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Comfort Inn & Suites

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Traveller (48)
Room & Suite (40)
Dining (12)
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Overview
  • Excellent27%
  • Very good34%
  • Average24%
  • Poor7%
  • Terrible8%
Travellers talk about
“yogurt”(16 reviews)
“six flags”(17 reviews)
“room was clean”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (182)
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Traveller rating
49
56
44
13
16
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Time of year
LanguageEnglish
49
56
44
13
16
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All reviewsyogurtsix flagsroom was cleanqueen suitesitting areamake your own wafflesnever heard any noiseeasy access to the interstateindustrial parkhot tubbig eslept greatfree breakfastcoffee tableother hotelsgas fireplacesee you next year
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1 - 5 of 178 reviews
Reviewed 2 weeks ago via mobile

It was my first time but is not going to be my last this hotel is perfect for families have rooms with kitchen and in door pools perfect for families, friends and couples i have to say i staying in plenty hotels but this one...More

Thank ruben e
Reviewed 3 weeks ago

I'm not sure why this hotel is rated so highly. My son and I arrived about 6:30 pm for a 1 night stay. We checked in. When walking to room there were many men hanging out in the hallways. I'm unsure why. Lots of yelling...More

Thank Wendy S
Response from HOWARD M, Manager at Comfort Inn & SuitesResponded 2 weeks ago

Dear Guest, I am sorry your stay was not perfect. Please call me so we can talk about your stay. Sincerely, Howard Munson Asst, General Manager Comfort inn & Suites,West Springfield MA. 413- 736 -5000ease call me at 413-736-5000 so we can talk about your...More

Reviewed 6 February 2018

My husband and I stayed at this hotel again this year and was once again glad we did. From the time we walked through the door until we checked out a couple of days later this hotel was just what we wanted. We were in...More

1  Thank neotispainting
Reviewed 31 January 2018

The room was clean and nearly dead quiet, once the fridge was turned off. The A/C was quieter than many hotels and didn't run much anyhow. The staff was pleasant. Breakfast was good. The room did have one of those "please tip the staff, we...More

Thank Anon x
Reviewed 21 November 2017

An early check in was available. The rooms are spacious and beds are very comfy. We stayed at the end of the hall which was helpful to get in & out of hotel quickly. The room wasn't spotless but it was fine for us. The...More

Thank coconutdaisy
Response from Comfort_Inn_Suites, Manager at Comfort Inn & SuitesResponded 30 November 2017

Thank you for taking the time to review your recent stay and for your positive comments on our comfortable beds. We love that you found our Housekeeping Team to be so friendly. Please come see us again soon! Regards, Howard Asst. GM

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Hot Tub
Indoor pool
Details
Price range
US$ 106 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Details
Price range
US$ 106 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Kitchenette, Family Rooms
Add Photo Photos
Traveller (48)
Room & Suite (40)
Dining (12)
Pool & Beach (3)
Questions & Answers
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vct71655
7 September 2017|
AnswerShow all 5 answers
Response from Comfort_Inn_Suites | Property representative |
Unfortunately, there is not a shuttle to the Big E. One-Day tickets are available at the Hotel Front Desk so you may avoid lines at the Big E Ticket counters.
0
Votes
nooccaraa
23 August 2014|
AnswerShow all 6 answers
Response from Comfort_Inn_Suites | Property representative |
There is not a shuttle to the Big E any longer. There used to be a private company that ran a shuttle but they discontinued that 2 years ago. The Comfort Inn & Suites does not have a bar or restaurant on property. Mark... More
0
Votes
Room Tips
"The end of the hall farthest away from elevator"
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"Ask for the back near the pool."
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"Stayed twice and two room suite was great."
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"We were on the top floor and it was great! Quiet and comfy!"
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