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Black Swan Inn Berkshires, an Ascend Collection Hotel

435 Laurel St, Lee, MA 01238-9510
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Rooms
30 Dec31 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer.
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Property amenities
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Meeting Rooms
Business Centre with Internet Access
Non-Smoking Hotel
Sauna
Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Great View
Lake View
HOTEL CLASS
Location
Full view
Getting there
Bradley Intl Airport64 km
Albany Intl Airport65 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
626Reviews
287Photos
15Q+A
100Room tips
Traveller rating
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Recently did some outlet shopping in Lee and decided to stay overnight. Booked a room for the 1st time at this inn and couldn't have been happier. Room was spacious and very clean. Back deck overlooks a nice lake. Staff was friendly and courteous. Would definetly stay here again.
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Response from CarrieK854, Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel
Responded 2 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
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When I reserved my room at Black Swan Inn I had specifically requested a lake view room. When I arrived I was given a room with a view of the highway. I went to the front desk to report the situation and was immediately moved to a lake view room. The room was spotlessly clean
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Response from CarrieK854, Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel
Responded 3 weeks ago
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. While we certainly do our best to meet every individual request from each of our guests, we can not always guarantee a complimentary lake view upgrade. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon and wish you a very happy holiday season.
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This is the first time I stayed at the Black Swan in 10+ years. It has improved significantly! The rooms were warm and clean. The service was attentive and friendly. We had a room on the first floor with a patio that overlooked the lake. Given it was 10*, we did not use the
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Response from CarrieK854, Front Office Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel
Responded 3 weeks ago
Wow! What a nice review. Thank you for taking the time to leave this review, and for saying such kind words regarding our property. Hopefully, you will return once the weather improves so that you can take full advantage of the balcony....nothing is more beautiful in the morning than the picturesque views of Laurel Lake in the morning. We hope to see you again in the near future! Have a very Happy Holiday Season!! Kind Regards- The Staff of the Black Swan Inn
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Easy to find with a fair amount of free parking, some disabled spaces.

Reception chaotic, dozy, slow but pleasant

The property in on two floor and they do not have a lift. My wife is disabled, on crutches, yet we were put on the first (USA 2) floor. We overlooked the car-park
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We have passed by here many times and so glad I booked this for a quick getaway. I upgraded to the balcony room, 2nd floor, with a view of the lake. Most of the foliage is already gone but it was worth the serenity and view. The bed is so comfy and the room was so large- even had
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Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Nice room
View from back porch
Nice lake view from balcony.
Looking from the balcony down the lake
View from a second floor room
Previous
Hello, do you have cribs for babies? when does breakfast start? thank you
No breakfast when we stayed last week.
0 votes
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what is the nearest skiing
If you google ski areas near Lee MA you'll see there are at least 3 areas within 12-15 miles.
0 votes
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Do I need a reservation for dinner or just come in? When are boats. Rented?
We stayed at the Black Swan in March, at that time we did not need a reservation for the Mint restaurant, but now I would recommend that you did. As for the boats, I don't know. Suggest you contact the hotel.
1 vote
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Hi Carrie, My husband and I are staying at your hotel this weekend. Can you please tell if the continental breakfast includes gluten free options? Thank you very much, Heather
Hi Heather. There are a few gluten free options in the breakfast area. Please ask attendant in the breakfast to show you what we have to offer. I hope this helps! Looking forward to meeting you this weekend! -Carrie
0 votes
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Trip Advisor says you allow pets but I noticed your own website says you do not. Which is correct? We have a small well-behaved dog so need to know.
Hi Beth! To answer your question, we do offer a few pet friendly rooms. There is a $25.00/ night pet fee. Please call the hotel directly to book your reservation...and mention that you need a pet friendly room. Hope this helps you! Kind Regards, Carrie Supervisor of Operations Black Swan Inn
0 votes
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Previous
"Book the 2nd floor if you like sitting on the deck at the lake"
"Lake view rooms probably quieter but are on second floor with no elevator."
"Face the lake!"
"book a balcony on the 2nd floor - so worth the view"
"Lakeside room is definitely best."
Previous
PRICE RANGE
US$ 83 - US$ 149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn lee hotel leelee quality inn
LOCATION
United StatesMassachusettsBerkshiresLee
NUMBER OF ROOMS
52
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