This is one of the more comfortable rooms we have stayed in considering similar and comparable brands. I liked the many usb charging ports, comfortable lighting, convenient hooks, bed and bedding quality. I would recommend getting a room away from the noisy elevator. When traveling, we bring our own oatmeal, fruit and coffee due to inconsistency from hotel to hotel, but got a coffee to go. It reinforced our decision to bring our own coffee.
The tile on the floor looked like It hadn’t been mopped in a year. We moved rooms and sure enough, the same thing. It was late so we decided to stay and just wear house shoes. Breakfast has the best Turkey sausage ever, but the breakfast attendants were superbly RUDE! Complained the guests were eating too much and said they would just quit bringing food out. It was only 9am and breakfast didn’t end until 10:30! The bed was amazing tho lol.
This hotel is operating as a housing operation for homeless people without telling paying customers. People are coming and going frequently to smoke outside the lobby. There are cigarette butts all over the place. When I asked the front desk person, they said all the hotels are doing it and because of COVID. That makes no sense. I did not feel safe.
Definitely enjoyed our visit to the area. The hotel was clean and the rooms were excellent. Our room seemed to be updated and very comfortable. The room had a full size bed with a small coffee bar area. The bed was super comfortable and the pillows provided for a couple of nights of good rest. Every morning we woke up and were able to get a good breakfast to start our mornings off. The hotel has a swimming pool which we did not have the time to use but the workout facility was small but ample enough to get a decent workout. A major plus was the fact they had a charging station which we were able to use to charge our vehicle. If we are ever back in the area I would definitely stay here again. The amenities plus the price makes this a good deal.
(currently here) Room was good size bathroom also nicely done, good location friendly staff good breakfast (although the pancake maker was broken) the one thing that drops this to a 3 is pool Sat was only open 4-8 pm we got there 730 pm so nothing, so we thought ok after our tour Sunday we would swim.............NOPE pool only open Fridays and Saturday! WTH! changed hotels last minute to save a few bucks. so beware no pool! Should have that listed on website (I looked did not see it listed) so had a very sad kiddo. Note to self call hotel in this area make sure pools are open. Never been to a hotel where pool only open 2 days! Won't stay here again.
I arrived in Boston very late at night, only to find that my free lodging at a family home would not be possible.I was in town to see my dying mother and no place to stay after midnight. I am an IHG member and called the Chelmsford HIE. I was greeted by Amanda, one of the most compassionate people I've ever come across. I needed a one night stay to allow me time to figure out what I would do the rest of my stay. When I arrived, she had everything taken care of at a great rate. I told her about my long term situation and she referred me to Katey Blake. Katey went the extra mile and made it affordable to spend some time with my mother before she passed away a week later. I will never forget the kindness of Amanda and Katey. Thank you!
This is a standard, new Holiday Inn Express. The room as clean, but the walls are made of paper. The hotel was at no more than half occupancy. I am a gold member and requested a room far away in the corner. Nonetheless the were put next to a party group and ran into them in the hall with their door open, and no masks on. The cleaning staff also did not have masks covering their faces. Check in and check out was seamless.
I would definitely recommend this property. Jessica/Jennifer (can't remember her exact name, sorry) was phenomenal. Her customer service skills were great. She was curteous, helpful and very personable. The property was clean, appeared to take all proper Covid19 precautions. The girl serving the breakfast was also great. She had run out of hot food and was preparing more, but was polite and apologetic about it; she also appeared very efficient. I also appreciate the property is pet friendly, just wish their fee wasn't as high as it is
The staff here are all customer service oriented and kind. I was able to be accommodated for many things I requested. Amanda in particular stood out. We sparked up a conversation snd it really was the highlight of my stay. She was very sweet! I wish she worked every night I was there. Highly recommend and I will definitely come again!
Jessica is the best so far she is very helpful and very kind she is always trying to help us out with everything she can every time I travel for work I have not met anybody better then her that goes above and beyond for us definitely helpful in every way.