It was quite dirty. There were hairs on the sheets and the floor needed to be vacuumed. The free WiFi did not reach our room. The toilet clogged easily and they gave me a plunger wrapped in plastic. The plastic came off as I was walking to the room to fix the toilet and there was poop on the plunger!!! So gross.
Though this was our second time here,the bedroom itself was ok, the issues husband and I had were mostly in the bathroom. When stepping into the tub, the bottom was soft and moving!! like there was nothing underneath, and the white baseboards hadn't been cleaned in a long time. The cheap shower curtain had hair on it before we even stepped in. One final thing was the chair beside bed was full of dust also, along with a dirty spot on the blanket, which grossed us out. I did call management after checking out by phone of the dissatifaction, not of asking for a refund but only to let them be aware that their cleaning staff are not doing a good job at all. She told me they will soon be updating their bathrooms. For their sake I hope so and start having their staff do what luxury hotels do...clean clean clean! No one wants a dirty room to sleep or bathe in. I trust that all will improve soon, and maybe if we feel lucky that we'll be back.…
To respond to the other comment on here, I grew up in Somerset. I no longer live in MA. I got the same comments from my family but, I stayed here because I needed to get away from family and everything. I felt completely safe regardless of what people looked like or where they came from. I stayed for 3 nights and there is a good mixture of all kinds of people and cultures. It was quiet, perfect and peaceful for me. The beautiful garden and swing benches overlooking the water was so peaceful I could have slept out there. 🤣The room was just what I needed! My room had a view of the water and the City. No coffee pot, but coffee shops literally everywhere. Its minute from the City. The manager was friendly and the other staff as well. Definitely would return!!!
When we told people where we were staying, their eyes got huge! Evidently, the homeless people in the area were put up here during the colder months. Anyway, they are in the process of a remodel. Reception was super friendly with a quick check in! Hotel overlooks the river. Two story walk up. New carpet. Standard room. No frills. No coffee pot or microwave but it had a fridge. Not close to anything worth mentioning. It’s a work in progress but I have high hopes for them! We paid half of what other hotels in the area were charging so I’m happy!