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BEST WESTERN PLUS New Englander

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470 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS New Englander
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Showing 420: English reviews
Franklin, United States
Reviewed 29 June 2015

Enjoyed the stay, beds very comfortable and great staff service. Rooms clean and internet was very decent. Hot breakfast provided various options and kids enjoyed. Will definitely stay again without hesitation.

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Helpful?
Thank Elvin V
Michael W, Manager at BEST WESTERN PLUS New Englander, responded to this review

Thanks you for taking the time to fill out a survey. We are happy to hear your family enjoyed our hotel. We look forward to your return.

Northwood, New Hampshire
Reviewed 29 June 2015

We stayed at this place because we were driving down from NH to attend a family reunion. Our usual go-to hotels in the area were already sold out so our options were limited. It was, after all, for a Saturday night and our decision to drive down the night before was last minute. Unfamiliar with this chain but with glowing...

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Helpful?
2Thank ptmd2007
Michael W, Manager at BEST WESTERN PLUS New Englander, responded to this review

Thank yo for your feedback. We do have opportunities to grow with guest comments we get specific areas to work on. Thank you for taking the time to give us feedback.

Reviewed 24 June 2015

Our 3rd trip to this hotel. Clean, accommodating and Waxy makes the best nachos. We have used the pool in the past but ran out of time this trip. Front staff are very helpful with area information. Next time we are in the area, we will certainly stay here. Great breakfast as well.

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Helpful?
Thank 689dawnc
Michael W, General Manager at BEST WESTERN PLUS New Englander, responded to this review

Thank you I am happy you were able to use all the amenities of the hotel. Thank you as well for your loyalty.

Houston, Texas
Reviewed 20 June 2015

Great place and price to stay to explore Boston. Location is amazing because its only 9 miles from Boston. Management is friendly and considerate.upon my four night stay I really enjoyed the friendly & attentive staff. The rooms were clean and the bed was comfortable. Very nice breakfast. They have area transportation. Didn't have one negative thing to say.

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Helpful?
Thank mcalip1
Michael W, Manager at BEST WESTERN PLUS New Englander, responded to this review

Thank you for taking time out of your day to write a review for us. We love to hear about your stay.

Reviewed 19 June 2015

Excellent location, extremely gracious and efficient staff, lovely swimming pool, lovely decor on the exterior and interior. I would definitely recommend it and stay here again! The staff was also extremely helpful identifying locations and hours of key sights and providing transportation and lodging information for nearby towns.

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Helpful?
Thank Nancy W
Michael W, Manager at BEST WESTERN PLUS New Englander, responded to this review

Thank you for the lovely comments. We appreciate hearing from our guest.

WOBURN, United States
Reviewed 17 June 2015

Door locks unreliable, had to get keys reset several times, the locks need to be updated. We had no answer at front desk many times. There was only one person managing breakfast, they needed help to get everything running smoothly. It was noisy at night with kids staying by the busload. The pool was not heated, only one elevator was...

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Helpful?
Thank Wanda M
Michael W, General Manager at BEST WESTERN PLUS New Englander, responded to this review

I apologize we did not meet your expectations. We are working hard to find the right people with the right attitude to staff our hotel. I do take guest comments serious and will work on the opportunities you mentioned.

Tralee
Reviewed 9 June 2015

We stayed in this hotel as a base for exploring Boston. We commuted via the T train. Excellent hotel for this purpose. Staff courteous and knowledgeable. Good breakfast choices, cereal, eggs muffins etc, though some people may be put off having to use plastic cutlery and disposable plates and no waiting staff at hand. But that seems to be the...

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Helpful?
Thank michael g
Michael W, General Manager at BEST WESTERN PLUS New Englander, responded to this review

Thank you for staying with us. I am happy your visit to the area was enjoyable. Thank you for staying with us.

Peoria, Arizona
Reviewed 9 June 2015

I would not stay here again. The hallways were dirty, trash piled at the end of halls in bags were left there for hours. The tub had no plug, the remote did not work correctly, one of two elevators was out of order. Check in did not go smoothly. Our room keys didn't work the second day we were there...

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Helpful?
Thank Iloveplays
Michael W, General Manager at BEST WESTERN PLUS New Englander, responded to this review

I apologize you did not enjoy your stay with us. We do want to exceed our guest expectations. I will use this to go back and speak with my housekeeping staff to see what we can do in the future to be better.

Coaticook, Canada
Reviewed 8 June 2015

great location, close to liquor store, cornerstore, restaurants. hotel is clean but looks like it could use a little tender love and care, needs revamping. personnel nice. beds very comfortable, ROOMS ARE NOT SOUNDPROOF, i could hear the people in the next room sneeze, and take a shower and go to the bathroom. hallway traffic very loud from in our...

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Helpful?
Thank girdas
Michael W, General Manager at BEST WESTERN PLUS New Englander, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Rochester, United States
Reviewed 8 June 2015

The price I paid for a room would be for a decent hotel. What I received was a poorly put together room with a broken air conditioner, a bathroom without a fan in it and I shared the room with a grown man and that was horrible, none of the windows opened, and the shower had less water pressure would...

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Helpful?
Thank Shaun M
Michael W, General Manager at BEST WESTERN PLUS New Englander, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I apologize for not meeting your expectations. We will use your feedback to improve in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Discover the BEST WESTERN PLUS New Englander in Woburn, Massachusetts, a AAA Three-Diamond award-winning hotel, which offers guests friendly customer service to make any stay a memorable one. This full-service Woburn hotel offers well-appointed guest rooms each featuring cable satellite television with HBO® and high-speed Internet access. Hotel guests are welcome to enjoy a complimentary full breakfast and complimentary newspaper each morning. Other hotel amenities include an indoor heated swimming pool, fitness center, business center offering complimentary email access, free parking and shuttle service to Anderson Commuter Rail Station. The BEST WESTERN PLUS New Englander also offers 4200 square feet of state of the art meeting facilities that include two ballrooms and an executive boardroom that accommodates up to 200 guests. ... more   less 

Additional Information about BEST WESTERN PLUS New Englander

Address: 1 Rainin Rd, Woburn, MA 01801 (Formerly Four Points by Sheraton Woburn)
Region: United States > Massachusetts > Woburn
Price Range: ₹ 5,956 - ₹ 10,152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS New Englander 3.5*
Number of rooms: 99
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Also Known As:
Best Western Plus New Englander Hotel Woburn
Best Western Hotel Woburn
Best Western New Englander
Best Western Woburn
Woburn Best Western
Hotel Style:
#6 Business Hotel in Woburn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS New Englander staff and other travellers.
4 questions
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Wallace, North Carolina
4 months ago
The Villages, Florida
over a year ago
The Villages, Florida
over a year ago

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Questions? Get answers from BEST WESTERN PLUS New Englander staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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