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I had over 100 pounds of luggage and was instructed by the front desk person that I had to carry my own luggage up 2 sets of stairs. Once I made it up the stairs, I had to enter a smoked filled hallway that was...More
1 Thank HoneyBunny2001
Response from Brian B, Front Office Manager at Heritage House HotelResponded 8 January 2018
Thank you for your comments - Our front desk staff did offer to hold your luggage and deliver it to your room, but you refused to let us handle your bags. We did direct you to the elevator as well.
Just spent two absolutely wonderful nites (11/27 & 11/28)at this hotel. We have been staying at this hotel going back many many years. This visit by far was the best experience we have ever had. The rooms were exceptionally clean and well maintained. The king...More
Thank Bob S
Response from GeneralManager H, General Manager at Heritage House HotelResponded 14 December 2017
Thank you for taking the time to write this great review. We are pleased you had a wonderful stay. we look forward to your return when your travels bring you back to Hyannis.
All the Best,
The Heritage Hotelisabasic2.5 star hotel. The walls are very thin, had to put TV on to avoid hearing peole next door. Every time anyone flushed a toilet very noisy.Heater and fan very loud. I found the beds to be uncomfortable and placed a layerof pillows...More
Response from Brian B, Front Office Manager at Heritage House HotelResponded 3 December 2017
Thank you for your comments and we're happy that your experience was better than your last time here. We are under new management and working hard to make sure that each guest has a good experience, as we welcome your repeat business. Please come back...More
We stayed at this hotel in October. We had a room in one of the annexes. My first thought on seeing the annex was that it looked tatty and uncared for. In our ground floor room the windows were filthy. The room was basic with...More
Thank Sandra C
Response from Brian B, Front Office Manager at Heritage House HotelResponded 11 November 2017
Thank you for your review. We look forward to seeing you again
I was looking for a good deal on the Cape for an off-season weekend getaway. Heritage House provided a clean, pleasant place to stay. The location is great, as you can easily walk to the Harbor or downtown to do some shopping. Most important to...More
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Response from Brian B, Front Office Manager at Heritage House HotelResponded 4 November 2017
Thanks very much for your review. All of our staff work very hard to make sure you have a great experience. We are open year round as are lots of our local merchants. Please come visit with us again!
We do have a limited number of dog friendly rooms available. These rooms are listed as "Standard Double with Balcony or Patio" and the daily fee is an additional $35 per dog, per night. Please feel free to contact us... More
We do have a limited number of dog friendly rooms available. These rooms are listed as "Standard Double with Balcony or Patio" and the daily fee is an additional $35 per dog, per night. Please feel free to contact us directly for a copy of our dog policy.