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Extended Stay America - Boston - Waltham - 52 4th Ave

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Non-Smoking Hotel
Room features
Kitchenette
Non-Smoking Rooms
Microwave
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Location
Full view
47Car recommended
Grade: 47 out of 100
22Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Reviews & more
86Reviews
42Photos
0Q+A
17Room tips
Traveller rating
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  • 33
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Stayed here for one nite. Although the room was clean enough there were a few complaints. No extra sheets, blankets or pillows and front desk was so busy he finally put a sign up saying he stepped away. Huh? Line was long and he was gone so long we ended up making due. Not one c
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Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th Ave
Responded 23 Oct 2018
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you all with the hospitality you should always expect from us. Sincerely, Hotel Management
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**WARNING!!!** Do not stay here!! This place is horrible in every way.

I booked my room weeks before my trip. I went to check in Saturday night and they told me they double booked and they had to go see if there was a room available for me. I waited about 45 minutes for them to
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Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th Ave
Responded 17 Oct 2018
Thank you for being our guest and for taking time to leave feedback. We apologize if you were overcharged during your stay. We assure you that this was not intentional, and we are sorry our team did not provide you with a clear explanation of the charges during the check-in process. We will take steps to communicate this more clearly in the future. Our front desk team is always available to help you so please feel free to reach out to them for any queries that you may have regarding your bill. Thank you again for your feedback, and we hope you will consider giving us a second chance to make a better impression in the future. Hotel Management
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Reading the other reviews, there is a recurring problem that management will post on here is not their norm, but it certainly appears otherwise. We had 2 rooms reserved. We checked in with the most unfriendly front desk staff I've ever dealt with, asked for recommendations for
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Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th Ave
Responded 4 Oct 2018
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
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Walked in and there was lo lobby...just a front desk and two elevators.
Everything looked old, not clean....I paid $120 per night and had booked for two nights...my worst mistake booking a hotel.
This hotel is not even worth $30 per night.
The room they gave me was full of flies.
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Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th Ave
Responded 29 Sep 2018
Thank you for reviewing our hotel. We strive to provide clean, comfortable accommodations with great service and we sincerely apologize for missing these marks during your stay. We hope you will consider giving us another chance to provide you with the spotless accommodations and excellent hospitality you should always expect from our team. Thank you for choosing us and we hope to see you again. ​ Sincerely, Hotel Management
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1. The hotel is very dirty. I would NEVER stay again this hotel.
2. The overall lobby and halls had trash all over.
3. The elevator was not functioning well and the desk clerks did not tell us. Even though the elevator is directly across from the front desk. Another guest tol
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Response from 00esa, Manager at Extended Stay America - Boston - Waltham - 52 4th Ave
Responded 23 Sep 2018
Amy, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
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The only thing inside the cabinets and drawers are stains. FYI.
I think this was a missing cabinet door, if not, it's just a very ugly unfinished cabinet
The 2nd room they gave me. Gross.
Toilet when I checked in. There were empty fireball bottles in the trash next to it.
Photo provided by managementExtended Stay America - Boston - Waltham - 52 4th Ave
Studio Suite - 1 Queen Bed
Previous
"Choose another hotel!!!"
"Book another hotel."
"Do not stay here, unless your bring cleaning supplies and a vacuum cleaner."
"Avoid at all costs"
"Upper floor, not near the elevator"
Previous
PRICE RANGE
US$ 94 - US$ 161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead waltham boston hotel walthamextended stay america walthamhomestead hotel waltham
FORMERLY KNOWN AS
Homestead Studio Suites
LOCATION
United StatesMassachusettsWaltham
NUMBER OF ROOMS
140
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