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Hampton Inn & Suites Westford - Chelmsford

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Traveller (47)
Room & Suite (33)
Dining (16)
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Overview
  • Excellent49%
  • Very good33%
  • Average13%
  • Poor2%
  • Terrible3%
Travellers talk about
“highway side”(11 reviews)
“road noise”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Offers from Hampton Inn & Suites Westford - Chelmsford
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn & Suites Westford - Chelmsford
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (566)
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269
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77
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17
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All reviewshighway sideroad noisecomplimentary breakfastboiled eggsking suitevery pleasant staythe breakfast areagreat place to stayyogurtnice breakfastthe hotel is cleanbusiness tripstayed one nightindoor pooleasy accessbed was very comfortableconvenient location
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21 - 25 of 559 reviews
Reviewed 28 November 2017

Breakfast mediocre. Breakfast buffet attendent snippy. Fitness room closed. Manager difficult to contact. No place in lobby to sit down except at mismatched heights of tables and chairs. High tables with low chairs makes or high chairs with low tables makes it challenging to eat...More

Review collected in partnership with Hampton
1  Thank L1734ODsandrak
Response from Dawn T, Manager at Hampton Inn & Suites Westford - ChelmsfordResponded 29 November 2017

We hope you'll accept our sincerest apologies for falling short on our high service standards. While we do our best to always deliver a smooth experience, it appears we fell short and did not meet expectations during your visit. I do apologize for not coming...More

Reviewed 28 November 2017

The hotel was overall very good. Service was excellent. Staff was the staff was very helpful and friendly. Room was spacious and clean. Location was great for our our needs it was close to my family’s home. The gym was closed for renovations but the...More

Review collected in partnership with Hampton
1  Thank E1650XMjamesm
Response from Dawn T, Manager at Hampton Inn & Suites Westford - ChelmsfordResponded 29 November 2017

Thank you for completing the Hilton guest survey from your recent stay. I certainly appreciate your positive scoring in all areas and will share this with all at today's staff meeting. It is a pleasure knowing that a valued guest had a Happy stay. Happy...More

Reviewed 27 November 2017

This is a pleasant, clean, comfortable and convenient hotel. Staff was especially helpful and pleasant. We were upgraded to a suite and enjoyed the extra space that it gave us. WIFI and cable TV worked very well. We'll come back soon.

Review collected in partnership with Hampton
Thank retiredMassacqusetts
Response from Dawn T, Manager at Hampton Inn & Suites Westford - ChelmsfordResponded 28 November 2017

Thank you for completing the Hilton guest survey from your recent stay. I certainly appreciate your positive scoring in all areas and will share this with all at today's staff meeting. It is a pleasure knowing that a valued guest had a Happy stay.

Reviewed 22 November 2017

I had no particular expectations, and was totally wowed by the courtesy, professionalism and service of the staff. They were helpful, kind and friendly. The room was just right; the shower hot, the bed comfortable. The breakfast was fine; there was fresh fruit in the...More

Review collected in partnership with Hampton
Thank Amy R
Response from Dawn T, Manager at Hampton Inn & Suites Westford - ChelmsfordResponded 24 November 2017

Thank you for completing the Hilton guest survey from your recent stay. I certainly appreciate your positive scoring in all areas and will share this with all at today's staff meeting. It is a pleasure knowing that a valued guest had a Happy stay.

Reviewed 20 November 2017

Our recent stay at the Westford-Chelmsford Comfort Inn was a 10 for sure. The staff went out of their way to ensure everything was good during our one night stay. Continental Breakfast hit the spot for an early start of our homeward bound trip. I...More

Review collected in partnership with Hampton
Thank Greg-Julie M
Response from Dawn T, Manager at Hampton Inn & Suites Westford - ChelmsfordResponded 24 November 2017

Thank you for completing the Hilton guest survey from your recent stay. I certainly appreciate your positive scoring in all areas and will share this with all at today's staff meeting. It is a pleasure knowing that a valued guest had a Happy stay. Dawn...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 116 - US$ 247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 116 - US$ 247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (47)
Room & Suite (33)
Dining (16)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
19 January 2017|
AnswerShow all 2 answers
Response from ct-cruisers | Reviewed this property |
I would call the hotel directly
0
Votes
993deannar
22 November 2015|
AnswerShow all 2 answers
Response from Cnrgj5 | Reviewed this property |
No, there was a pool but no hot tub.
0
Votes
Room Tips
"Had 2 Handicapped suites that were huge and connected together which were used for hair in one and make up in..."
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"Top floor works best, and away from the elevator"
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"Request a room upstairs"
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"cant go wrong staying here."
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