Front desk did not fix the phone desk proactively Technician came, but did nothing to fix it Lot of noise outside the room during entire stay Lot of litter in the corridor making it un-walkable Not enjoyable
I had never stayed at a Homewood Suites until now, and was greatly impressed at the quality of my stay. The lobby was welcoming and clean, and Barry in reception made me feel welcome. My room was spacious, with a comfortable bed, a dishwasher with clean silverware, and plenty of space for me to work. Breakfast and parking are complimentary; breakfast included hot and cold food buffet style. This hotel is located near several amenities and is a good base for getting into Boston. The only thing I'd add was that my door was a bit tricky to open, even after I scanned my key.
We stayed at this hotel for an ice skating competition as a group. The hotel staff were very nice and accommodating and made our stay very pleasant. The rooms were very spacious and clean and the location was great.
Very clean and professional positive staff Excellent service at front desk Polite staff Good technology I recommend this hotel to everyone I would stay here again I recommend this to family and friends
My recent stay was very enjoyable. I would highly recommend staying with you to all my friends and colleagues. The front desk staff was exceptional. Breakfast was great. My son and his family stayed with you during the snowstorms a while back and the accommodations then were great. It’s nice to see that the high quality of service is still the same.
The overall stay wasn’t good , management and front desk were being rude and ignorant when I asked a simple question to resolve an issue I then contacted corporate and they couldn’t do anything to really satisfy my need to refund my money but to just pay an incident fee
I stayed here for over a month for work and it was perfect for my needs. Clean and comfortable and everyone was nice. It's right on the edge of a nature preserve, so I was able to take some pretty walks when the weather was nice.
Pros: Location convenient to I-93, but set back enough to avoid road noise; friendly front staff, especially Barry; HHonors diamond status recognized upon check in; lobby renovations almost finished as of 9/22; hallways and suites were nicely updated as well; decent-sized indoor pool and gym; short walk to a pub, Dunkin Donuts and a gas station mini-mart. Cons: Breakfast limited due to pandemic; no evening reception for the same reason; gym had no functioning HVAC, so it was very stuffy; door to room 325 was sticky and hard to close; thermostat in that room also finicky.
The location was excellent for visiting relatives and being outside of Boston but only a quick trip in if desired. The staff were very helpful and cheerful in spite of the construction going on all around them. It was a good quality.
We spent a weekend here for a sports tournament.. Hotel has strong pros and cons. Pros: Beautiful and thoughtfully renovated suites ( great lighting, well placed outlets for charging phones, nice design choices); Strong COVID protocols in place and all guests and “most” staff following rules; convenient location near interstate.; NO ODD smells in room - good air quality - no mold); Kitchen well stocked and very clean. Cons: Loud and suspicious car parties in parking lot - LOUD music from cars periodically - day and night - with drugged out people lingering about ( I am writing this at 3 am because I was woken by the music outside my window), (I noticed police cruising the back when I first arrived). I am a relatively street savvy woman from New York and not alarmed by street life but I was definitely not comfortable going to and from my car in the evening. FAMILIES should be aware of this scene. Hotel Management has to be aware of it and apparently can’t and won’t correct it. Entire First Floor is under construction so there is no lobby. However, this was not a huge inconvenience. Based on the renovated room quality, the lobby will probably be very nice soon. Breakfast was dispensed from a second floor room and we were satisfied with the offerings. Beds were very comfortable but it’s hard to sleep over the parking lot parties. OVERALL: Great facilities (there is even a Pelaton in the gym!) but sketchy location. I would not return for that reason.…