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Extended Stay America - Boston - Westborough - Computer Dr.

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Extended Stay America - Boston - Westborough - Computer Dr.
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49 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Boston - Westborough - Computer Dr.
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Showing 48: English reviews
Reviewed 20 July 2016 via mobile

No wifi except in lobby, no real breakfast (one pot of coffee in the lobby in the morning), no gym... The room are big, not very clean and noisy. Kitchen was useless as no oven or microwave or forks/knives. Not to mention it's in the back of the back of a parking. Plus ... It's expensive.

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Helpful?
Thank Nicolas R
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies that you found your stay unsatisfactory. Your comments are so important to us. We are sorry that our free Wi-Fi was not working correctly for you. We are glad that you found our rooms to be spacious but are sorry that you did...

Brooklyn, New York
Reviewed 6 June 2016 via mobile

This place was a nightmare from the start. Upon my requested early check in I received a key that had room 109/107 scratched out and rewritten in black ink was my new room 307. I asked why I couldn't get my original room and was told because I booked threw Priceline. Apparently if you book third party you will not...

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Helpful?
Thank DB2012_12
Manager_11525, Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the nonsmoking rule was not fully enforced and that our hotel’s high cleanliness standards were not properly met. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Also,...

Curitiba, PR
Reviewed 29 April 2016 via mobile

The hotel Extended Stay is a good option with good price and Service. The room is clean, have a small kitchen and offer pratical package with plate, cups, bowls, and dishcloths. The optinional are pans, cutting board, coffee maker, toaster. This is very pratical to prepared your own food if you prefered.

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Helpful?
Thank Camila M
Denver
Reviewed 16 April 2016

I look forward to staying at these properties. Home away from home. The people who staff this place are wonderful. If you travel a lot and want a different experience than a regular hotel you will love the environment here.

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Helpful?
Thank CompassCat
Germany
Reviewed 9 November 2015

-No room service at a rate of 160 $/day! -Breakfast to go: not good -door lock was damaged, needed 30 minutes to open -equipment: huge refrigerator (in a hotel) and air condition very old and very loud -reception personnel incompetent (not able to add company name on receipt -old fashioned style (ok) but everything falling apart (e.g. bathroom, shelfs...)

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Helpful?
Thank Michael V
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write a review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have spoken with our maintenance engineer and he will be going room to room checking all refrigerator and air conditioning units to ensure your...

New York City, New York
Reviewed 24 October 2015

As noted in prior reviews, this place essentially runs with only one staff member- the front desk person. They should wear roller skates. But during my visit it was like being in a college dorm with only one RA. Always someone hanging in the halls, and noise at night. They were not young people or I would have approached them....

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Helpful?
Thank CSSnowshoer
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your stay did not meet your expectations. In response to your feedback, I will work to ensure that our staff is readily available to prevent your experience from being repeated. Thank you very much for providing us with your feedback. If you would...

Stratford
Reviewed 1 October 2015 via mobile

My Check In was handled very courteously and quickly by Mike who was also nice enough to bring me the kitchen items I needed. Heather was also very nice and brought me bath towels since none were in the room when I first entered after checking in. Both Mike and Heather were quick with my items and very pleasant to...

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Helpful?
Thank John S
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our staff and the excellent customer service they provided. I’m proud of our team for quickly resolving any issues you experienced. Once more, thank you for posting your...

Flagler Beach, Florida
Reviewed 6 September 2015

Since we got a $75 rate by going through Hotwire, and we only needed 1 night, I suppose I should not complain. The place was acceptable for our purposes. The room was adequate and clean enough. When we checked in, the clerk at the front desk was disgruntled and unwelcoming. The place is obviously run on a shoe string. There...

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Helpful?
Thank sherrrrry
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that the representative who checked you in seemed disgruntled and unwelcoming. I am going to speak to all representatives to ensure that this does not happen again in the future. I will also be walking the property with our Maintenance Engineer to check the...

Hamilton, Canada
Reviewed 6 August 2015

was very impressed with the rooms, very clean and even smelt nice and fresh. the staff was great. loved that the room had a full kitchen. it was great for the extra things I needed traveling with two teens and a toddler. the pool and desk was clean and tidy. even had a bbq if you want to cook outside....

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Helpful?
Thank krysta2009
Concord, New Hampshire
Reviewed 31 July 2015 via mobile

I stayed here 2 separate weeks. The 1st time everything was great. Room was larger than expected, seemed very clean, AC worked well, wifi was strong. The second time, I noticed a few hairs in the tub/sink area, the room smelled a little sour, and the shower did not drain well. However, it was still a very comfortable stay at...

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Helpful?
1Thank Ellen P

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Off-site fitness center available. ... more   less 

Additional Information about Extended Stay America - Boston - Westborough - Computer Dr.

Address: 1800 Computer Drive, Westborough, MA 01581 (Formerly Extended Stay Deluxe)
Region: United States > Massachusetts > Westborough
Price Range: ₹ 6,147 - ₹ 7,817 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Computer Dr. 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe - Westborough Hotel Westborough
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Questions & Answers

Questions? Get answers from Extended Stay America - Boston - Westborough - Computer Dr. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go shopping first.”
 of 5 bubbles AngeloA617, 17 Dec 2016 | Read review
“go somewhere else”
 of 5 bubbles 352robb, 21 Oct 2016 | Read review
“Do not go there”
 of 5 bubbles mariep753, 5 Oct 2016 | Read review
“Upper floors are better.”
 of 5 bubbles 983dond, 31 Aug 2016 | Read review
“try to find a better place”
 of 5 bubbles sherrrrry, 6 Sep 2015 | Read review
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