Very good25%
  • Average16%
  • Poor8%
  • Terrible16%
Travellers talk about
“dead end street”(4 reviews)
“donuts”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)Write a Review
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Show reviews that mention
All reviewsdead end streetdonutshard boiled eggssuburban extended staythe bed was extremely comfortablewaffle makerthe check in processbooked this hotelwould stay againdesk staffnew englandexcellent staysonnymicrowavedadgpsmassachusetts
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1 - 5 of 189 reviews
Reviewed 6 December 2017

I usually have positive experiences at hotels, but here I had a terrible stay. I had to change rooms at 2 AM because of loud guests next door that could have been suspicious activity, my second room had its balcony door wide open, and both...More

Thank Sue X
Response from Richard W, Manager at Quality Inn & Suites WorcesterResponded 8 December 2017

Greetings Sam: Thank you for your review of your property. I have gone ahead and shared your comments with our front office supervisor and we will follow up to make sure this does not happen again. We hope to see you again the next time...More

Reviewed 17 October 2017

Despite a comfortable bed, good shower head, and reasonable scrambled eggs and link sausages for breakfast (compared to other Quality Inns and even Comfort Inns), this motel needs cleaning, maintenance, rehabilitation, and better customer relations. The check-in process is time-consuming without reason (especially when booked...More

Thank CraigCHS63
Response from Rick K, General Manager at Quality Inn & Suites WorcesterResponded 20 October 2017

Greetings Craig, On behalf of the entire team, I would like to apologize for failing to exceed your expectations. I will be sharing your feedback with our Management team to ensure the necessary improvements are made. I hope that you will give us another opportunity...More

Reviewed 11 October 2017

This hotel needs a rehab, or at least a deep cleaning, new carpeting, and updated furniture. Some of the outside access doors had broken locks, so no key card was required to get into the building. (We pointed this out to the staff... hopefully they've...More

Thank Karen M
Response from Rick K, General Manager at Quality Inn & Suites WorcesterResponded 20 October 2017

Greetings Karen, On behalf of the entire team, I would like to apologize for failing to exceed your expectations. I will be sharing your feedback with our Management team to ensure the necessary improvements are made. I hope that you will give us another opportunity...More

Reviewed 4 October 2017 via mobile

I would stay else where if you are visiting Worcester. This hotel was dirty and run down. There are shady looking folks wondering the parking lot on Friday and Saturday nights. Dirty mirror, stained bed sheets, bathroom gross. The parking lot is connected to a...More

Thank Andrew B
Response from Rick K, General Manager at Quality Inn & Suites WorcesterResponded 6 October 2017

Dear Andrew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we...More

Reviewed 26 September 2017 via mobile

Horrible idea to stay in such hotel It's unclean , Bed is dirty and I think had bed bugs I won't recommend this hotel to any one No quality at all You feel like in hostel with very bad house keeping quality Staff was niceMore

Thank Panda84s
Response from Rick K, General Manager at Quality Inn & Suites WorcesterResponded 27 September 2017

Greetings Guest, On behalf of the entire team, I would like to apologize for failing to exceed your expectations. I will be sharing your feedback with our Management team to ensure the necessary improvements are made. I hope that you will give us another opportunity...More

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About
Amenities
Top amenities
Free Parking
Pool
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Breakfast Available
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Things to do
Pool
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 83 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 83 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (16)
Room & Suite (18)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
MemersMa
3 May 2016|
AnswerShow all 2 answers
Response from Dino T | Reviewed this property |
You are very close to the Lincoln Plaza on Lincoln Street and could practically walk it. The street the hotel is on joins Lincoln Street. The mall has a Japanesse , Mexican, and Italian restaurant in it along with Target... More
1
Vote
LindsayMcInnis
21 March 2016|
AnswerShow all 2 answers
Response from SusanElizabeth33 | Reviewed this property |
I was allowed to bring my cat with me
0
Votes
b c
26 October 2015|
AnswerShow all 2 answers
Response from Richard W | Property representative |
No we are 100% smoke free. A fine will be applied if the guest smokes in the room. Thank you
0
Votes
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Room Tips
"Choose a room away from the stairwells; the stairway doors slam very loudly. There are no elevators."
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"Make sure to pick a non-smoking room."
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"No advice."
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"Not sure how to select a good room at this site."
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