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Residence Inn West Springfield

Traveller (59)
Room & Suite (50)
Dining (2)
  • Excellent32%
  • Very good37%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Fitness centre
3 Star Hotel
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Offers from Residence Inn West Springfield
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1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (231)
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All reviewsbasketball courtliving areapool and hot tubsix flagsrecent stayfull kitchenclean roomwaffle makerhousekeeping stafffive guysone night staybedroomfurnituredarrellspringfieldhighwaystove
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11 - 15 of 230 reviews
Reviewed 22 August 2017

Cleanliness is more important than style. Our room was clean. Our room was large with a full size fridge and an equipped kitchen. The pool and hot tub were clean and enjoyable. We slept well and found the A/C to be quiet. The breakfast was...More

Thank Jean_on_a_beach
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 24 August 2017

Thank you so much for your review. It was a pleasure speaking to you prior to your departure. We hope that next time you come through West Springfield, you get to spend a few extra nights. Have a great day and safe travels. Sincerely, Anna...More

Reviewed 10 July 2017 via mobile

I want to thank the staff at this hotel for going above and beyond to make our stay enjoyable. Everyone that we came in contact with was pleasant and helpful. They made a concerted effort to get to know us. The hotel was clean but...More

Thank Piperpilotmd
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 12 July 2017

Thank you kindly for your review. We are so happy to hear that our staff was friendly and helpful during your stay. Regarding renovations, we are looking forward to future updates of our hotel and understand that the property has begun to show some age....More

Reviewed 9 June 2017 via mobile

I've stayed at this Residence Inn countless times for hockey tournaments at the Olympia Ice Center in Springield. With the basketball court outside during downtime, to the free internet and included breakfast, this Marriott has been super accommodating. One trip a few years back involved...More

Thank Cameron R
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 12 June 2017

Thank you for your review. It was our pleasure to accommodate you during your visit to Olympia Ice Center. We all recall that week after the tornado, it was a difficult time for everyone, but pulling together as a team to get things done is...More

Reviewed 3 June 2017 via mobile

I have waited almost a week for the hotel management to contact me and apologize for the terrible experience I had at their location. Since no contact was made, I feel I have to mention my thoughts in this medium. The hotel staff was friendly...More

Thank Rafael A
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 6 June 2017

Dear valued guest, I want to apologize as I was not aware that you were looking to speak to me. Please feel free to contact me via email if you would like to discuss the matter further. As Trip Advisor does not list names, I...More

Reviewed 19 May 2017

We reserved two two-room suites for a family celebration. Suites were less expensive than individual rooms, and much better for a group as they have a living room area and kitchen. Each bedroom has its own bathroom which was great! Rooms were very clean. Front...More

Thank GeorgiaLucy41
Response from Anna B, General Manager at Residence Inn West SpringfieldResponded 19 May 2017

Dear valued guest, Thank you for your review on our hotel. We appreciate your feedback. We are so happy to hear that you enjoyed your stay with us, even though we are not one of the newer properties. It is always our pleasure to provide...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Things to do
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Price range
US$ 149 - US$ 221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Price range
US$ 149 - US$ 221 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (59)
Room & Suite (50)
Dining (2)
Questions & Answers
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Room Tips
"top floor away from elevators"
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"away from highways"
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"Ask for room to the back, no other buildings out the window"
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"Spacious, Close to Six Flags"
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