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Extended Stay America - Boston - Marlborough

Booking.comUS$ 133*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 133*
US$ 133*
US$ 133*
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Extended Stay America - Boston - Marlborough
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Boston - Marlborough
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Showing 83: English reviews
Aiken, South Carolina
Reviewed 28 December 2014

We stayed at this hotel one night after a 15-hour day on the road. It went from bad to worse. The outside area seemed fine; it is in a "business" type area which I usually like because it is normally quieter. The room had obviously not been cleaned (or used) recently; there was a roach in the tub, the drawers...

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Helpful?
1Thank k9rocko
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to provide feedback about your experience. We are very disappointed to hear about the condition of your room and that you did not feel safe. We take our guests' safety very seriously. We will work with our staff to make sure we are maintaining a safe environment for all of our guests. We will...

Boston, Massachusetts
Reviewed 19 November 2014

This is not a hotel. It is more like a halfway house. There are sketchy people roaming the hallways and lobby. There's one person at the front desk. I stayed in my room for 10 mins. before leaving. There was a weird brown stain on my sheets. The room had a weird smell. The closet door wouldn't close and went...

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Helpful?
Thank nadiaboston
Saratoga Springs, New York
Reviewed 8 November 2014

After arriving late at night following a return from England and driving 45 minutes out of Boston, finally made it here only to be given a room that hadn't been cleaned. Let me count the beer bottles (13) and one wine bottle and a bottle of Jack Daniels. All empty.

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Helpful?
Thank Molly B
Fairport, New York
Reviewed 7 November 2014

This hotel is not worth the cheap price for a room. My wife and I checked in with only one person on duty at the desk, who was surprisingly unfriendly. We smelled faint cigarette smoke on the way to our room, which increased as we went up the elevator. Upon arrival at our room, we noted dingy surroundings, human hair...

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Helpful?
1Thank Philip L
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am so sorry to read that you received such poor service at check-in, and that your room had cleanliness issues with the bed and bathroom. We will take your comments and coach our team to provide better service in the future. I am grateful for the feedback...

Stamford, Connecticut
Reviewed 3 November 2014

Don't stay here. I just checked in and the room is old. There is supposed to be a fully set up kitchen but you have to ask for all the kitchen dishes. There isn't even a cup. There's no ice machine and you have to make your own ice so when you arrive you have to bang on someone else's...

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Helpful?
1Thank LMJ1234
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that were not aware of our clean kitchen program that provides our guest with fresh clean dishes when requested. As well, I regret to read that our lack of an ice machine was such an inconvenience to you, and that there was no shampoo in...

Fairport, New York
Reviewed 1 November 2014 via mobile

This hotel is not worth the cheap price for a room. My wife and I checked in with only one person on duty at the desk, who was surprisingly unfriendly. We smelled faint cigarette smoke on the way to our room, which increased as we went up the elevator. Upon arrival at our room, we noted dingy surroundings, human hair...

 Report
Helpful?
1Thank Philip L
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to tell us about your experience. I am sorry that you received such poor service from my staff during check in, and that there was a smoke odor in the hallway and elevator. As well, I deeply apologize that your room had cleanliness issues and that your bedding did not meet your expectations. In...

Massachusetts
Reviewed 8 September 2014

Extended Stay America is not good for an extended stay if animals are an issue for you . After two weeks you will feel as if you are living in a kennel. There are dogs everywhere and the stench and barking is very bad in some areas. There is supposed to be a pet section but that policy was not...

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Helpful?
Thank Lovetogamble2009
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you for taking the time to write a review of your stay. We are grateful for your kind words about our staff and location; however, we are sorry to hear that you experienced some disturbances from the pets in our hotel. We will continue working hard to maintain a clean, comfortable environment for all of our guests. Thank you...

New York City, New York
Reviewed 3 September 2014

Ended up there for one night, when all the New England hotels were fully booked (still better than sleeping in the car). The room was fine, clean, with a bit noisy AC. The hotel provides some wifi service, for a better one (= usable one) they ask a fee. If you don't want to stream Netflix, then it is probably...

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Helpful?
Thank Anne P
Reviewed 16 August 2014

On arrival, we had to wait several minutes before someone showed up at the front desk. No bell, no "will return in ____" sigh, nothing. So then we got to our room, threw our stuff in and left to go do something else before coming back later. When we finally did get to spend some time in the room, there...

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Helpful?
Thank Kelly P
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Kelly - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that you did not have a pleasant stay with us. The situation you described, regarding the cleanliness of your room and the service you received is truly regrettable. Please accept our apologies. We will work with our housekeeping staff to...

Surprise, Arizona
Reviewed 11 August 2014

Great value and great price, although I hate the change where you have to ask for dishes. I have stayed at everything from 5 star hotels and resorts to simple motels and have yet to experience the service Sara delivered. NO hotel deserves someone like her with her dedication to customer service and making sure the guest is happy--hotels just...

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Helpful?
Thank Mathieu K
Manager_11525, General Manager at Extended Stay America - Boston - Marlborough, responded to this review

Thank you so much for taking the time to write such a positive review of our hotel. I am so proud to read of the exemplary service you received from our staff and that they went above and beyond to resolve problems for you. I am especially pleased to read that you were happy with your room and kitchen, and...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boston - Marlborough

Address: 19 Northboro Rd E, Marlborough, MA 01752-1818 (Formerly Homestead Studio Suites)
Region: United States > Massachusetts > Marlborough
Price Range: ₹ 7,367 - ₹ 10,469 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boston - Marlborough 2.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Homestead Studio Suites Boston - Marlborough Hotel Marlborough
Homestead Marlborough
Homestead Studio Suites Marlborough
Homestead Suites Marlborough
Marlborough Homestead Suites
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Boston - Marlborough staff and other travellers.
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Questions? Get answers from Extended Stay America - Boston - Marlborough staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
elamnc, 2 May 2017 | Read review
“do not stay here stay away from this hotel management there sucks”
abbikistner27, 14 Apr 2017 | Read review
“We were far from the elevators and on the third floor, no issues.”
stephaniegK3977CJ, 26 Oct 2016 | Read review
“Large property so near an exit or elevator if that is important to you.”
2xDeal, 1 Oct 2015 | Read review
“I would stay away from room next to the stairwells”
AmyF1965, 29 Jul 2015 | Read review
5 of 5
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US$ 133* /night
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Prices are for 1 room, 2 adults
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