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Black Swan Inn Berkshires, an Ascend Collection Hotel

Booking.comUS$ 123*
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#2 of 9 Hotels in Lee
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Black Swan Inn Berkshires, an Ascend Collection Hotel
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469 Reviews from our TripAdvisor Community

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Showing 456: English reviews
Start your review of Black Swan Inn Berkshires, an Ascend Collection Hotel
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Pembroke, New Hampshire
Reviewed yesterday NEW

My husband and I went to the Black Swan Inn to celebrate out first wedding anniversary. I booked here because the rate was reasonable and the reviews were great. We made the best decision possible. The hotel is right on the lake, our room was amazing and the staff went way above and beyond. The guest services manager Teisha gave...

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Helpful?
Thank jwpd2017
Long Island, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017

This was a great stay. Met Teisha, the guest services manager upon arrival. We felt as though we were entering her living room! So pleasant and professional. Our rooms were just as described, clean and well stocked with extra towels. Hot tea, coffee and hot chocolate available all day. Great first floor views of the lake! Large seating area that...

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Helpful?
3Thank OffWeGo6
About Hotel's Favourite Review
Carrie K, Supervisor of Operations at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you very much for your kind words and beautifully written review of your recent stay at the Black Swan Inn. We are very pleased to know that you had an enjoyable stay, and that you were so kindly assisted by Teisha upon arrival. The fact that you would recommend us to others is the highest compliment that we could...

Lee, Massachusetts
Reviewed 3 days ago NEW

This place was amazing! The lake is quiet and peaceful. From the time we arrived to the time we left it was a very pleasant experience. The grounds are well maintained. Front desk staff was efficient, helpful and friendly. Special thanks to Renee who did a great job organizing the breakfast. She was pleasant, friendly, energetic and a pleasure to...

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Helpful?
Thank antash142
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay with us at The Black Swan Inn! Please return this Summer and Fall, as each season brings new excitement and fun for our guests! We look forward to seeing you again soon, and I will let Renee know that she indeed is doing a wonderful job! Thank you, Teisha...

Boston, Massachusetts
Reviewed 6 days ago NEW

I came to do some writing. The views were amazing and it was quiet and serene. The staff were exceptionally helpful and the Indian food at Mint was delicious. The only thing that was slightly problematic was that the internet service was very weak. I had to go find a coffee shop to submit some writing samples at one point....

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Helpful?
Thank Michelle W
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to respond with a review of your stay with us. The staff at the Black Swan Inn, is indeed "friendly" as we all strive to share the gifts of Berkshire County with all of our guests. Please return this Summer and Fall as each season invites new opportunities. We look forward to...

Reviewed 1 week ago

The lake out back is very nice, the rooms are clean and the front desk staff has been incredibly polite and helpful every time I have stayed there. Renee was great in the morning making sure our coffee was filled and hot. I have had great experiences with them every time I stay there and it is my go-to place...

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Helpful?
Thank Larry C
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay! Laurel Lake is indeed one of the many splendid gifts we have here in the Berkshires. Please return this Summer and Fall and enjoy the kayaking and concerts, famous in this area. We look forward to your return, take care, Teisha O.

Falmouth, MA
Reviewed 1 week ago

Giving a 30+ year old motel a fancy name does not a country inn make. This wannabe inn is just a gussied up 2 story old Motel. The good: the beds are comfortable and the shower is great; and, the front desk staff is pleasant and helpful. The bad: the rooms are small, dark, and decorated like the 1980s. The...

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Helpful?
Thank Mikeb1Falmouth_MA
Carrie K, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

The Black Swan Inn has had several updates in structure and clientele in the last few years and we continue to make improvements based on our guests's needs and concerns. We would like to offer you another stay at a discounted rate and give us another try! Please inform us directly if you would like to redeem this offer. Please...

Medford, Massachusetts
Reviewed 1 week ago

Comfortable, quiet, great meal! Really enjoyed the cuisine and view onto the lake. Room was small, but clean and cozy. Staff were very friendly, welcoming and informative. AC unit was pretty noisy, only complaint.

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Helpful?
Thank JohnWestwig
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

I am so pleased to hear that you enjoyed your stay with us. Laurel Lake is indeed one of the many gifts that the Berkshires has to share! Please return this Summer and Fall to explore the areas hiking, kayaking and concert opportunities. We look forward to your return, Teisha O.

Cheshire, Connecticut
Reviewed 1 week ago

We've stayed here twice and both times we had a great stay. The room is a little small but very comfortable. The lake in back of the Inn gives one an "On Golden Pond" feel. Beautiful lake and very clean. As a bonus, if one likes Indian, there is a very good Indian in the Inn called Mint. Strongly suggest...

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Helpful?
Thank Paul33740
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to write a review. The feedback from our guests enables to keep our standards high and our guests experiences enjoyable. Please come visit us this Spring and Summer as we welcome our new lakeside fire pit. You can have a s'more and sit lakeside as you enjoy the beautiful Berkshires at it's...

Connecticut
Reviewed 1 week ago

Excellent service. The breakfast room was nicely located with a view of the lake and well stocked and kept spotless by Renee, who could not be nicer. The bedroom was adequate and clean. We enjoyed a very nice bottle of wine and treats given to us at check-in. I would say that it was a very pleasant experience. We would...

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Helpful?
Thank Maylu
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to write a review. Feedback from our guests allows us to be aware of what is working and at times what may not be working-both are vitally important to our growth and ultimately your stay. Please return this Spring and Summer so you can experience the Berkshires at it's finest! We look...

Reviewed 1 week ago

Our friends and us, four in all, stayed at this lakeside inn last fall. The service was great with all the facilities we needed such as kayaks and pontoon boats. The surrounding area had good hiking trails and historic homes and gardens. We would have breakfast at the hotel, go for a hike, have lunch at one of the many...

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Helpful?
Thank PR. S
Teisha O, Guest Relations Manager at Black Swan Inn Berkshires, an Ascend Collection Hotel, responded to this review

Thank you so much for taking a moment to write a review of your stay. We are pleased to hear that we were able to share our gifts of the Black Swan Inn and the Berkshires with you. Please return this Spring and Summer to help us welcome our new lakeside fire pit. You can sit by the lake and...

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04/06/2017 05/06/2017
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Near Black Swan Inn Berkshires, an Ascend Collection Hotel

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
Official Description (provided by the hotel)
Nestled along the shores of beautiful Laurel Lake in the Berkshires, relaxation and luxury await you at the Black Swan Inn. Beautifully furnished guest rooms include all the conveniences you need such as refrigerators and Keurig coffee makers with Starbuck's coffee. Lakeside rooms have private balconies and some feature jetted tubs. Awake in the morning to enjoy our delicious continental breakfast while taking in a view of the lake. This lakeside hotel is convenient to all of the arts, culture, and outdoor activities the Berkshires have to offer. ... more   less 

Additional Information about Black Swan Inn Berkshires, an Ascend Collection Hotel

Address: 435 Laurel St, Lee, MA 01238-9510
Region: United States > Massachusetts > Berkshires > Lee
Price Range: ₹ 6,358 - ₹ 23,745 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Black Swan Inn Berkshires, an Ascend Collection Hotel 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Quality Inn Lee Hotel Lee
Lee Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and other travellers.
12 questions
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Questions? Get answers from Black Swan Inn Berkshires, an Ascend Collection Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you request a room on the river side.”
jwpd2017, 25 May 2017 | Read review
“Lake view have nice, decks/balconies”
antash142, 23 May 2017 | Read review
“ask for a fireplace and specify what kind f bed you want.”
Paul33740, 16 May 2017 | Read review
“There is no elevator, so if you have a problem with stairs, choose a room on the first floor lakeside.”
Maylu, 16 May 2017 | Read review
“Only half of the rooms have a view of the lake”
laurenpE5083CI, 7 May 2017 | Read review
5 of 5
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US$ 123* /night
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Prices are for 1 room, 2 adults
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