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Cranwell Spa & Golf Resort

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#6 of 14 Hotels in Lenox
Certificate of Excellence
GreenLeadersSilver level
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Cranwell Spa & Golf Resort
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754 Reviews from our TripAdvisor Community

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Showing 745: English reviews
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Springfield, United States
Reviewed 1 week ago

This is a wonderful place to relax and recharge. Take advantage of the spa. The restaurants are wonderful, the castle beautiful. Folks are very helpful and always willing to offer a hand. I can't say enough about the Cranwell.

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Helpful?
Thank Michael W
Amesbury, Massachusetts
Reviewed 2 weeks ago

Was recently there for a conference. Excellent facilities, amenities, service and food. Staff could not be any friendlier. The spa facility is awesome...has it all. The grounds and facilities are spectacular.

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Helpful?
Thank kchalkin
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear KChalkin, Thank you for your 5 star review of Cranwell Spa & Golf Resort. We are so glad you enjoyed your time here! The spring flowers are starting to bloom throughout the property, the driving range just opened and the golf course will be following any day now; please visit again soon to enjoy this new season! Sincerely, Deanna

Sydney, Australia
Reviewed 4 weeks ago

I was part of an Insight Vacations Spectacular Fall Foliage Tour in October, 2016, which had a night at Cranwell Spa and Golf Resort in Lennox, MA. What a charming and unique place to stay! It has a definite old world feel about it and reminded me of places I have stayed at in England. The staff were lovely and...

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Helpful?
Thank TravelFriend22
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Travelfriend22, Thank you for your 5 star review of Cranwell Spa & Golf Resort! The resort is charming and unique and I am happy you enjoyed dining in the on-site restaurants. We look forward to welcoming you back! Sincerely, Deanna Mangiardi

Boston, Massachusetts, United States
Reviewed 13 March 2017

Mansion building has defining history & character for the resort. Although farther from the spa and pool the resort will shuttle guests in cold weather, very responsive at least in off-season. Quality of dining was a surprise - Mansion has main dining rooms but even after a few meals in the Music Room & Bar (not the formal restaurant) food...

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Helpful?
Thank Eric H
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Eric H, Thank you for the 5 star review and detailed praise of your recent stay at Cranwell Spa & Golf Resort! We recently changed our Music Room & Bar menu and the feedback has been fantastic - thanks to our chef and his team! There are many buildings with history and character at the resort, but the Mansion...

Rockville Centre, New York
Reviewed 10 March 2017

We decided to get away for a weekend. The Cranwell has big, huge property and history. I decided to get coffee at their cafe " Sloans". It was cold inside, the bartender had her coat on serving drinks, the coffee was cold, tasted like cold water. OK. No Big deal. We had asked for a room connecting to the Spa,...

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Helpful?
1Thank Marvin B
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Marvin, Thank you for taking the time to write your review and we are sorry to learn you were not happy with your stay. I have forwarded your comments to all related departments as customer service is our #1 prioerty and we take this very seriously. I am glad you enjoyed dining in our historic Mansion; Chef Rankin has...

Belchertown, Massachusetts
Reviewed 10 March 2017

So disappointed! My husband taken me here for Valentines Day in 2016, for a weekend with my daughters and sister we wanted to spend our time in luxury and a spa! I was confident in this choice! Spa was a disaster, they rushed us through, food at the restaurant was horrible and took nearly 2 hours to be brought to...

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Helpful?
1Thank Amy K
Framingham, Massachusetts
Reviewed 7 March 2017

resrvations made so I tried to upgrade rooms told no problem no charge called back says costs would double - told sloane's is place for lunch go there and no heat - Other problems not enough space bad

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Helpful?
1Thank ed b
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Ed B, Thank you for taking the time to write your review. I am sorry you were not happy with your stay. Upgrades are not typically complimentary and without knowing more information, I can't speak about your request. Sloane's Restaurant & Bar is both a guest and neighborhood favorite serving a variety locally sourced food. Please give us another...

Reviewed 5 March 2017 via mobile

Every year my husband and I go to Cranwell Inn and spa in February for a weekend getaway. We are going on 8 years and love the place. The staff are excellent and accommodating. We wanted for nothing. Room was clean, updated and comfortable. Place never disappoints.

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Helpful?
Thank momofRJ
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear momofRJ, Thank you for the wonderful 5 star review of your recent stay at Cranwell Spa & Golf Resort. We know you have choices and we sincerely thank you for choosing Cranwell for the past 8 years! It is with great pleasure that I will share your kind words with our staff. We look forward to welcoming you back...

Reviewed 4 March 2017

Cranwell was a fantastic find for us. We were just looking for a place to stay one night while in the area and what a great surprise this was. We stayed in the carriage house. Our room was beautifully renovated, large, and super clean. We had a phenomenal dinner at Brava in the town of Lenox. We then booked massages...

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Helpful?
1Thank Hunterdog66
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Hunterdog66, Thank you for your kind and detailed review! I am so glad you were able to enjoy some the amenities that Cranwell Spa & Golf Resort has to offer- but 1 day simply isn't enough! Customer service is our #1 priority and I am sorry your experience over a late checkout wasn't handled better. We would love to...

New York
Reviewed 3 March 2017 via mobile

We had an event here recently and the staff and accommodations were very good. Such a beautiful building. The only negative was it was a bit cold in our room. Couldn't get it to warm up. It was beautiful as we stayed in the castle! The food was good for the two breakfast, two lunches and one dinner. The rumor...

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Helpful?
Thank Tileman1213
Deanna M, Director of Sales at Cranwell Spa & Golf Resort, responded to this review

Dear Tileman1213, Thank you for the kind review of your recent stay at Cranwell Spa & Golf Resort. I will be sure to pass your compliments to the staff. The Mansion - or castle - is certainly very special! (I will have maintenance check on the heat, so sorry about that!) You are correct that our ownership has recently changed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Perched high on a hilltop in Lenox, MA, Cranwell Resort, Spa and Golf Club offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Resort, Spa and Golf Club offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires. ... more   less 

Additional Information about Cranwell Spa & Golf Resort

Address: 55 Lee Rd, Lenox, MA 01240-2703 (Formerly Cranwell Resort, Spa & Golf Club)
Region: United States > Massachusetts > Berkshires > Lenox
Price Range: ₹ 11,183 - ₹ 34,131 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cranwell Spa & Golf Resort 3.5*
Number of rooms: 114
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Also Known As:
Cranwell Resort, Spa & Golf Club Hotel Lenox
Cranwell Resort, Spa And Golf Club
Cranwell Hotel Lenox
Cranwell Resort Lenox
Cranwell Resort Anbd Spa Lenox
Hotel Style:
#1 Green Hotel in Lenox
#5 Romantic Hotel in Lenox
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Questions & Answers

Here's what travellers have asked, with answers from Cranwell Spa & Golf Resort staff and other travellers.
8 questions
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Questions? Get answers from Cranwell Spa & Golf Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The cottage is great”
861michaelw861, 20 Apr 2017 | Read review
“If you go during the cold season, select a building that has either a tunnel or covered walk-way to the spa building.”
kchalkin, 12 Apr 2017 | Read review
“Try calling Directly to facility”
333marvinb, 10 Mar 2017 | Read review
“many buildings so no answer”
edb41, 6 Mar 2017 | Read review
“Carriage house was very nice”
Hunterdog66, 4 Mar 2017 | Read review
5 of 5