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We had reserved a 3-star mystery deal through Priceline. This hotel is NOT 3-stars. It was disgusting. We had let the hotel know in advance that we would be a late check-in (11pm). There was no one at the front desk, and entrance to the...More
1 Thank kathrynnmerrill
Response from 00esa, General Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 17 May 2017
Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition and the smell in the hallways you reported in your review. Your comments will be shared with our team so we can address these issues immediately. We...More
While in the Boston area for a serious medical procedure, my wife and I stayed here for 3 weeks. The location is relatively convenient to the major Boston hospitals. The best part of our stay was the support and assistance of the staff - everyone,...More
Thank Maggie S
Response from 00esa, General Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 6 May 2017
Maggie, thank you for your stay at Extended Stay America - Boston - Waltham - 52 4th Ave. and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words...More
This is a great, well-priced location. Close to major highways, restaurants and retail. Staff is great, from the manager Dave, to the front desk staff (Richard, Ashleigh, and several others), to Pete in maintenance, to the housekeeping team. They all strive to make your stay...More
Great hotel! It's clean and staff is very friendly! Located in great distance from the city! Recommend to everyone! Love Ashley the manager she is great! Room was clean and staff is always available to help!
I would never recommend this property. The staff at night has terrible attitudes and are extremely rude and unaccommodating. The entire second floor of the property smelled of smoke and bug spray. I attempted to use the internet in lieu of work but could not...More
1 Thank Taylor P
Response from Manager_11525, Manager at Extended Stay America - Boston - Waltham - 52 4th AveResponded 16 May 2017
The staff and I read your comments about your stay with us. The situation you described regarding the rudeness and hallway odors are truly regrettable. We also sincerely apologize that our free Wi-Fi services were not up to your standard, we are very sorry for...More
US$ 138 - US$ 216 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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