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Crowne Plaza Pittsfield

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Crowne Plaza Pittsfield
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398 Reviews from our TripAdvisor Community

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Showing 386: English reviews
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Reviewed 1 week ago via mobile

No refrigerator and cleaning not finished when we returned at 2:43pm (after being gone since 9am!!!) Disappointed, but the room itself is very nice and spacious. Also, the ice is only on one floor. Rather inconvenient, especially since that was the only way to keep our food and beverages cold. Also no fan in the bathroom.

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Helpful?
Thank Diana B
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Diana B. , Thank you for your feedback. We do have refrigerators available upon request for future reference. I am sorry the housekeeping service was not completed upon your return. We do make every effort to clean rooms when people are out for the day. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Northborough, Massachusetts
Reviewed 4 weeks ago via mobile

1. The rooms were clean, neat, and good mattresses 2. Twenty bucks is much too much for breakfast buffet. Add more options or lower the price. More and more hotels are offering free breakfast buffet. Time to get on board. 3. Fix your A/C. Restaurant temp was 80 degrees. Much too hot. Mentioned it to the waiter last night, but...

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1Thank SteveDGT
Reviewed 5 weeks ago via mobile

Booked several rooms on a holiday weekend. Good for kids and families, close to skiing. Was clean - my #1 criteria. Pool and hot tub a plus. Restaurant sufficient, close to other restaurants and services. Would go back again.

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Helpful?
Thank Mary G
Cut Bank, Montana
Reviewed 16 February 2017 via mobile

About the visit: Stayed (2) nights for a wake and funeral of a family member. Stayed in a double bed room with my wife and 3 young sons. The Location: The hotel is centrally located in the center of Pittsfield, and is easily accessible by car. Easy to reach, and easy access to the NY Thruway, the MassPike and the...

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Helpful?
1Thank John M
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear John M., Thank you for providing us feedback regarding your stay. I am sorry you experienced issues with the parking garage. We are glad you found the location convenient and the pool enjoyable. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

North Reading, Massachusetts
Reviewed 13 February 2017

Room was impeccable, pool was top-notch, and the staff was very friendly and helpful. Great place to stay in the Berkshires. The ski and stay deal is an excellent value. This hotel really supports the local community.

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Helpful?
Thank mmm4boys
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear MMM4BOYS, Thank you for your comments. We appreciate the kind words. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

Syracuse, New York
Reviewed 7 February 2017 via mobile

Thought the location of the hotel to my training class was very close; the front desk staff-when I arrived a little before check in-they allowed me to check in right away. I asked if I could check out after my Orientation which would end at 3:30 and a young lady by the name of Emily stated that we could--staff was...

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Helpful?
1Thank Robert C
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Robert, Thank you for your comments. I am glad you found the staff accommodating. Thank you for staying with us. Sincerely, Chuck Burnick General Manager

cork, ireland
Reviewed 21 January 2017

Stayed here end December & used as a base for skiing in Jiminy Peaks. Hotel was comfortable & our adjoining rooms were large & clean. Breakfast was enjoyable (Omelettes to order were very tasty). Bar area was small but nice atmosphere. Staff very helpful. Car park very run-down but free !! Hotel is showing its age & rooms could do...

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Helpful?
Thank corkref
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Corkref, Thank you for your comments. We are glad you found the accommodations comfortable. Thank you for recommending us. We look forward to seeing you again Sincerely, Chuck Burnick General Manager

Pine Beach, New Jersey
Reviewed 14 January 2017

Love this place. Hotel staff is very accommodating from the front desk to the house cleaning. I always get two rooms poolside on the second floor, non smoking for the kids and smoking for the adults right across from each other. Being right in the center of historic downtown, this hotel is within walking distance of fine dining for those...

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Helpful?
1Thank lined0c
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Lined0c, Thank you for your comments. It is great to hear good things from a repeat guest. We look forward to seeing you again. Thank you for choosing us. Sincerely, Chuck Burnick General Manager

Norwalk, Connecticut
Reviewed 7 January 2017 via mobile

My son and I stayed one night and took advantage of the ski deal. It is a good value and we got buffet breakfast and 2 Jiminy Peak tickets included in our rate, plus parking. The hotel is outdated but clean and the staff is very friendly. We used the pool and hot tub both of which were heated. An...

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Helpful?
1Thank Robyn B
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Robyn B., Thank you for your comments. I am glad you were able to take advantage of our ski package, and enjoy some of the hotel's amenities. Thanks for choosing us. Sincerely, Chuck Burnick General Manager

Albuquerque, New Mexico
Reviewed 1 January 2017

In November 2016, we booked a 4 night stay in June 2017 for a nearby music festival. At the time we booked the reservation, I was careful to choose a rate that would allow us to cancel with no penalty in case we decided to change our plans. About a month later, I cancelled the reservation. A few days later,...

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Helpful?
Thank mikeinnm
Chuck B, General Manager at Crowne Plaza Pittsfield, responded to this review

Dear Mikeinnm, I am sorry you experienced issues with your reservation. I am not sure about the details of your experience, but in the future I would recommend contacting the General Manager of the hotel directly if you have an issue that needs to be resolved. I assure you our goal is to provide excellent customer service to all of...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 

Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201-6298
Region: United States > Massachusetts > Berkshires > Pittsfield
Price Range: ₹ 6,644 - ₹ 19,020 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Pittsfield staff and other travellers.
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Questions? Get answers from Crowne Plaza Pittsfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“poolside for kids”
 of 5 bubbles lined0c, 14 Jan 2017 | Read review
“Book elsewhere”
 of 5 bubbles mikeinnm, 1 Jan 2017 | Read review
“The 9th floor overlooking the town square was very quiet, end of the hall. I didn't hear any sounds at all.”
 of 5 bubbles 322TeresaM, 23 Dec 2016 | Read review
“Great venue for fundraising events”
 of 5 bubbles Michie1291, 20 Dec 2016 | Read review
“I thought it was what I would expect from a Crowne Plaza”
 of 5 bubbles 496jamyv, 10 Dec 2016 | Read review
5 of 5