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We stayed here two nights in early April and were very impressed with the quality and the appearance of the hotel. Decor in the lobby is beautiful - very high-end and nicer than most Residence Inns. Person who checked us in was very friendly and...More
The staff was the rudest staff I’ve ever encountered and the most unprofessional. Please stay away from this hotel at alll cost. They never return your payment as you can see from all other reviews , I will never ever stay here again
1 Thank Tiffany H
Response from Jon M, General Manager at Residence Inn Boston Logan Airport/ChelseaResponded 3 weeks ago
Tiffany H, Thank you for taking the time to let us know about your previous stay at our hotel. Your feedback is appreciated and we are always striving to provide the best experience possible to our guests.
The staff was truly horrible and rude , I would never stay here I left and didn’t even spend the night. I called previous to continue I could have visitors and they were rude to them once they got there. Not to mention the staff...More
2 Thank tiffany h
Response from ColwenHotels-MGMT, Guest Relations Manager at Residence Inn Boston Logan Airport/ChelseaResponded 1 week ago
Thank you for your recent comments regarding your stay at our property in Boston.
Our sincerest apologies for your experience and we would love to be able to help you with this issue. Please do call the General Manager of the property as...More
Came up from Florida to ride the Trams for a few days. Nice thing about this hotel is the free shuttle from the airport. Also only 2 blocks from the train station that takes you to Boston, North Station. Not a lot of restaurants however.
For my first visit to Boston this hotel was in a good location. Not far from the city and places of interest nor was it far from the airport. Parking was welcomed and free which is always a plus. The room was clean and very...More
Response from ColwenHotels-MGMT | Property representative |
Good afternoon Philomena B,
There is not a subway station within walking distance of the hotel. However, our complimentary airport shuttle stops at the Airport Station for the Blue Line of the subway system. Our shuttle... More
Good afternoon Philomena B,
There is not a subway station within walking distance of the hotel. However, our complimentary airport shuttle stops at the Airport Station for the Blue Line of the subway system. Our shuttle runs from 4am until 2am at night each day. Depending on traffic the shuttle takes about 15-20 minutes from the hotel to the station. The subway ride into downtown from the Airport Station is around 15 minutes.
If you have any questions or concerns please don't hesitate to contact us.