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Comfort Inn & Suites

Hotels.comUS$ 122*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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163 Reviews from our TripAdvisor Community

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Showing 159: English reviews
Claremont, New Hampshire
Reviewed 8 March 2015

I was a driver for a high school robotics team and I was pleasantly surprised both how nice it was and how helpful the staff were. After a long day, the bed was extra comfortable. The wireless speed was good. Decent shower. Decent breakfast. I'm glad we stayed here!

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Helpful?
1Thank dnumme
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Thank you so much for your positive review. We are so excited that you enjoyed your stay and found both our Truly Yours Bedding and Your Morning Breakfast to exceed your expectations. We are continuing our renovations to bring you an even better facility. Hope to have you back again soon! Howard Munson Asst. General Manager

Vergennes, Vermont
Reviewed 23 February 2015

We stay at the Comfort Inn & Suites in West Springfield every year for the Springfield Sportsman Show.. We were pleased to see the updates to the hotel taking place and it will be magnificent once it is completed! We love this hotel.. its is a bit off the main route but still convenient to everything! Breakfast is standard, but...

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Helpful?
Thank Dianne J
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Dianne J, It is so great to receive such detailed and complimentary reviews. Your comments have already been shared with all our staff to further encourage us all to exceed expectations. We are so glad you enjoyed your stay and especially appreciate your loyalty. We are working diligently on our renovations so that we can offer an even more...

New York City, New York
Reviewed 8 January 2015

Stayed here for a couple nights for work. Rooms are clean as was the bathroom. Breakfast is included, go out to eat instead. Staff is friendly. I would stay here again. Fyi they are remolding the place but it did not interfere with my stay.

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Helpful?
Thank 628MikeC
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for posting your comments here on TripAdvisor. I am so glad to hear that you felt our facility was clean and comfortable. It is also so nice to hear that our friendly staff made an important impact on your stay. I am disappointed that you could not rate our breakfast so positively. We are currently renovating...

Massachusetts
Reviewed 27 October 2014

I stayed one night recently and got pretty much exactly what I expected based on the reviews - reasonably clean, comfortable room and nice breakfast without anything fancy. We found it to be very quiet and enjoyed a good night's sleep. If that's what you're looking for (at a reasonable price) I'd recommend this hotel.

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Helpful?
Thank Rob_from_MA
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

Dear Rob, Thank you so much for your positive review. We are working diligently on a major renovation to the property so that we can offer you an even better value! Hope to see you again soon. Howard Munson, Asst. General Manager

Reviewed 17 October 2014

We stayed in this hotel based on the reviews we read on Trip Advisor and Choice.com. The lobby was very cluttered and dirty appearing. Our room had been obviously updated recently. The carpet and the bedding were clean and the bedding was comfortable. The bathroom, however was a different story. A handicap room, the tile floor was about 4" above...

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Helpful?
Thank June B
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear June B, Let be the first to apologize that you experienced some difficulties on your recent stay. We are currently renovating the lobby and adding an elevator to the property and many of the item you pointed out are directly related to these renovations. Although we are excited to be improving the facility it does bring into focus how...

Arnhem, The Netherlands
Reviewed 13 October 2014

Stayed for one night and that was okay. Room decor and furnishings dated. Cleanliness of room and bathroom so, so. Bedlinen, etcetera ok. Unfortunately we had to accept a smoking room, with no other option available. Predictably room smelled heavily of smoke, which is not necessary. Have stayed in smoking rooms before and it is possible to reduce heavy smoker's...

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Helpful?
Thank TonyOssendorp
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We appreciate all your feedback here on Trip Advisor. I was so please to hear that you felt Howard Munson our General Manager was friendly and accommodating. We are in the process of a major renovation that includes adding an elevator as well as updates to our guestrooms, corridors, lobby and breakfast room. Although challenging to complete, we are very...

Cambridge, Canada
Reviewed 22 August 2014

We stopped on our way through to Niagara Falls for a one night stay. Hotel going through a renovation and one of the main stairways is closed which meant a long walk to our room. Room was fine, clean and the beds were comfortable. Breakfast was good and staff very friendly and helpful. We were satisfied with our stay.

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Helpful?
1Thank Bruce M
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

We sincerely apologize for the inconveniences that our renovations have created. Although we are excited to be adding an elevator and completing a major renovation, we understand how they can affect our guests. We try to minimize the inconveniences as much as possible. Our elevator will be operational in the next few weeks, which will reduce the need for extra...

Pittsburgh
Reviewed 17 August 2014 via mobile

This hotel was under construction while we stayed, but we didn't really notice. I have stayed in hundreds of hotels and this was by far the best experience I have ever had for a quick overnight stay. Everyone was so friendly and accommodating! After a terrible and rude experience at the Howard Johnson in Holyoke, we arrived at the Comfort...

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Helpful?
2Thank OneAngryConsumer
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete your review. I can't tell you how much we appreciate your detailed comments about Marvin, Howard and Sulimar. I can assure you that I will share your comments with each of them and our entire staff. I do feel lucky to have such a great team! We all look forward...

Montreal, Canada
Reviewed 15 August 2014

Nice hotel,with great service! We booked this for one night and ended up staying for 4nights! The price was okay during the week,weekends are higher. The beds (pillow top)and pillows are sooo comfy!! The room was clean, the free breakfast was good and kept stocked.The location was very good close to a variety of restaurants,a 10-15 min drive to six...

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Helpful?
1Thank maraaz
Comfort_Inn_Suites, Manager at Comfort Inn & Suites, responded to this review

We are so glad to year you enjoyed your stay. It is great that you got to extend your vacation with us! We hope to see you again soon. Howard Munson Asst. General Manager

Malden, Massachusetts
Reviewed 15 August 2014

This hotel was great.I stayed here with my girlfriend and 5 of my friends before going to sixflags and it was a pleasant experience.This was my second time coming here and I really enjoy the hotub ,the pool,and all the nearby restaurants at this location.The price is right,the breakfast is free,and sixflags is close so its very accomidating. The rooms...

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Helpful?
Thank FatTraveler2014
Comfort_Inn_Suites, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you so much for your positive review. We are so glad to hear that you enjoyed your stay. We are currently undergoing renovations and will be updating our online pictures once completed. Hope to see you again soon. Mark Henshaw General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Inn & Suites

Address: 106 Capital Dr, West Springfield, MA 01089-1331
Region: United States > Massachusetts > West Springfield
Price Range: ₹ 7,461 - ₹ 10,834 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel West Springfield
Comfort Inn And Suites
Comfort Inn West Springfield
West Springfield Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed twice and two room suite was great.”
jeffd825, 26 Nov 2016 | Read review
“We were on the top floor and it was great! Quiet and comfy!”
Michele_G_Allen, 20 Oct 2016 | Read review
“I would recommend paying for a larger suite. Deluxe rooms are small.”
hjbjd, 29 Sep 2016 | Read review
“There are only two floors”
mrkot, 25 Aug 2016 | Read review
“Clean, comfortable and breakfast is great”
noemichavez1, 29 Jul 2016 | Read review
5 of 5
Hotels.com
US$ 122* /night
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ComfortInnUS$ 123
Orbitz.comUS$ 122
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Prices are for 1 room, 2 adults
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