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Red Roof PLUS+ West Springfield

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Red Roof PLUS+ West Springfield
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253 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof PLUS+ West Springfield
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Showing 243: English reviews
Stephentown
Reviewed 11 October 2016

I was here from Thursday until Monday AM. A long enough time to tell what kind of place this was. First I was impressed by the front desk staff who are friendly and accommodating and want you to have a good stay. Second there is ample parking space for your car. Third, the rooms are spacious, clean, and the unit...

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Helpful?
1Thank Barbara H
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm glad your recent stay with us was an enjoyable one. Our friendly and accommodating front desk staff is here to make sure you have a good stay. Our housekeeping staff is ready to assist you and do whatever they can to ensure that your stay with us meets and exceeds your expectations. Red Roof Inn has always prided itself...

Eastham, Massachusetts
Reviewed 30 September 2016

This is the 2nd time I stayed here and the first staying in a Plus room....it was totally awesome! The staff was super nice...especially Bev. I felt totally safe and the convenience from where I was going was great. The Plus room with the upgraded bed with the down comforter was totally wonderful....I think every hotel should put hair dryer,...

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Helpful?
Thank Janice S
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I'm so happy you stayed with us at our West Springfield location. Many guests rave about our premium guest rooms with the upgraded bedding package and amenities. At Red Roof Inn our friendly and helpful staff are always here to make sure that your stay with us is as enjoyable as possible. I will share your comments with my staff...

Cleveland, Ohio
Reviewed 24 September 2016

I stayed at this hotel 3 years ago and thought it was wonderful. The room was clean with new wood/laminate flooring and the front desk clerk was super friendly and helpful. I decided to return as I was in the area again. This time I found the front desk clerk unfriendly and uncooperative. When I originally booked the room three...

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Helpful?
Thank smokey1509
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I appreciate your comments about your most recent stay with us. I' apologize that you had a problem during your stay. At Red Roof Inn we are here to provide a clean comfortable room at an affordable price. If there is ever a problem with your room just let us know and we will do everything we can to make...

Green Bay, Wisconsin
Reviewed 23 September 2016

I arrived on a Thursday evening with some friends traveling through Massachusetts. I had an uneasy feeling driving up, but gave it the benefit of the doubt. After check in we parked the car to go up to our rooms. There were open doors, cars coming and going, and on our way room the room next to us had the...

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Helpful?
Thank Friends27
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I appreciate your comments on your recent experience at our hotel. I apologize that you did not feel safe when you were here. We have over 30,00 guests that stay with is every year. If there is ever a situation or problem that arises we address it immediately. We have a zero tolerance for any illegal activity. The safety of...

Reviewed 21 September 2016 via mobile

Friendly and accommodating staff. Excellent price for a Superior King Smoke Free Room!!! A clean/ quiet nights stay, hot shower with fluffy white towels and fresh coffee in the morning. Now back to enjoy the Big E.

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Helpful?
Thank Alice L
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for your comments while attending the Big E. We have many people that stay with us every year when attending the Big E fair. Our Superior king room is a great room and compares very well with other higher priced hotels. It offers most of the amenities that guests need while traveling. I will share your comments with...

Northport, New York
Reviewed 13 September 2016

Updated and clean motel. Rooms have modern bathrooms, TV's, safe, and decorated like a hotel room. Pillows were hard as rocks though. Sound from outside can be a bit loud through the door but other wise a decent stay.

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Helpful?
Thank puckliny
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for staying with us during the recent Brimfield Antiques show. We have a lot of people staying during these shows. Many have been staying for years. I Appreciate our comments and will share them with our staff. I hope to see you the next time the Antiques show is in town.

Portland, Maine
Reviewed 24 August 2016

Worst hotel experience I have ever had. The sheets had not been changed since the last guest -- there were visible body fluids (I'll leave it at that) and hairs in the sheets. Also had a guy smoking weed and drinking outside the room next door for most of the night, making it very uncomfortable/scary for me to leave during...

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Helpful?
2Thank akuhn1
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I apologize for your most recent experience. AT Red Roof Inn we look to provide a clean comfortable room at an affordable price. If a guest has a problem we encourage them to let us know right away and our helpful staff will do everything we can to correct it to ensure your stay with us was enjoyable. I do...

Springfield, Massachusetts
Reviewed 21 August 2016

Luie the overnight Front Desk attendant made checking in a quick easy process after a long night. The room was clean and the property was quiet. I would recommend this if your travels take you to Springfield

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Helpful?
Thank RoadWarrior717
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you very much for your comments on your recent stay with us. I will share your comments with the staff. At Red Roof we look to offer a clean comfortable room at an affordable price. I hope we see you when your travels bring you back to this area again.

Binghamton, New York
Reviewed 15 August 2016

When I booked a night's stay at the Red Roof Inn Plus in West Springfield, MA, I was looking for a reasonably priced stay at a clean motel. I guess that I got what I paid for, but I left disappointed. While advertised as smoke-free rooms, we could detect a stale smoke smell in our room (gag). Our room was...

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Helpful?
Thank oncapefamily
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

I am sorry that your stay with us was not up to your standards. We look to provide a clean comfortable room at a moderate competitive price. I apologize that there was a smoke smell in your room. Our rooms are non smoking but their are some people that may smoke near the room and the smell may get into...

Niagara Falls, Canada
Reviewed 11 August 2016

Nice enough motel ( meets Red Roof Standards ) , check-in staff friendly & professional. Room ( King bed ) was clean and spacious but with a smaller bathroom. Numerous places to eat nearby, either walking distance or short car ride. Yeah, I would stay here again.

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Helpful?
Thank Fantom_Gormay
redroofinnws, General Manager at Red Roof PLUS+ West Springfield, responded to this review

Thank you for providing us with your comments on your most recent stay. Our friendly and professional staff are always ready to make sure your stay with us is an enjoyable one. Our superior king rooms compare very well with other higher priced and upscale hotel rooms. Out Premium king and double rooms come with added amenities that most travelers...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof PLUS+ West Springfield

Address: 1254 Riverdale Street, I-91 at Riverdale Street, Exit #13-A, West Springfield, MA 01089
Region: United States > Massachusetts > West Springfield
Price Range: ₹ 4,628 - ₹ 7,953 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof PLUS+ West Springfield 2.5*
Number of rooms: 111
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Also Known As:
Red Roof Inn West Springfield Hotel West Springfield
West Springfield Red Roof Inn
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Questions & Answers

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Questions? Get answers from Red Roof PLUS+ West Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We just got a room and it was great!”
 of 5 bubbles nodogsinhouse, 26 Oct 2016 | Read review
“Ask for a Plus room!”
 of 5 bubbles JaniceS167, 29 Sep 2016 | Read review
“Ground floor rooms hear all the activity in the parking lot, try to get upstairs.”
 of 5 bubbles puckliny, 13 Sep 2016 | Read review
“Ask for a room with a stronger wi-fi signal.”
 of 5 bubbles oncapefamily, 14 Aug 2016 | Read review
“Do not be nervous about the location, once on the Red Roof property, it is taken care of very well, safe, clean....no worries.”
 of 5 bubbles 514marymargaretm, 11 Jul 2016 | Read review
5 of 5