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Traveller (215)
Room & Suite (98)
Dining (44)
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Overview
  • Excellent88%
  • Very good7%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“music room”(34 reviews)
“carriage house”(36 reviews)
“the blue room”(8 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Reviews (279)
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LanguageEnglish
242
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All reviewsmusic roomcarriage housethe blue roomthe main houserelais chateauxlaurel suitepianist playingcorner roomdining roomdrawing roomfine chinabeautiful musicspecial hoteldownton abbeytasting menuold world charmspectacular experience
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91 - 95 of 279 reviews
Reviewed 29 April 2016

If you love the idea of staying in a summer 'cottage' of the wealthy of days gone by, filled with art and antiques and fresh flowers; entertained by a concert pianist (who can play any request) in the music room; being pampered at the spa...More

Review collected in partnership with Relais & Chateaux
1  Thank 74tra
Response from Christine F, Guest Relations Manager at BlantyreResponded 8 May 2016

Dear 74tra, Thank you for taking the time to write such a lovely review. It is the honor of welcoming you back to Blantyre year after year that makes Blantyre so special. We may provide the antiques, fresh flowers, the creative cuisine and wine however...More

Reviewed 7 March 2016

We recently had the incredible pleasure of a weekend stay in the Berkshires, and chose Blantyre after hearing raves from several friends. We were not disappointed! One of the staff was there to welcome us – and I mean at the front door, as if...More

3  Thank scooterpie1
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 22 March 2016

Dear scooterpie1, Thank you for taking the time to write such a lovely review. We are so grateful to hear that it was through your friends’ recommendations that you decided to choose Blantyre as your destination. You eloquently described Blantyre as an experience, one of...More

Reviewed 28 February 2016

Am sorry for the staff who must work here. An unmitigated disaster. When even the bathroom doesn't work You know you are in for a terrible experience One thing you can be sure of though An obscene billMore

28  Thank Frederick Z
Response from ChristineCFraser, Manager at BlantyreResponded 28 February 2016

Dear Frederick Z, We are sorry that you were not able to enjoy your one night stay. Blantyre is a labor of love for the entire staff, so we are disappointed by your review and wish you well. Sincerely, Christine Fraser Director of Lodging &...More

Reviewed 8 February 2016

Have you ever dreamed of going to a some long lost rich great uncle's country estate? That's exactly how I felt when I drove through the entrance gates of Blantrye. The grounds are expansive, dotted with open fields, wooded hiking trails, tennis courts turned into...More

1  Thank mdkdp
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 20 February 2016

Dear mdkdp, Thank you for taking the time to share your Blantyre experience. We strive each day to exceed our guest’s expectations and enjoy creating wonderful memories and experiences so it is incredibly rewarding to hear you enjoyed your stay with us. It was our...More

Reviewed 6 February 2016

Have stayed at Blantyre many times over a 15 year period. Each year things deteriorate, but ever so slightly. Most of the rooms could use some updating. Not as far as the decor, English shabby chic, but the carpeting is getting worn and walls need...More

4  Thank RosebudNyc
Response from ChristineCFraser, Guest Relations Manager at BlantyreResponded 11 February 2016

Dear RosebudNyc, Thank you for taking the time to write such a nice review. We are so grateful for your continued loyalty and support of Blantyre. It is such an honor for our staff to welcome our return guests back to Blantyre year after year...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Spa
Pool
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Meeting Rooms
Business Centre with Internet Access
Concierge
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Tennis Court
Pool
Heated pool
Outdoor pool
Details
Price range
US$ 876 - US$ 3,575 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 876 - US$ 3,575 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Lenox
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (215)
Room & Suite (98)
Dining (44)
Family and Play Areas (1)
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Jelswiss
Too terrible for words!! A complete shambles. We took a group of more than forty people to this hotel and booked it two years in advance for a very substantial amount of money. Two years ago, when first inspected, though it was tired at the edges, it had willing and attentive staff. Upon arrival about two years later nearly all the staff had gone. My forty middle-aged clients had to carry their own bags to the rooms, with no elevator, since the staff on hand (what there were of them) were elderly ladies. One young man was asked by the GM to help and his reply was "my time is up". The rooms are shabby to the extent that they are in a complete and utter state of disrepair. Several rooms did not even have hot water for the guests. The GM kept insisting it was a five star Relais & Châteaux property and we shall make a full complaint to Relais & Châteaux also! At dinner, the wine we selected was switched for an inferior year without informing us. When we discovered this, the sommelier claimed that the wine we had selected was unavailable in sufficient quantity. This was a complete fabrication, as we discovered plenty of it in the wine cellar. With room, tax and service, the price is around 1,000 USD per day; this was daylight robbery. It was not up to the standard of a good bed and breakfast. The day we checked in, the management contract changed without our knowledge and the hotel basically ground to a complete halt. Breakfast could not be served to all guests, due again to lack of staff. It was shameful and disgraceful!! Many of our guests were so deeply upset that they demanded refunds and the new owners company blamed the former owners entirely for the terrible let down of staff and services. An extract of the correspondence is below. This property should be closed immediately and not reopened till several millions have been invested. We are all incenced by the lack of interest by any of the management, old or new. The only compensation management offered was a miserable 4.3% of our total invoice. They also offered a one-night stay at Blantyre for each of the 20 couples after the hotel had been renovated. However, as virtually all our guests live in Europe or Asia, this was completely unappealing. In any case, none of them ever wants to visit Blantyre again. New management said the following "While I understand your position, and have transmitted same to the owner of the property, we feel that the compensation offered is sufficiently generous for what amounts to a bad arrival and a bad breakfast. The property has not changed since I visited it two years ago when its indeed charming but tired. We are offering a return visit, under OHM management and after renovations and all I can do is assure you that our properties are run to a very high standard. I am not going to be held accountable for a hotel that I didn’t run until the day of your arrival, you can certainly post, but I will return in kind that the rooms were commissioned, and significantly marked up to the clients, I don’t want to make a war out of this, and I fully understand your frustration but your issue is not with me, and I will defend my reputation at all costs." Clearly they simply don't care. For those of you who are familiar with Faulty Towers, it makes that institution look first class. Representative of my opinion and those of over forty more
14 October 2017|
AnswerShow all 3 answers
Response from Jelswiss | Reviewed this property |
They would not let me post this as Blantyre obviously took some action however it is absolutely true! Read my other reviews from literally all over the world fair and accurate!!!!
1
Vote
Bostonian80
18 June 2017|
AnswerShow all 4 answers
Response from Kristin B | Reviewed this property |
Definately !
1
Vote
Google Translation
poorporkypig
12 May 2017|
AnswerShow all 4 answers
Response from Christine F | Property representative |
Thank you for your great question! Blantyre has 4 outdoor har-tru tennis courts on property.
0
Votes
Room Tips
"Loved the Corner room and views"
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"Laurel or corner"
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"Event the lowest priced room is a good room at Blantyre.."
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"our Suite was in the Carriage House and had two bathrooms which we loved!!"
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