We were asked if we wished housekeeping during our five-day stay. We agreed, even though we were told that they would only occur every other day. On day three, housekeeping ignored our room. When I went to the desk that evening when I got back, they apologized and promised that they would service the room the next day. They did not. Three of us spent five nights in a hotel room without anyone ever removing towels or trash. This seems like a small thing, but it was a significant inconvenience. Our room simply did not have sufficient places to hang towels, and the two garbage containers were very small. So by the end of the trip we were surrounded by damp towels and bins overflowing with waste. We will be traveling to the Lowell/Lawrence area again. We will not make the mistake of staying here again, and I hope you do not, either. If management has decided that they simply cannot afford the staff necessary to replace towels and waste bins (and there seemed to be a lot of staff hanging around in the mornings), then they should warn potential guests of the 'no housekeeping' policy.…
Pros: Clean room, comfortable beds and pillows, friendly staff. Nice fresh scrambled eggs and bagels at breakfast. Cons: (maybe I’m picky). Breakfast had no bread for toast. There was a good variety of cereals, but no milk or bowls. The coffee was gone, only decaf left, and the only creamers were hazelnut. There was one tiny bar of soap in the room which went back & forth between the sink and the shower. And the hair dryer needs an upgrade.
Worst Marriott we (my wife, my 2 kids, and myself) ever stayed at. Been a member for a while now. Will NEVER stay here again. We are still trying to get all the funds released from 5 different holds that were placed on my bank account. Never cleaned, never refilled anything, trash all over the place outside. Looks like they NEVER paid the trash bill. People having a party in the pool that weren't even guests. Would love for someone outside of the actual management to call me. I have pictures and can explain entire nightmare. The only good from entire stay was 2 female employees at the front desk. The one girl with the broken foot and another girl that worked swing shift (Alexis is her name is think). They truly tried to fix the issues and help us with finding the toiletries and refill items I needed.…
This place is clean ad confortable The reason I loved this place it’s the employees They make you feel like home and they are always there to help Thank you Denise Miguel Diomairy uglio elvin the ladies for the room and everybody else Really loved it !!!!
The staff was very good for the most part. The young lady at the front desk in a leg cast was very professional, helpful and friendly. We stayed in room 317, the one with the broken window you can see from the parking lot. The room wa very damp, towles would not dry. When we returned home after 4 nights the clothes in our suitcases were still damp. The lobby also had a damp, musty smell and the lobby doors were open most of the time during the day. The breakfast room has very limited seating. The one day we went to breakfast there were no plates. Though there was plenty of food to choose from. We have stayed in this hotel in the past and do not remember any issues, but we will not stay here in the future.
I hesitated to reserve this shovel, but I got a government employee discount and it was close to the Church we were going to for a funeral. It's close to the highway and easy to get to. There's a Longhorn Steakhouse and Cracker Barrel on the same road/path to the hotel. But, the establishment is dated. The decor is dated. But, the room was clean, bed was comfortable and staff were more than accommodating/friendly. For our 3 day trip it was fine. Quiet neighborhood, quiet room.
It would be our almost perfect stay, except some neighbors who decided to have a late heated discussion until 1 am. But, I am afraid, that most of the hotels have a very thin walls- builders trying to save some money. We were welcomed with a big smile by Reception desk personnel. The room was cleaned and cozy. There is a nice continental breakfast-nothing big and spectacular but it can fill-you up in our opinion. The coffee, tea is served at the front desk all the time. The surrounding area is kind of rundown, but at least close to highway for easy to get in and out. We did not hear much of noise traffic passing by.
First the positives, close to the highway, with ample parking, and professional staff. The rooms are clean but a bit small. The negatives waited more than 20 minutes to check-in, the one person on the desk had to deal with a woman in a hurry who insisted she had a reservation and eventually figured out she was at the wrong hotel. The front desk person stayed calm and professional throughout the 20 minute ordeal a second person on the desk and we would have been checked-in in seconds. There were no sanitizing wipes in the room, the TV remote wasn’t bagged (as in other Marriotts), there was a rust stain on the floor under the toilet and mold on the ceiling in the shower. I would have let them know when I checked out, but there was nobody at the desk when we left.
The room needed cleaning. There were visible clumps of dust on night stand. The toilet kept getting stopped up, and then we found out that the hotel knew there were problems before they rented the room - they were just waiting to get a plumber in.
This hotel feels like it is in desperate need of updating. Everything seems quite rough around the edges. The hallways also had an unpleasant musky smell that seemed to follow you everywhere. The driveway is right next to Wendy’s and contains a huge pothole. On the positive side, the people were very nice and I did not see any bugs.