The hotel staff and owner were very kind and extremely helpful the room was very clean and exceptionally tidy making our time very enjoyable and We will always use Braintree Best Western as my first choice
We stayed there 8/30-9/2 as a remote place from a planned surgery in Boston. The General Manager, Raj, was on duty when we arrived late. He explained he's typically on duty from 2pm to 6am the next morning! He was SO accommodating...he begged us to take a key, go to the room, and see if everything was up to our expectations, and if not, he'd get us another room and/or upgrade us. The room was excellent. The bed was fine...our own is more comfortable, but this was absolutely fine. The room was amazingly clean...no dust, dirt, scuffs, mold or mildew anywhere. The bathroom was immaculate, well appointed, and modern. A great shower. The sink is outside the bathroom...something my wife appreciates. Plenty of hot water and good pressure. Raj also said if we needed any toiletries, toilet paper, towels, or anything else, just call and he'd bring it to us. Also, a Keurig coffee maker with Green Mountain regular and decaf coffee, something Raj gladly refilled as needed. Plenty of lamps in the room for good lighting. The ONLY comment that we would make to improve the room is to have a lamp on the desk/coffee table. That was a little dark, but if we'd REALLY wanted to, we could have moved a lamp. Room came with a fridge, microwave, TV, and internet. All worked well. We plugged our laptop in via HDMI and were able to watch Neflix movies as well. It's worth noting that this is the 2nd, 3rd, or 4th COVID wave, who's counting anyways? That being said, a couple of disappointments, but understandable, and actually, appreciated. The breakfast was very simple and "continental", meaning a piece of fruit and a prebaked and packaged goodie. The coffee and tea are there 24/7 and are from a premix dispenser. Not our favorite coffee, but it's good it's there. The other missing amenity was room service...which does not come while you're checked in. You can, however, bring your towels and garbage down for disposal/exchange. Based on what we saw, I feel VERY confident that when COVID is behind us, room service will be excellent, as will be the hot breakfast. We had to depart at 4am for an early hospital checkin, and Raj insisted on packing my wife a "to go" bag of food, since I was NPO and she had a long wait at the hospital. All in all, we would DEFINITELY stay there again should we be in the area and need accommodations. A first rate hotel, with a not unreasonable price, and a good value.…
The night manager is a terror. He was aggressive from the moment I walked in. He told me that he could have me removed for whatever reason he felt like (not true). He yelled and screamed when I question him on anything.
Great stay .. !!!! let me quickly give you some remarks... Greeted front desk was given the BEST welcome TV was large TV with channel directory on top of cabinet Internet had no problems. worked great Bathroom was meticulous clean . no dust clutter in corners Towels were clean and soft and fluffy large chair and hassock plugs for batter for phone in lamp halls were clean .. lobby was clean no clutter anywhere.. Lastly . the heater.. did not make noise.. it was noise less... and worked... not like some other hotel heaters I have not complaints .. everything was expected and made my 2 day stay very satisfying.... YES WOULD USE AGAIN oh.... the mattress did not make squeky noise.. very comfortable
I’ve been here since mid January and planning to stay until end of April. My overall experience at this best western is remarkable. I’m on the first floor and it’s been very quiet. I work nights and I’m able to fall sleep without problem during the day. The managers, all the staff members are great and happy to accommodate. I’d recommend this establishment easily.