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Residence Inn West Springfield

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Residence Inn West Springfield
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214 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn West Springfield
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Showing 213: English reviews
Illinois
Reviewed 24 March 2015

Hard to find, could use some signs, and most GPS units send you in the wrong direction. Take 13A not 13B. Very quiet, nice breakfast, and very friendly staff. Reasonably priced, and rooms were very clean.

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Helpful?
Thank Coachdolan
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review. It was a pleasure hosting your team at our hotel. Have a wonderful day.

Boston, MA
Reviewed 23 March 2015

I spend a good deal of time in Marriott Hotels across the country. I found this Residence Inn to be a great stop with true Marriott service. The young man that greeted me upon my arrival was very courteous and professional. The room was clean and the hotel was clean and appeared well managed.

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Helpful?
Thank Jscota
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you so much for your review. We are gllad that we could provide you with friendly service for your stay in West Springfield. Have a wonderful day.

petersam
Reviewed 23 March 2015

We really enjoyed our stay at this Residence Inn. The lobby and rooms are clean and comfortable. Everything worked well. And the front desk staff were very helpful between check in and check out. The hotel is located off Rt. 5 adjacent to I-91 and very close to I-90. There are dozens of restaurants and shops nearby. It is especially...

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Helpful?
Thank petersam
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for choosing Residence Inn, West Springfield for your travel needs. We are happy that you enjoyed your stay with us and hope to see you again soon.

Reviewed 22 February 2015 via mobile

This hotel is not up to Marriot standards. I live in hotels most of the time. I have been here for a couple of months and I have seen the problems here. The staff is very friendly and helpful. The rooms are fairly clean but they do skip days for cleaning-- not many but it happens about once a week....

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Helpful?
2Thank Susan68133
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, I have met you several times during your stay with us and must tell you that speaking to you is always a pleasure. Please know that as stated during our most recent interaction, I have and will be addressing the items mentioned to my staff. Regarding housekeeping, we have noted several days that have the Do not...

Boston, Massachusetts
Reviewed 5 January 2015

I have stayed at this hotel 4x nowo for events at the Eastern States Exposition Center in West Springfield. It's only a few minutes drive to the venue. Rooms are clean and there is always plenty of parking. There's a 5 Guys Burgers and On The Border Mexican food restaurant within a very short walk. Mexican place is good -...

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Helpful?
Thank Zil G
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your feedback on our hotel. We are happy that you enjoyed our location during your trip to the Eastern States Fairground Dog show. It is a wonderful event and our pet friendly hotel is happy to accomodate you and your pet. Have a wonderful new year and we hope to see you again soon.

New York City, New York
Reviewed 3 January 2015

Stayed here for New Years, worst $150.00 a night I ever spent!! The room was disgusting huge stain on the couch that housekeeping must have missed which I do not understand, burns in the carpets, huge stains, hair in the bathroom sink, also bathroom sink had toothpaste from the pervious person who stayed. We were so tired we put blankets...

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Helpful?
2Thank AP203203
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Good morning, I would like to take a moment and address your concerns as I was the person who checked you out in the morning of your departure. The only item that you addressed with me was the stain on the couch. The staff and I addressed this right away. We shampooed the entire couch, and the stain did come...

Westport, Connecticut
Reviewed 2 January 2015

Unfortunately this Marriott Residence Inn hasn't updated its beds so you can forget the thought of getting a good night sleep here. They do offer free daily breakfast BUT if you look forward to fresh eggs as a part of your first meal these are of the powder variety and don't measure up to the real thing. The remainder of...

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Helpful?
2Thank raunk929
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for taking the time to give us your feedback. I would like to take the time to address some of your concerns, as sadly your stay with us did not meet your expectations. Regarding our breakfast, please rest assured that we as a Marriott do not use powdered eggs. Eggs are in liquid form prior to being made...

Chicago, IL
Reviewed 29 December 2014 via mobile

My one night stay at the Residence Inn was a good one. The staff was friendly and helpful, the room was clean and spacious, and the breakfast had a lot of options. Also, the mattress was very comfortable and the shampoo and conditioner were higher quality. I would stay here again.

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1Thank aussieg3
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for writing such a wonderful review. We appreciate your feedback and hope to see you again soon.

new york
Reviewed 25 December 2014

This was a comfortable and clean hotel living up to its brand. Room was very comfortable with a bedroom and a living area with a sleepable couch and a separate TV. Had a dining area with kitchenette. Breakfast served in the lobby was great with healthy choices as well as the familiar eggs and bacon, fruit, oatmeal, waffle maker, cereal....

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Helpful?
Thank arvinchin
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Thank you for your review of our hotel. We are overjoyed that you described us as a hidden gem. We hope to see you again very soon.

Reviewed 25 November 2014

I just loved how it felt like I was not in hotel very home like and very clean and staff very friendly love the fact of pool and sauna and breakfast included was near shopping and resterants and right off mass pike I stay their and put my family their on holidays they love it their

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Helpful?
Thank Simonebilodeau
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review

Dear valued guest, Thank you so much for choosing our hotel. We appreciate you and your family staying with us. We hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089-4626
Region: United States > Massachusetts > West Springfield
Price Range: ₹ 9,433 - ₹ 14,280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn West Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room to the back, no other buildings out the window”
 of 5 bubbles ChadD793, 16 Nov 2016 | Read review
“Spacious, Close to Six Flags”
 of 5 bubbles MrRey8, 8 Sep 2016 | Read review
“Rooms away from the highway and higher floors may be better”
 of 5 bubbles ckrolick, 29 Aug 2016 | Read review
“4th floor is nice and quiet”
 of 5 bubbles alicebestrnheart, 17 Jul 2016 | Read review
“ask for a room that backs up to the woods.”
 of 5 bubbles JanA917, 3 Feb 2016 | Read review
5 of 5