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Front desk very engaging and efficient. I have stayed at this hotel many times, and keep coming back because of the quality of the staff, particularly in their Concierge Suite. This hotel is a great option for business travel, and weekend/vacation travel in Massachusetts' North...More
Large hotel net to Salem and Boston. Plenty of free parking and in a quiet area. Room spacious and beds comfortable. Breakfast a little pricey but plenty of choice and the omelette bar was excellent. Staff very helpful overall. Would recommend if visiting Boston and...More
On vacation with wife and two kids. Booked two double beds, and got to the room and found one queen/king(?) and one little pull out (a cot really) for one person. So, room for 3 people and we have 4. I went to font desk...More
So not worth the aggravation of a fraudulent/over charge. If you're on a tight budget don't risk staying here.
They overcharged me. Then when speaking to them about this on Monday they were extremely rude. They kept transferring me to multiple people.
On Tuesday that...More
Thank Cassia F
Response from Kevin B, Guest Relations Manager at Boston Marriott PeabodyResponded 1 week ago
Thank you for choosing to stay with us her at the Boston Peabody Marriott. I apologize for the confusion surrounding the billing for this trip. I am glad to hear that your stay it self was enjoyable and I can assure you that...More
Staff was friendly and courteous but.....Hotel is supposed to be smoke free, not the case. Walked into our king suite and the smell of cigarette smoke was overwhelming ( worst is they try to mask it). There was a pancake size burnt hole in the...More
Thank Kathy H
Response from Kevin B, Guest Relations Manager at Boston Marriott PeabodyResponded 2 weeks ago
Dear Kathy H,
I wanted to thank you for your positive feedback regarding the staff at our hotel. This is not the type of feedback we are use to regarding our guest rooms. We are a smoke free hotel and unfortunately at times guest do...More