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Residence Inn by Marriott Boston Watertown

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570 Arsenal Street, Watertown, MA 02472
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (83)
Room & Suite (30)
Dining (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Boston Watertown
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 hotels in Watertown
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Highchairs available
Parking
Wifi
Indoor pool
Bar / lounge
Breakfast available
Breakfast buffet
Casino and Gambling
Tennis court
Bowling offsite
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Dining area
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Sofa
Telephone
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Hotel links
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176Reviews2Q+A23Room tips
Traveller rating
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jbui1018 wrote a review Sep 2021
Washington60 contributions23 helpful votes
Overall the property is good. The suites are roomy and the kitchen is great to keep food/snacks around for the kids. The morning free breakfast was pretty good with a variety of different options. The location is a very short drive from downtown and right next to Arsenal yards, which has a grocery store, trendy restaurants and other shops. Only reason I didn't give this property 5 stars is because the pool was out of service half the stay and when you have kids and its 95 plus degrees out, a pool is necessary and it wasn't available most of the time.
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Date of stay: August 2021
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JFG0180 wrote a review Sep 2021
Eastlake, Ohio215 contributions171 helpful votes
stayed here labor day weekend with my family for a trip to fenway park for a red sox game. Arrived late at night and it was a lot of turns to get there off the freeway. if you want good freeway access, this might not be the best option. Checkin was quick. Room was a little small for we thought we were getting but was fine. We loved the bath products but there was no lotion in the room and we had to ask for more towels. Pillows were pretty thin. Breakfast was pretty small. eggs, sausage and potatoes for hot food and basically cereal and danish for cold options. it was adequate but nothing special compared to others. One of the bif reasons we booked here was the parking fee was much cheaper than other hotels. The drive downtown was 15-20 minutes. We would stay here again when in Boston.
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Date of stay: September 2021
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ziggyziggy wrote a review Jul 2021
Plainview, New York83 contributions61 helpful votes
My family just had a wonderful stay at the Residence Inn in Watertown, MA. The hotel was constructed about two years ago and everything still looks brand new inside and out with a stylish lobby. The exterior is one of the most interesting RIs I have ever seen. Apologies for not including an exterior photo. The two bedroom suite is similar to other RIs with the living and dining areas in the middle and bedrooms on either side. The breakfast is a full buffet with self service. The only negative was that some of the lamps and a phone were unplugged from the wall but otherwise a smooth stay. The parking lot is always full at night so make sure you don’t come back too late but they do have overflow spots which could not be seen from your room even when facing the back. Across the street is a shopping center with a Target and a metro bus stop to take you into Cambridge where you could transfer to the subway into Boston for a total of about 20 mins. I highly recommend staying here if you rather not deal with the hotels in the middle of Boston but close enough to drive in or via public transit easily.
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Date of stay: July 2021Trip type: Travelled with family
1 Helpful vote
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DR wrote a review Apr 2021
Monterrey, Mexico1 contribution1 helpful vote
Can't believe I actually took the time for this. Background: Stayed with my wife for two weeks while we waited to move into our new apartment. Where to start? The room was nice and clean at first glance. It has enough space for two to live. I did home office almost every day while here and paid for the enhanced internet. I never really new if the request went in. The website never gives feedback, then I realized I was charged 27 times for the internet, had I not been meticulous with this and that would have slipped. Internet keeps disconnecting, even in the enhanced version. Front desk service is good, they try their best to keep help out. Parking situation is average, there is usually enough space, but slots are pretty narrow. Location is great. Easy access to main avenues and a lot of places to shop around. Rooms are quiet, at the expense of heavy ass doors impossible to open if your hands are busy. Bathrooms are nice and clean, shower is nice. Kitchen appliances are great. Here's what I hated: They use COVID as an excuse to everything: Cheap breakfast, no room service, very (VERY) limited housekeeping, no lift service. Speaking of housekeeping, It can only be done in the mornings, one time I was ahving a meeting when the lady knoked and I kindly asked to come later or tomorrow. It was too late for her to come in later. I asked front desk to have the room cleaned the next day since It couldn't be cleaned that day. To my surprise the next day when I came back it had not been cleaned. (I was pissed because that was the only chance that week to clean the room). Trash acumulates because most people cook in their rooms and there is no good place to toss it. Only 2 people at the gym at the time. Only 1 family (I think) at the pool at the time. (Hate public pools anyways) They "provide coffee in yoiur room" but it's so pathetic I ended up buying a coffe machine and my own coffee. Laundry self-service is 8 bucks a load, I think it's excessive. You can tell they are cutting on expenses to bouce back from last year. I think they could have done better, so a solid 3.5 stars is he tbest I can give.
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Date of stay: March 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Pearlie Aviles, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 6 Apr 2021
Dear DiegoR1144, Thank you for choosing to stay at the Residence Inn Boston Watertown. These are challenging times as we work our way through the pandemic and we sincerely apologize for falling short of meeting your expectations. We try to increase awareness through our website noting the changes in services. We have made these changes for the safety of our guests and staff to limit possible exposure to COVID-19. Our hope is that we will be back to normalcy by the summer months so we can deliver the service that our guests deserve and expect. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
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J P S wrote a review Mar 2021
2 contributions2 helpful votes
“DUE TO COVID” they CANCELLED some of the MOST important amenities. I chose this hotel because it was supposed to have “COMPLEMENTARY hot american breakfast” which was CANCELLED and replaced by a bag with a bread, banana and a juice. It was REALLY disappointing. Then, the housekeeping “due to covid” cleans the room just ONCE per week. AND the shuttle that was supposed to take you anywhere within 2 miles from the hotel is ON HOLD too because of covid. I really think they just use covid as an excuse to cancel things, they should at least CHANGE the description of the hotel to the REAL amenities and LOWER the price. It was been really a disappointment. The room is good, and the service is really good.
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Pearlie Aviles, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 25 Mar 2021
Hi JPS1994, Thank you for your review. I'm glad you enjoyed our room and service as well! Due to the pandemic, our property has had to temporarily modify operations. One of the top priorities we pride ourselves on is your satisfaction. After some research, we noticed not all of our booking sites streamlined with the updated information and for that we sincerely apologize. We hope that some time in the near future, we are running back to normal again! Thank you again for your valuable feedback, we truly look forward to seeing you again. Best regards,
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Joooles_m wrote a review Mar 2021
Longmont, Colorado111 contributions67 helpful votes
My stay here was transitional housing generously provided by my new employer – meaning I didn’t pay the bill – if I did my review might have been different. I was here for two full months, allowing an unusually detailed look at the operations of what you’d assume was more upscale lodging. After tallying up the good and bad, waffling between a “three” and a “four,” I decided this property earned a solidly three-star rating. First the good: I was given a corner room on the third floor that offered a scant view through large windows of Downtown Boston far to the east. This was a dog-friendly room in a dog-friendly property, and that worked exceptionally well for my aging chocolate lab (though they charged me $150 in “pet rent” for the privilege). The room design and features appear sleek, especially the large bathroom and roomy shower, which I’ll always miss. Generally, this appeared as a well-maintained property; the friendliness and knowledge of the front staff varied; the male staffers were always warm and welcoming, while the women more than not appeared cold and rather aloof, especially when my old dog dared to wander behind the large sweeping desk. But all had treats to give him, which I appreciated. During a snowstorm, the staff went out and swept snow off all the cars, which was a remarkably nice gesture. For Thanksgiving and Christmas, we were given little gifts and a special dessert. OK, now the bad – and for a property of this caliber, there was much too much of that. First the parking lot was cramped and at $20 a day, ridiculously expensive. Some of the rules seemed infrequently enforced, particularly the covered check-in parking where people routinely parked all day (including a Mercedes with “TheGoddess” personality plate). The worst: Things like rationing toilet paper to two rolls a week. LET THAT SINK IN: Yes, you had to get toilet paper from the front desk, and they began rationing toilet paper to two rolls a week. Astonishingly unacceptable. And then there was the laundry room. Traveling across the country with my RV, I had used a great many laundry facilities costing between $1 a load and, rarely, even $3; half or a quarter that for drying. Here, both the tiny wash and dryer machines cost $4 ($8 a small load) – and the washers routinely finished a cycle leaving clothes soggy wet and full of soap. The closet-size room felt like a COVID breeding ground … made worse by the fact that one machine was out of order the entire 60 days I was there (as insult to injury, that machine was fixed the very day I checked out). Exiting the room, one couldn’t help noticing the expansive but rarely used exercise room and large swimming pool that gobbled up excessive amounts of real estate. The in-room kitchen facilities were sleek and well designed … but the appliances were old and junky. The TV constantly rebooted itself leaving you fumbling with the remote trying to get it back to the TV station you were watching. While the room was relatively quiet overall, banging from the floor above was a constant occurrence. Lastly, the large dining and bar area were unused the entire time I was there, owing to the pandemic. While that was understandable (and perhaps compliance related), the “breakfast” consisted of fruit, hackneyed granola bars and muffins and tiny containers of juice in a plastic bag. During the pandemic I had stayed in a couple of motels that actually managed to serve a hot breakfast. But at least hot coffee, a machine serving cold juice, milk, cereal, bagels, chilled yogurt, etc. were offered by most of the motels I stayed in across the country. An upscale hotel like this surely could have offered a little better breakfast offering. Bottom line, I expected much more from this Marriott property. But I do still miss that shower!
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Date of stay: December 2020
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Trip type: Travelled on business
Room Tip: Get a room in the top floor in the west wing if you can.
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1 Helpful vote
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Hanna S wrote a review Jan 2021
1 contribution1 helpful vote
I stayed there for 3 months and I would say that ARTHUR and Gotham are the best employees I’ve ever met and I stayed in sooo many places around the world ! Truly professionals They were always smiling, helping, asking how am I. Every single day! They both need promotion ! Maya was also super sweet but she was mostly pm so I didn’t see her much The service was amazing! Rooms are soooo beautiful and well equipped. All requests were delivered in a seconds. I just have a minor advice. Housekeepers need to say at least hi when they see people in the corridor and they need to be nicer when they are servicing rooms and girls are the front desk need a little more training except Maya. They are not welcoming and not professional Thank you GM Derek! You are doing amazing work and thanks you for all the holiday gifts ! They are priceless ♥️ Hanna Shakhn
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Date of stay: January 2021Trip type: Travelled solo
1 Helpful vote
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Eric Lee wrote a review Oct 2020
New York City, New York4 contributions4 helpful votes
I had the worst night I have ever had in a hotel. It has very poor sound insulation. I could hear ppl in the upper floor walking, showering, doing things from 12AM to 2AM! It was a terrible night and I won’t stay another night at this hotel ever!
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Date of stay: October 2020
Value
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Room Tip: Top floor may avoid noise
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1 Helpful vote
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Response from Pearlie Aviles, Guest Services / Front Office at Residence Inn by Marriott Boston Watertown
Responded 13 Oct 2020
Hi EricLee1000, Thank you for sharing your feedback with us. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured we are taking steps to help ensure problems of this nature do not occur in the future. We hope to see you in the future when your travels brings you back to Watertown.
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fam4ny wrote a review Sep 2020
new york93 contributions77 helpful votes
Stayed here for 2 nights in a 2 bedroom suite. Excellent Value and staff was very friendly. This is still a Covid 19 environment and this hotel did their best to comply with both Marriott's guidelines as well as the state of Massachusetts. Parking: While the hotel boasted maximum allowed capacity for this Covid environment, the parking lot was quite full. My guess is that in the past, half the guests drove and the other guests used other means of transport. This time everyone drove. Reception: Plexiglass installed around front desk and tables set up to maintain social distancing between check in and reception. Cards are sanitized in a bucket and Sanitizing gel machines are located throughout the space. Front doors are automatic so no need to touch handles. If you don't have a mask, you can just ask the front desk. When I saw a guest sitting in lobby with just a gator around their neck and not using it, I suggested to the front desk that this guest might need a mask and they took care of that immediately. Elevator: limited to 3 people. If you want to go alone, people are very patient to wait for next elevator. You need to touch the buttons but there are sanitizing machines outside the elevator. Breakfast: While it is no longer an option to have the fabulous hot breakfasts, Marriott makes pre-packaged bags with juice, a piece of fruit, water bottle and a coffee cake. I wish there was a self serve coffee machine as well but not a big deal since you can make it in the room. Rooms: Very clean. They wait 24 hours between guests and they do a thorough cleaning. Pros: If you need anything you can call front desk or stop by and they can hand you the items or have housekeeping deliver to just outside your guest room door. Very convenient location next to a large Target store in Watertown. Easy driving to Charles River, Boston and highways if needed. Spacious Rooms, excellent air conditioning or open windows for fresh air. Sterilizing the remote controls is great - should do it in each room of suite. Only the main room had the remote in a "pocket". I used my own sanitizer on the ones in the bedrooms. They limit the number of people that can swim or use the gym at the same time! I didn't personally use it, but saw that they were very compliant! Pet friendly! Always a plus if you travel with your pet. Must reserve in advance! Suggestions to hotel: Add more sanitizing machines to each floor and corridors as well as installing them in guest rooms. I realize you can wash your hands, but it would be nice to have some gel - and not just 2 small square wet wipes - to clean your hands when you open your room door. Include extra large garbage bags in the rooms. Since many people ordered food in or cooked, it results in lots of garbage. Garbage disposal is great, but there is still a lot of packaging that needs to be tossed out. Kitchen garbage is small and I went down to get extra bags. My refrigerator looked clean and I did find a clear lid to an ihop container left in the fridge, but it was hard to see since it was lodged behind a shelf. Maybe encourage housekeeping to look in the refrigerator to be sure. Would have liked to have a small broom and dustpan for cleaning up after myself since housekeeping does not enter premises during a guest stay - which is great by the way - just need to make sure guests have the tools to keep the space clean. 2 dish towels was not enough. Traveler suggestions: If you have any difficulty walking, ask for a room closer to elevator. We had a great room, however, it was at the end of a long corridor and that could be difficult for older guests. Bring your own paper plates and plastic utensils. The room comes with service for 4, but I found it hard to continue to clean dishes and ended up using the paper goods and napkins that i brought with me. I also went to target and bought more sanitizer and liquid hand soap so that it was easier to wash hands and not share a tiny bar of soap at each sink.
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Date of stay: September 2020
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Room Tip: Hi floor for great view or if trouble walking, ask for room near elevator bank.
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3 Helpful votes
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Maitreyib wrote a review Feb 2020
New Delhi, India85 contributions62 helpful votes
We have stayed at this hotel since it first opened and really enjoy it- staff at front desk are very friendly, pleasant decor, fireplace in lobby, comfortable seating in lobby, free shuttle to downtown Harvard square- lots of reasons to return . However housekeeping standards have slipped and I’m disappointed enough to comment on it. When we checked in ,there were cinnamon sticks in the disposal. The next time room was minimally done- bed smoothed over and garbage emptied is all. They apologised and sent the person responsible to redo the room . Today it wasn’t done at all , In spite of not having any sign on the door- they do not have “ please make up room” signs, just“please come back later “ signs. I don’t know what the problem is - overwhelmed staff, not well trained staff , or a difficulty in getting staff, but it certainly isn't what I expect of Marriott. When I called to ask why, they did offer points in lieu of service, and sent up fresh towels. We do like the hotel and will probably return, but I just hope they get their housekeeping act together - soon!
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Date of stay: February 2020
Cleanliness
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Room Tip: Rooms overlooking mall maybe quieter
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2 Helpful votes
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Response from MarshaW617508, Manager at Residence Inn by Marriott Boston Watertown
Responded 16 Feb 2020
Hello Maitreyib, We thank you for taking the time to express your concerns about your most recent stay, but most importantly your loyalty throughout the years by coming back to our hotel. One of the top priorities we pride ourselves on is your satisfaction, and please rest assured your stay and feedback is very important and will be addressed within our departments to research where the level of service with your housekeeping went wrong. Thank you again for your valuable feedback, we truly look forward to seeing you again, making up your stay, and regaining your loyalty. Best regards,
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PRICE RANGE
$278 - $412 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsWatertown
NUMBER OF ROOMS
150
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Frequently Asked Questions about Residence Inn by Marriott Boston Watertown
Which popular attractions are close to Residence Inn by Marriott Boston Watertown?
Nearby attractions include New Balance Factory Store (0.8 km), The Dorothy and Charles Mosesian Center for the Arts! (0.8 km), and New Repertory Theatre (0.9 km).
What are some of the property amenities at Residence Inn by Marriott Boston Watertown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Boston Watertown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Boston Watertown?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Residence Inn by Marriott Boston Watertown?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Residence Inn by Marriott Boston Watertown?
Conveniently located restaurants include Red Lentil, Stockyard Restaurant, and Deluxe Town Diner.
Are there opportunities to exercise at Residence Inn by Marriott Boston Watertown?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Residence Inn by Marriott Boston Watertown have an airport shuttle?
Yes, Residence Inn by Marriott Boston Watertown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn by Marriott Boston Watertown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Boston Watertown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Boston Watertown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.