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The resort was very nice and comfortable. The desk staff easily accommodated a request to move from the 3rd floor to the 1st. The room had a rustic decor, but others had contemporary looks. There seemed to be a lot for families to do and...More
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Although the location was great for our trip, the accommodations were not anywhere near what I expected. The rooms were very dated as were the appliances. The floor squeaked with every step. The staff was really good but spend your hard earned money elsewhereMore
Response from HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce ResortResponded 3 days ago
We're sorry to hear you were disappointed in your stay at Oak 'N Spruce Resort. It's our goal to be sure our guests are comfortable and receive outstanding service.
There are lots of exciting things planned for Oak 'N Spruce over the next few years,...More
As many other people experienced, I received a phone call from IHG offering me a special deal for being a club member; 3 nights for $249. I thought it sounded great and stupidly booked over the phone. Before the call ended the agent mentioned briefly...More
Thank Heather V
Response from HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce ResortResponded 4 days ago
We're sorry to hear of your frustration. This is certainly not the impression we want to leave with our guests. Our getaway vacation packages are deeply discounted, because we know that vacation time is precious. For those interested in learning about our Club and benefits,...More
My wife and I along with another couple stayed for a week in October 2017 at the Holiday Inn Club Vacations Oak n' Spruce Resort in South Lee, Massachusetts. Overall it was a very positive stay and one that I would repeat. The location was...More
I have been an owner since 2010 when this was owned by Silverleaf. I never had an issue with reaervations or anything else for that matter.
Since Holiday Inn bought this property I have had nothing but issues. I signed in this past wednesday and...More
Thank Nicholas V
Response from HIClubCounselor, Guest Relations Manager at Holiday Inn Club Vacations Oak n' Spruce ResortResponded 1 week ago
We're sorry to hear of your frustrating experience at Oak 'N Spruce Resort. This is just not like us.
Our tour representatives have a passion for what they do in helping guests understand the benefits of Club Membership, but we never want that passion to...More