This is a full service Marriott, but only Mon-Thu. Be very mindful that the restaurant & bar are NOT open Fri-Sun. Their website talks about the indoor pool being closed, but no mention of the restaurant and bar as well. In my mind, this is a huge mislead…any full service hotel, MUST have an open restaurant/bar, and if you don’t, make it VERY clear on your website.
Very clean rooms, comfortable bed/pillows, centrally located. Starbucks 0.4 miles down the road! 100% recommend. For the price you cannot beat it, being this close to Boston. We typically pay up for nicer hotels because we are germaphobes and cannot handle dirty/super outdated rooms. This was the only hotel that had a room at 2am after we dropped off our dog at Mass Vet, and it was such a nice surprise. Didn’t need to cover the pillow with a t-shirt and the bathroom was also very nice and seemed to have been recently updated. We would definitely stay here again if in the area!
Stayed here for one night after a day of travel into Logan Airport. This hotel is conveniently located near the highway and has a mall and dining options nearby as well. I was promptly greeted and checked in. The hotel is in the midst of a renovation but the room I was assigned had been renovated. The room smelled of stale cigarettes, probably had been a smoking room at one point in its life. I had a small issue with the room that when I brought to the front desks attention it was promptly corrected while I was out. The bed was comfortable and the shower had nice pressure and temperature. All of the staff members I came in contact with were pleasant and friendly.
Stayed 6 nights in the Marriott... and was disappointed, in a few important aspects, having stayed in Marriott's before.... To start Positively - Reception staff & entrance areas were very good... no complaints & could not fault Staff service day or night!! They were helpful and spent most of their time been apologetic from constantly having to explain the lack of facilities & were somewhat embarrassed at the restaurant organization and service (when it opened) The Rooms were clean & comfortable... The shower was great, always an important thing for me.... To the negatives.. previous reviews in March mentioned no restaurant / Indoor pool etc... well nothing has changed!! I arrived Saturday 9th July - no restaurant OR bar opened for Lunch or Dinner - in fact, the bar or restaurant "never" opened for lunch when I stayed. The Restaurant when it opened Monday to Friday for dinners, was half full on Monday night and I still waited over an hour for a main course... very poor service, despite the nice staff. Staying in a Hotel where the Bar wasn't opened weekends or during the day meant meeting clients in other locations.. and having to Uber food in if going out wasn't an option.... This lack of facilities was NOT reflected in the price of the stay and honestly it wasn't worth the price to have to plan around renovations that appear to be on-going for a long, long time according to regular visitors to the hotel!! Only other note, based on having stayed in many hotels over the years... The Lifts were disgusting... one gentleman I meet described them as been equivalent to a "crime scene" - if first opinions counted, on my way to my room day 1, after entering the lift... I considered booking out immediately for fear the rest of the hotel might be like the lifts. Lots of issues to be fixed that appear to be issues for a long time... I was overall disappointed that the good aspects were been overshadowed by the negatives! Also - don't provide 2 bars of soap in the room and no soap dish.. that's just stupid!…
Check in good, room was very nice with a nice bathroom and a large TV. Location was perfect, right off the exit. There were many restaurants close by. The executive lounge was great with a very good breakfast. I enjoyed my stay here very much
Soccer tournament in Burlington MA. Marriott is hotel of choice. Many young soccer players at hotel PLUS Miss Massachusetts pageant schedule. No bar, no restaurant, no pool facilities. Limited seating in lobby area. Dining room seating obstructed with potted artificial plants plus lots of people. Internet charge of $13.95/day. Not free as expected. Breakfast paid for by soccer organizers at 7-8 am only. Otherwise breakfast will cost you $13.95. People attending soccer tournaments are not Bon Envoy members, just regular people getting driven away by terrible pricing and lousy facilities. Hilton properties offer a much more reasonable 2 night stay plus free, included in cost of stay, breakfast at their Hampton Inn facilities!
I would not recommend this place. Probably the worst Marriott I have ever stayed at and I have been a frequent traveler in the past. They barely have enough staff to stay open. We stayed for 5 days and they have no housekeeping. The restaurant and the bar are permanently closed except for breakfast. I asked for a corkscrew and was told they gave away their last one two days ago and have not received anymore. I asked if they could just open my bottle of wine with one in the bar and was told that the bartenders take their tools home with them. The heater in the room has to be constantly adjusted to keep it producing heat.
Stayed here for a wedding. The bathrooms don't have fans and the doors slide so you don't really have privacy. The rooms are nice but I would not stay here again unless it was the last place available.
I came to check in in the early morning. They were able to get me a room and I didn't have to pay an early check in fee. The lady at the desk was also very helpful in providing me advice as to how to get into the city.
Stayed at this location since it was located near our activities in north Boston. Nice location and attractive exterior and interior. Rooms spacious with decent bathrooms (we booked two rooms). We noticed some reviews were not very complimentary but, overall, we were satisfied. We landed here after a long drive from Maine and, despite being busy with some sort of major festivities, checked in quickly. We were initially disappointed to see that their restaurant was/is closed but figured we could live with that and resigned ourselves to eating elsewhere. After checking into our rooms we thought "at least we could hit the bar" before heading out for dinner,...only to be floored by the fact that the bar was closed too!!! At a Marriott? Rooms were clean as was the bathroom. Showers decent. TV dependable. The next morning as we headed out we noticed that a small buffet had been set up in the restaurant and were sure we saw a sign stating the breakfast was "complimentary." Our companions were an older couple who are not used to being charged for hotel breakfasts so they entered and helped themselves to a bagel and coffee, each. When they got up to leave the were presented with a check for $27.00. Needless to say they were floored again (!) but paid the bill as we headed for the airport. That charge remained the primary subject of our trip to the airport. Later I contacted a regional manager, Mr Bond who responded immediately. I explained our friend's disappointment and he interceded, refunded their money and the hotel sent a very nice letter. THAT is customer service, going above and beyond. Thanks to hotel management and kudos to Mr Philip Bond.…