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    Comfort Inn & Suites

    106 Capital Drive, West Springfield, MA 01089
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    US$ 126
    US$ 126
    Traveller (45)
    Room & Suite (32)
    Dining (12)
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    Overview

    • Excellent24%
    • Very good31%
    • Average25%
    • Poor8%
    • Terrible9%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2.5 Star Hotel
    All hotel details
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    May 7 May 8
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    1 room, 2 adults, 0 children
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    Reviewed 27 July 2014

    This hotel is located just a few minutes off interstate 91. We have stayed here overnight every year ( for at least the past 7 years) when we travel from New Jersey to New Hampshire. We always stay in one of the suites. We like...More

    Helpful?
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & Suites

    Dear Donna, Thank you so much for your positive comments about your recent stay. We certainly appreciate our return guests. As you mentioned, we are working hard to update our facility with the addition of an elevator and update in both our guestrooms, lobby and...More

    Reviewed 26 July 2014

    We booked the Comfort Inn & Suites in Springfield because the price was reasonable and it was about the distance we wanted to drive on our way back to Michigan from Bar Harbor, ME. To start with, the area is very industrial and apparently struggling...More

    Helpful?1  
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & Suites

    Dear Andrew, I am so sorry to hear that you were not happy with your recent stay. We are located in a small corporate area off the main road. There is a lot of new activity in our area including the complete renovation of the...More

    Reviewed 16 July 2014

    This hotel is located off the main road in a business complex - odd location, but fine. The hotel is undergoing renovations so it was noisy when we arrived but stopped at the end of the day and they didn't work on the weekend. There...More

    Helpful?1  
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & Suites

    Dear NH_Mom_4, Thank you so much for posting this positive review. We are working hard to minimize the inconvenience our current renovations are creating, although we are so excited for the end product we will be offering . I am thrilled to hear how much...More

    Reviewed 10 July 2014

    Where do I begin?! Location is terrible, this hotel looks abandoned. We made our reservations 2 months before going for 2 non-smoking rooms. The hotel looked disgusting, but since we made the reservation, we figured we would just stay there, it was only one night...More

    Helpful?
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & Suites

    Dear Cynthia, I am so sorry to hear of the experience you recently had with us. First, I did verify that there were no charges posted to you for this reservation. Secondly, I would request the opportunity to speak with you directly so I can...More

    Reviewed 16 June 2014

    We were only there for a night and I was disappointed as soon as I walked in. The lobby was hot even though we asked the lady who checked us in if the air was on and she said "yes". Maybe it was on her...More

    Helpful?1  
    Response from Comfort_Inn_Suites, General Manager at Comfort Inn & Suites

    I am very sorry that you were disappointed with your recent stay. Although I am glad that you felt your guestroom met your needs, our lack of an elevator seems to have been the biggest inconvenience. Our two story facility has operated without an elevator...More

    Regency Inn and Suites West Springfield
     
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Self-Serve Laundry
    • Breakfast Available
    • Dry Cleaning
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$ 118 - US$ 155 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Kitchenette ,
    • Family Rooms
    Photos
    Traveller (45)
    Room & Suite (32)
    Dining (12)
    Pool & Beach (3)
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    Nearby Attractions
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    Questions & AnswersAsk a question
    nooccaraa
    do you have a shuttle that you can take to the Big E from your hotel? Can you purchase tickets at the hotel? Does the hotel have a bar?
    23 August 2014|
    Answer Show all 6 answers
    Response from Comfort_Inn_Suites | Property representative |
    There is not a shuttle to the Big E any longer. There used to be a private company that ran a shuttle but they discontinued that 2 years ago. The Comfort Inn & Suites does not have a bar or restaurant on property. Mark... More
    0
    Votes
    Room Tips
    "Stayed twice and two room suite was great."
    Read review
    "We were on the top floor and it was great! Quiet and comfy!"
    Read review
    "I would recommend paying for a larger suite. Deluxe rooms are small."
    Read review
    "There are only two floors"
    Read review