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Chateau Merrimack Resort and Spa

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160 Pawtucket Blvd, Tyngsboro, MA 01879-2111
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Room & Suite (8)
Dining (6)

About

Location
Service
Value
4 Star resort hotel featuring 30 luxury rooms, upscale full service dining at 'Pino Mediterranean Steakhouse', 6 separate event locations, a separate pool and spa facility, located just 35 min north of downtown Boston.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Valet parking
Hot bath
Indoor pool
Sauna
Restaurant
Breakfast available
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Massage
Salon
Solarium
Steam room
Waxing services
24-hour front desk
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Nicole E wrote a review 23 Jan
1 contribution
This rating is for the spa. We were told multiple times before our appointment that a gift card would be accepted, including when we booked the appointment and noted that we wouldn't want the massages if they weren't able to take gift cards, and at the time of payment they wouldn't accept them and we had to pay out of pocket. On top of that, we were over charged for the services. They haven't responded to any of my attempts to fix this situation, ignoring multiple emails over the course of more than a month. I had to contest the over charge with my credit card company, and there's nothing I can do about the $600 I had to pay out of pocket despite having the gift card.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mazdaag wrote a review 15 Jan
Nashua, New Hampshire1 contribution6 helpful votes
Likely the worst hotel experience I’ve had for the highest price. At check in, name was not in the system, and took longer to find it through expedia. Then the credit card system didn’t work. Then they charge you $150 for the privilege of a key. There are no key cards, so ability to get multiples. The pool is off property, not mentioned online. The pool is closed at 5pm on a Saturday, completely unheard of in a hotel and not mentioned online. They do mention online they give you a champagne toast on arrival, which I confirmed was a lie with the staff- it should be removed. The excruciating pounding and bass from the nightclub lasted until MIDNIGHT with no concern for any of the guests who are stuck with it. Desk staff DNGAF. Great relaxing sleep environment! The uninsulated door to the patio has visible air gaps with 30degree air pouring in nonstop. The towel warmer is broken. The bathroom fan is broken. We are told the pool opens up at 9am on Sunday. We get dressed and walk like 300 yards to it. The door is locked. No one is there. We walk back confused and freezing. I call the spa. No one answers. I talk to front desk. She doesn’t know why it’s closed. I ask for the manager to call me. They don’t. The front desk tells me now it’s open at 1030. There is one pot of coffee for the entire hotel. It is empty and not monitored, as the front desk DNGAF. incredibly bad experience and apathy from every staff member. Not a single Welcome, Thank You, Goodbye, or smile.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Allison M wrote a review Nov 2022
1 contribution
DO NOT RECOMMEND FOR A STAY! Poor service and not fully open as advertised. I recently stayed at the Chateau Merrimack in Tyngsboro, MA November 11-12, 2022. I was looking forward to a relaxing, first class experience, but this was not it. As I settled into my room, I discovered that the TV did not work. I used the phone in the hotel room to call the front desk for assistance with the TV and could not get through - it was clear something was wrong with the line. I then attempted to call the front desk from my cell phone, and the phone simply rang and rang. I called the front desk multiple times and received no answer. (I also want to note that when I was booking my room at the hotel online, l I had the same issue. I had a few questions for the hotel staff, but was never able to get someone on the phone. I wish I paid attention to that red flag!). I decided to give it one more try before walking down to the front desk (this was the fifth attempt over a 30 minute period) and finally someone answered. I explained that the TV was not working and the young woman at the front desk said she would be down in a few minutes to take a look. After waiting for 30 minutes, no one showed up, so I called the front desk again. The same young woman answered and said she had been busy with other clients and would come now. When she arrived, she was unable to figure out the TV either. She left and sent someone else, the manager named Jay. Jay said the hotel was under a “soft opening” and that the TVs in the hotel had not been set up to work and wouldn’t be for a while. WHAT?!?! The website makes NO mention that they are under a “soft opening” (not sure what that even means) and that basic amenities you would expect (especially at a hotel that charges $300-$400+ per night), such as a working TV, are unavailable. Jay said the only way to watch TV would be if I had my own Netflix, Hulu or other streaming accounts, I could use my phone to connect them to the TV. He showed me how to do this, however, how about the guests who don’t have their own Netflix or other streaming services? Do they just not have access to watch TV during their stay? For me this was a nuisance I shouldn’t have had to deal with within a hotel at this price point. Jay said he’d waive the $38 amenity fee. I asked him if he could do anything additional and he said he’d give me a $45 credit for their restaurant. He said to tell the hotel staff that I had a $45 credit when I checked out the next day to be taken off my bill. I ate dinner at the restaurant that night and the total ended up being $60. When I checked out the next day, I told the young woman at the front desk that I had a $45 credit from Jay to be taken off the bill towards my meal at the hotel restaurant. She had to call the manager (I’m assuming Jay) and then told me they needed my email address so that they could send me a gift card to the restaurant. I was not happy and explained that I wanted the $45 credit to be taken off my bill today – this is what Jay had agreed too, not a gift card that would be emailed to me at a future date. The woman had to leave to call a manager again and this time returned with a $60 gift card for me to the restaurant. I took it and left, but am very disappointed that they did not honor what was promised. I didn’t want a gift card to return to the restaurant – I wanted the credit I was told I would be receiving at the time of check out. On a final note, during my stay at this hotel, I heard from several members of their staff that they are understaffed (it shows) and have been in this “soft opening” mode for a long time and have no idea when or what it will mean to be officially open. I was appalled at the service I received and the experience I had. For what this hotel charges and the experience it says it provides, you would think they would be upfront with guests about their soft opening and what this really means. Do yourself a big favor and stay elsewhere!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Laura E wrote a review Oct 2022
The hotel was amazing. So clean and the employees were so polite and accommodating. The spa is unbelievable. The hotel grounds are well maintained and beautiful. We also ate at the Pino restaurant. The food was so unbelievably good. The best steak I’ve had in a long time.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$203 - $313 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsTyngsboro
NUMBER OF ROOMS
30
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CHATEAU MERRIMACK RESORT AND SPA (Tyngsboro) - Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Chateau Merrimack Resort and Spa
Which popular attractions are close to Chateau Merrimack Resort and Spa?
Nearby attractions include Lowell National Historical Park (7.2 km), Boott Cotton Mills Museum (7.4 km), and LeLacheur Park (6.5 km).
What are some of the property amenities at Chateau Merrimack Resort and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Chateau Merrimack Resort and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chateau Merrimack Resort and Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Chateau Merrimack Resort and Spa?
Conveniently located restaurants include Dream Diner, Pressed Cafe, and Fishbones.
Are there opportunities to exercise at Chateau Merrimack Resort and Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are pets allowed at Chateau Merrimack Resort and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chateau Merrimack Resort and Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Chateau Merrimack Resort and Spa?
Many travellers enjoy visiting Whistler House Museum of Art (6.8 km), Working People Exhibit (7.2 km), and Jack Kerouac Birthplace (6.6 km).