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Residence Inn Boston Franklin

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365 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Boston Franklin
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Showing 353: English reviews
Reviewed 21 April 2016 via mobile

Everyone who works at the Residence is amazing. Samantha, Peggy, Neo, Oscar, Susan, and Chris, and all of the other hard working folks they are all very helpful and accommodating. I'm staying here for 2 months and they make it feel like home. I especially look forward to Peggy's dinners Monday-Wednesday. Thank you all!

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Helpful?
Thank Aisa B
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on Trip Advisor and hope you'll come back and visit us again! Regards, Susan Perrothers, General...

Brooklyn, New York
Reviewed 21 April 2016

I have to stay (live) at the Residence in Boston Franklin for 54 nights/ 2 months. I am in town for work and a lot of young professionals are also staying here. Really clean hotel, has a pool + hot tub, a small gym, the location is close to everything - from shopping at the outlets, 2 exits away on...

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Helpful?
Thank AdelaBlizzard
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your choosing to stay with us during your recent visit to the area. We are happy to hear that you enjoyed our friendly front desk & housekeeping staff along with our newly renovated rooms. We value your 5-star recommendation to the travel community and look forward to hosting your next visit. Regards, Susan Perrothers, General Manager

Reviewed 21 April 2016 via mobile

I liked everything in this hotel, clean nice rooms and super comfort beds , hotel staff were very courteous they will make your stay unforgettable especially Peggy she make a great food and you will feel like home.. Definitely I will return to this hotel.

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Helpful?
Thank Mohammed B
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on Trip Advisor and hope you'll come back and visit us again! Regards, Susan Perrothers, General...

Oak Harbor, Ohio
Reviewed 20 April 2016

My husband and I have been at this property for a couple months while on temporary assignment. I arrived about a month after he did and brought a negative vibe with me. I'd become frustrated when the hotel refused to negotiate a special rate for my our four month stay in one of their suites, especially after sharing that there...

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Helpful?
Thank Julie K
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you so much for taking the time to share your experience with us. We pride ourselves on delivering a memorable hotel experience and by your comments, I see that we have exceeded your expectations. I'm very happy to hear that you enjoyed the spacious rooms, comfortable accommodations with our courteous staff. . We value your 5-star recommendation to the...

Colorado Springs, Colorado
Reviewed 15 April 2016 via mobile

I stayed at this location for a business trip. I was notified the day before checkout that I would be charged a $250 room charge for a cleaning fee, due to the smell of smoke in my room. First off, I don't smoke cigarettes. The managers (Susan M. Perrothers, GM & Diane Dulac, MNGR) ASSUMED that the smell of smoke...

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Helpful?
Thank Clarose15
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Brian, I will not dignify this with a response since you neglected to mention that during your stay you damaged hotel property and made threats to defame the hotel on all media sites to include my name as well as our AGM. Trip Advisor should be aware that this threat was made to me and my hotel specifically, and that...

Franklin, Massachusetts
Reviewed 1 April 2016

Hotel is very nice and cozy. Rooms are clean and good sized. Great friendly staff despite how very busy they were. They have recently renovated this hotel and it’s a complete makeover – new Gym, all new appliances, proper king size beds etc. Lobby was a nice place to relax and socialize with our friends. It's good to be back.

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Helpful?
Thank S_Banerje
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for sharing your thoughts regarding your stay. We take great pride in designing our hotels, and appreciate the acknowledgement. We're happy to hear our staff was more than helpful and we are extremely happy that you have decided to come back and stay with us again. We appreciate your 5 star Trip Advisor rating to the community! Regards,...

Franklin, Massachusetts
Reviewed 1 April 2016

Nice Rooms and hospitality. I stayed here for more than a year. Everything is in place and very good. Faced a little problem with internet at times, other than that this place is recommended to stay with family for whatever time you can.

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Helpful?
Thank KSSPraveen
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you so much for taking the time to share your experience. I'm happy to hear that we were able to provide you with excellent accommodations during your extended stay at our property. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on...

Reviewed 29 March 2016 via mobile

Bathrooms need to be renovated and/or recaulked and use a scrub brush around the metal bars. Dishwashers weren't that great and appliances where not cleaned well. Also, would it kill you all to put descent pans and full set of matching dishes and utensils!! Why do you put crap pans that burn food and cause smoke detectors to go off!!...

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Helpful?
Thank Rachel H
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We are sorry that you did not appreciate the new décor, please note that I did leave a message for you in regards to your request. Our breakfast is out at 6am which is 30...

Wenham, Massachusetts
Reviewed 24 March 2016

Samantha, who is one of the evening guest services associate, helped me with local businesses and restaurants and offered to provide directions. She was very pleasant and happy to be of assistance. Peggy did a terrific job organizing the evening social specials. When I visited, she had prepared some nice bratwursts with potato and pasta salads on one night and...

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Helpful?
Thank Tom Y
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property and for taking the time to review your recent stay. We're so happy to hear that you experienced outstanding service and a consistent restful environment during your time spent with us. We value your 5-star rating on TripAdvisor and hope you'll come back and visit us again! Regards, Susan Perrothers GM

Gaithersburg, Maryland
Reviewed 21 March 2016

Very nicely equipped and quiet. High quality appliances. Convenient but quiet location in a business park. Commuter train station just across the street. The staff were very pleasant, efficient and helpful. Security was good with a monitored entrance and electronic locks. The front door opened automatically so roller suitcases were easily towed indoors. Wifi had great signal and speed (but...

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Helpful?
Thank Zea707
Susan P, General Manager at Residence Inn Boston Franklin, responded to this review

Thank you for your visit to our property We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
From weekend getaways to extended business trips, the Residence Inn Boston Franklin blends the comforts of home with the convenience of a quality hotel. Relax in a quaint New England town, located just a short drive from Boston and downtown Providence, where guests have quick access to sports stadiums, popular attractions and some of the largest corporate offices in the state. Ideal for longer stays, each of our 108 suites feature immaculately renovated kitchens as well as separate living and eating areas. Join friends in our lobby bar Bistro for a cold beverage and light sandwich. We know an exceptional hotel experience is all in the details. Tackle last-minute work projects with our complimentary wireless Internet or unwind while watching an array of premium television programs. Start your day off right with a satisfying breakfast buffet and then melt away tension in our invigorating whirlpool or play a game of tennis at our Sports Court. Feeling sluggish? Grab an energizing workout at the well-equipped fitness center. The Residence Inn Boston Franklin Hotel in Franklin, MA is an ideal starting point for exploring the best attractions in the region. Gillette Stadium at Patriot Place, Wrentham Village Premium Outlets and Boston Logan International Airport are all just minutes from the hotel. Convenience. Service. Style. You won't find another hotel in Franklin that can offer all this at such an affordable rate. ... more   less 

Additional Information about Residence Inn Boston Franklin

Address: 4 Forge Pkwy, Franklin, MA 02038-3157
Region: United States > Massachusetts > Franklin
Price Range: ₹ 8,377 - ₹ 20,288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Franklin 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Boston Franklin staff and other travellers.
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Questions? Get answers from Residence Inn Boston Franklin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure if one side is less train noisy. Might be worth checking.”
 of 5 bubbles I3983PImarkh, 7 Mar 2017 | Read review
“We were on the third floor no issues...”
 of 5 bubbles egana2016, 27 Feb 2017 | Read review
“If want quiet room, ask for a room away from the train station.”
 of 5 bubbles BevAnn30, 23 Feb 2017 | Read review
“If you need a place to stay....this is it.”
 of 5 bubbles smalloy2, 10 Dec 2016 | Read review
“Ground floor room.”
 of 5 bubbles KiwiCanuckNZ, 6 Dec 2016 | Read review
5 of 5